The Ins and Outs of Lessons Learned - Emma-Ruth Arnaz-Pemberton
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Emma-Ruth Arnaz-Pemberton, Director of Consulting Services at Wellingtone presented at Project Management Days 2018 and IPMA Awards. The event took place in Helsinki, Finland in October 2018.
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The Ins and Outs of Lessons Learned - Emma-Ruth Arnaz-Pemberton
- 1. The Ins and Outs of Lessons Learned November 2018 Finland Emma-Ruth Arnaz-Pemberton DirectorofConsultingServices Wellingtone
- 4. Some wisdom… “We never punish error. We only punish the concealment of error.” NASA
- 5. 38% • PMOs facilitate Lessons Learned 33% • Organisations believe Lessons Learned is the second hardest process to embed 25% • Organisations believe that Lessons Learned is in the top six most valuable processes Research on Lessons Learned
- 6. The Office of Government Commerce (OGC) UK best practice guidelines advise that PRINCE2 project teams learn from previous experience: lessons are sought, recorded and acted upon throughout the life of the project Lessons Learned: What are they? When starting a project As the project progresses As the project closes
- 7. Lessons Learned: Why Bother? Bad decisions are made over and over Duplication of work and effort Increased waste Forced to re-live the hard parts Reduced chance of success Unengaged Stakeholders Loss of team members ‘Thinking smart’ Right first time (is always cheaper) Information to consider for new work Stop inappropriate projects Change the approach Develop effective teams Cross functional working
- 8. Project Management lays down a structured approach to detail all the lessons that have been learned throughout the project life Lessons Learned: Challenge areas Risks & Issues Planning & Estimating Methods & Tools Lifecycle Other Information
- 9. Project Manager • Manages • Escalates • Reports PMO • Owns Process • Analyses • Identifies • Archives Project Champion • Reviews • Supports • Communicates Lessons Learned: Roles & Responsibilities
- 10. A key aspect of gathering lessons learned is holding a Lessons Learned workshop at the end of the project. In order for this meeting to be effective make sure you follow the top 10 Lessons Learned rules. Lessons Learned: Workshops Lessons Learned Worksh op Decide who should facilitate Don’t talk about PjMgr capability Talk through each project stage Discuss communication Open the risk & issue register Identify areas for praise Rank your finding in importance Get all key people in the same room Propose next steps (case studies) Use meeting minutes
- 11. Collate Organise Review Do Lessons Learned: In Practice Roam Free Public Locked Down
- 12. Lessons Learned: Remember Sounds like a dinosaur Something your predecessors have not mastered yet Will help organisational knowledge management
- 13. www.wellingtone.co.uk T:0044 (0)1753 621 200 E: info@wellingtone.co.uk Wellingtone St StephensHouse, Windsor,Berkshire SL4 1RY United Kingdom Emma.Arnaz- Pemberton@wellingtone.co.uk @PMONinjas FuturePMO.com Contact
Notas do Editor
- Lessons learned is the concept of improving performance by identifying, sharing and using knowledge within and between projects, programmes, portfolios and their stakeholders. It covers different domains of knowledge; processes, tools and techniques; and enablers such as a supporting culture, values and behaviours. KM as a discipline focused on ways that organisations create and use knowledge
- Something that you rpeers have not yet mastered