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CHAPTER 16
               SUPERVISION




15 May 2007       SUPERVISION   1
Introduction
    Good managers oversee the performance of
    workers. IT is necessary to oversee the
    performance to achieve early objectives.
    Top management oversees the performance of
    management members and management
    members oversee the performance of non
    management members. They are also called as
    First line managers. Supervisors have different
    names like foreman, department head, head
    clerk, charge man, chief clerk, head assistant,
    inspector, superintendent or section officer etc.


15 May 2007             SUPERVISION                 2
PLANNING




15 May 2007   SUPERVISION          3
Functions of Supervisor
       Provides technical knowledge
       Gives orders, instructions and implements the
       rules
       Converts the goals, programmes, policies and
       resources into products and services
       Creates proper climate
       Arranges work assignments, determines
       procedures.
       Arranges tools and materials


15 May 2007             SUPERVISION                    4
Functions of Supervisor
       motivates workers
       becomes an example
       hears complaints and helps to solve
       them
       communicates the feelings or problems
       to the top management
       controls the performance
       Recommends promotions, transfers and
       pay increase.
15 May 2007          SUPERVISION               5
Responsibility of Supervisor
A. Responsibilities towards workers or
   subordinates
B. Responsibilities towards management
C. Responsibilities    towards    his   own
   functions
D. Responsibilities towards his colleagues



15 May 2007       SUPERVISION             6
Qualities of Supervisor

 Knowledge of         Technical                               Ability to
       the             knowledge                 Honesty
                                                                 listen
   organization

    Physical                                                    Patience
    appearance

                                                              Ability       to
 Self                        Supervisor
                                                              judge        the
 motivated                                                    people

 Self                                                          complete
 confident                                                     information

Understand and
respect    the    Ability    for
                                          Ability to talk   Administrative
feelings    of    orderly
                                                 well           ability
others            thinking

  15 May 2007                      SUPERVISION                             7
Principles of Supervision

     The effective utilization of supervision
     ensures the achievement of the
     objectives of organization
     Effective supervision is a function of the
     supervisor
     Definition of the role of the supervisor
     and the acceptance of the organization
     are responsible for the efficiency of the
     supervisor

15 May 2007             SUPERVISION               8
Principles of Supervision
       Supervisor should analyze his group and
       decide which course of action helps to achieve
       the objectives of organization.
       The success of any supervisor depends upon
       the effective fulfilling of groups needs
       Group’s survival and its progress towards its
       objectives are the parameters to judge the
       efficiency of the supervisor




15 May 2007             SUPERVISION                 9
Types of Supervision


                         Types of Supervision




                               Independent      Democratic
Autocratic supervision          supervision     supervision




15 May 2007                  SUPERVISION                  10
Kinds of Supervisor

       Bureaucratic regulative
       Autocratic – directive
       Idiocratic - manipulative
       Democratic – Integrative


15 May 2007          SUPERVISION    11
Supervisory Techniques




                                       Non interfering
Consultative or                          or fee rein
  democratic                             technique
  technique


                    Authoritarian or
                      dictatorial
                      technique

   15 May 2007       SUPERVISION                 12
Consultative or democratic
                   technique
       A    supervisor    takes   decision
       regarding methods or procedures to
       be adopted only after consulting his
       subordinates.
       All the democratic principles are
       adopted under this technique.


15 May 2007         SUPERVISION           13
Authoritarian or dictatorial
                technique
    Whatever the methods or procedures
    are fixed by the management, they
    should be strictly adhered to by the
    subordinates.
    This technique is suitable where the
    labour is not properly organized.


15 May 2007       SUPERVISION          14
Non interfering or free rein
                   technique
       The subordinates are allowed to
       select methods or procedures
       available within the organization.
       Hidden talents are exposed by the
       subordinates under this technique




15 May 2007         SUPERVISION         15

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Principles of Management – Chpt 16 : Supervision

  • 1. CHAPTER 16 SUPERVISION 15 May 2007 SUPERVISION 1
  • 2. Introduction Good managers oversee the performance of workers. IT is necessary to oversee the performance to achieve early objectives. Top management oversees the performance of management members and management members oversee the performance of non management members. They are also called as First line managers. Supervisors have different names like foreman, department head, head clerk, charge man, chief clerk, head assistant, inspector, superintendent or section officer etc. 15 May 2007 SUPERVISION 2
  • 3. PLANNING 15 May 2007 SUPERVISION 3
  • 4. Functions of Supervisor Provides technical knowledge Gives orders, instructions and implements the rules Converts the goals, programmes, policies and resources into products and services Creates proper climate Arranges work assignments, determines procedures. Arranges tools and materials 15 May 2007 SUPERVISION 4
  • 5. Functions of Supervisor motivates workers becomes an example hears complaints and helps to solve them communicates the feelings or problems to the top management controls the performance Recommends promotions, transfers and pay increase. 15 May 2007 SUPERVISION 5
  • 6. Responsibility of Supervisor A. Responsibilities towards workers or subordinates B. Responsibilities towards management C. Responsibilities towards his own functions D. Responsibilities towards his colleagues 15 May 2007 SUPERVISION 6
  • 7. Qualities of Supervisor Knowledge of Technical Ability to the knowledge Honesty listen organization Physical Patience appearance Ability to Self Supervisor judge the motivated people Self complete confident information Understand and respect the Ability for Ability to talk Administrative feelings of orderly well ability others thinking 15 May 2007 SUPERVISION 7
  • 8. Principles of Supervision The effective utilization of supervision ensures the achievement of the objectives of organization Effective supervision is a function of the supervisor Definition of the role of the supervisor and the acceptance of the organization are responsible for the efficiency of the supervisor 15 May 2007 SUPERVISION 8
  • 9. Principles of Supervision Supervisor should analyze his group and decide which course of action helps to achieve the objectives of organization. The success of any supervisor depends upon the effective fulfilling of groups needs Group’s survival and its progress towards its objectives are the parameters to judge the efficiency of the supervisor 15 May 2007 SUPERVISION 9
  • 10. Types of Supervision Types of Supervision Independent Democratic Autocratic supervision supervision supervision 15 May 2007 SUPERVISION 10
  • 11. Kinds of Supervisor Bureaucratic regulative Autocratic – directive Idiocratic - manipulative Democratic – Integrative 15 May 2007 SUPERVISION 11
  • 12. Supervisory Techniques Non interfering Consultative or or fee rein democratic technique technique Authoritarian or dictatorial technique 15 May 2007 SUPERVISION 12
  • 13. Consultative or democratic technique A supervisor takes decision regarding methods or procedures to be adopted only after consulting his subordinates. All the democratic principles are adopted under this technique. 15 May 2007 SUPERVISION 13
  • 14. Authoritarian or dictatorial technique Whatever the methods or procedures are fixed by the management, they should be strictly adhered to by the subordinates. This technique is suitable where the labour is not properly organized. 15 May 2007 SUPERVISION 14
  • 15. Non interfering or free rein technique The subordinates are allowed to select methods or procedures available within the organization. Hidden talents are exposed by the subordinates under this technique 15 May 2007 SUPERVISION 15