This document discusses building a value-adding project management office (PMO). It suggests considering that one size does not fit all PMOs and starting with defining why the PMO exists. Value is perceived differently in different organizations. PMOs can fail if they do not identify and meet customer needs. The document outlines three steps for growing a PMO: 1) get focused on the current and future strategies; 2) develop methods, ecosystems, and maturity; and 3) focus on adoption and change management. It introduces the concept of organizational "PPM DNA" to understand an organization's natural strengths and how to leverage them to deliver value through the PMO.

1. CONSULTING MICROSOFT PPM TRAINING
Building a True
Value Adding
PMO
Emma-Ruth Arnaz-Pemberton

2. CONSULTING MICROSOFT PPM TRAINING
AboutMe
Wellingtone’sDirectorofConsultingServices
ChairoftheAPMPMOSpecificInterestGroupintheUK(apm.org.uk)
JudgeoftheAPMAwards
PMOManagerforProjectManagersWithoutBorders(pmwb.org)
MentorforProjectManagersAgainstPoverty(http://www.projectmanagersagainstpoverty.org/)
Speaker,writer,enthusiastofallthingsPMO
Co-authoredguidancesuchas:
AxelosPortfolio,Programme,andProjectOffices
RealProjectManagementbyPeterTaylor

3. CONSULTING MICROSOFT PPM TRAINING
DidYouKnow?
WellingtoneruntheonlyUKfocusedPPMandPMOresearch?
Someofourfindings:
Thereisn’toneanswerwhensettingupanykindofPMO
Only16%ofPMOsfacilitateBenefitsRealisation
Almost71%oforganisationshaveaPMO,butonly48%haveadefined
strategy
Only26%ofPMOsareseenasstrategicvalue-addingbusinesspartner
Source:The State of Projec
Management survey 2017
(Wellingtone & APM PMO SIG)

4. CONSULTING MICROSOFT PPM TRAINING
Today…
Willproposesomeofthethingsyouneedtoconsiderwhenbuildingor
transformingyourPMO
WillrevealreallifeexamplesindefiningthePMOofyourfuture
WillintroduceyoutoWellingtone’sPPMDNAwithafollow-upworkshopto
bringittolife!

5. CONSULTING MICROSOFT PPM TRAINING
Consider: One size does not fit all
Didyouknow?
The ‘P’ in PMO continues to elude us
52% of PMOs don’t have a strategy
Steward &
Gatekeeper
Adaptable
Single
source of
truth
Inreallife…
Your PPM DNA is a bit:
Focused on Governance
Focused on Strategy
Focused on Support
Focused on Tactics

6. CONSULTING MICROSOFT PPM TRAINING
Consider: Start With Why
Didyouknow?
Facts told as part of a story are 20
times more likely to be absorbed
Building the
right
solution
Transparent
in the
journey
Human
speaking
Inreallife…
As a Line Manager
I want to see what change will happen that will affect my people
So that I can better support individuals through changing the way they
work

7. CONSULTING MICROSOFT PPM TRAINING
Consider: Value is Perception
Didyouknow?
What does value mean?
40 people = 30 types of ‘value’
Tailor to
your value
thread
Language
of the
Business
Living the
values
Inreallife…
As a Food Manufacturer
Value Means Traceability
Because quality is key to our Customer

8. CONSULTING MICROSOFT PPM TRAINING
Consider: You are a Salesperson
Didyouknow?
If you don’t sell well, your Customer
goes elsewhere
Sexy output
created and
distributed
Behaviours
displayed
Relationship
Building
Inreallife…
PMOs fail because…
‘I didn’t get the support I needed’ = Customer needs not
identified
‘I don’t know what the PMO do’ = No Service Catalogue
‘Lack of direction’ = Not seen as a true Business partner
‘It couldn’t be embedded’ = The journey was flawed

9. CONSULTING MICROSOFT PPM TRAINING
Consider: Metrics Matter
Didyouknow?
54% of organisations don’t track PMO Value
Most organisations want you to Prove it
Re-frame the
conversation
Align to your
DNA & Value
thread
Don’t be
afraid
Inreallife…
Real data can be turned into INFORMATION
Aggregation of enabling measures helps
Make it visual

10. CONSULTING MICROSOFT PPM TRAINING
Consider: Differentiation
Didyouknow?
Publishing a ServiceCatalogue will
help people understand what you
DON’T do
Service
Provider
‘Free’
Resources
Customer
Relationships
Inreallife…
Your PPM DNA will help you identify your Services
Portfolio Function : Delivering the right thing
Delivery Function: Delivering the right way
Center of Excellence Function: Delivering the skills

11. CONSULTING MICROSOFT PPM TRAINING
Three Steps
For Your Growing PMO

12. CONSULTING MICROSOFT PPM TRAINING
In real life…
Understand your Strategy
Where are you today?
Where do you want to be tomorrow?
How will you get there?
How will you prove it?
Step 1: Get Focused on the Now and
ThenDid you know?
There are psychological benefits
to writing things down…
It boosts
memory
You will
learn
more
Helps you
think
bigger
More
focus
You can start you
maturity journey a
14:00…

13. CONSULTING MICROSOFT PPM TRAINING
An eco-system with opportunity for all and an understanding that Project
Management in the organisation isn’t an exclusive club
Step 2: Methods & Eco Systems
Capability Maturity
Trainin
g
Coachin
g
Method
Documen
ts
Governan
ce
Two-
way
Suppo
rt
Process

14. CONSULTING MICROSOFT PPM TRAINING
Bolt-ons
Approach
People
•Disciplin
ed
•Up-
skilling
•Stepped
•Realistic
•Training
•How
To…
Step 3: Adoption & Change
Didyouknow?
A recent search for books on the topic of managing change turned up over 6,000 titles
– each with its own perspective(s)

15. CONSULTING MICROSOFT PPM TRAINING
Let’sTalkAboutDNA
DNAisthecodeoflifeandisfoundineverylivingthing.
AtWellingtonewebelievethatthisuniquenessalso
existsinyourorganisationalPPMDNA.
TheWellingtonePPMDNAethosacknowledgesthe
differencesacrossorganisations,industriesandpeople.
Understandingifyouarenaturallymoretacticalthan
strategiccanhelpyoudeliverrealvalue.
Youcanstarttodecodeyour
PPMDNAat14:00…

16. CONSULTING MICROSOFT PPM TRAINING
So what?
All PMOs go through the same journey, but a different flavour
Learn from others experiences for the best chance of PMO
success
Take a few minutes now to think about or discuss what kind of
value is important to your organisation?