Cruise lines need to collect guest payment card information (PCI) for reservations, services and accommodations, as well as gather their contact information and other personally identifiable information (PII) necessary for travel and safety. PII, which can be used for identify theft, authentication and false account creation, is fast becoming a favorite target for hackers. Tokenization eliminates risk of data theft, reduces PCI compliance costs. To eliminate the risk of losing customer data, cruise lines need to deploy a combination of encryption, tokenization and cloud data vaulting to intercept incoming sensitive data at every possible entry point. This layered approach to data security ensures that no PCI or PII is accepted, stored or transmitted by IT systems that could be hacked, infected by malware, or inadvertently exposed by personnel. By eliminating sensitive data from internal IT systems, the scope of PCI compliance is also greatly reduced, saving time and budget. Cruise lines can use TokenEx Cloud Security Platform solutions to protect the three main collection points of sensitive data: contact centers, web shopping carts and on-premise card readers.

1. www.tokenex.com
BOOKING
HEADQUARTERS & CALL CENTERS
BOOKED-NOT-DEPARTED
PROTECTING PCI & PII
PORT-SIDE PAYMENTS
EMBARKATION & DEBARKATION
CUSTOMER SERVICE
OPEN INTEGRATION PROVIDES PAYMENT FLEXIBILITY
SHIP-SIDE PAYMENTS USE MULTIPLE PAYMENT
PROCESSORS
DATA SECURITY FOR CRUISE LINES
NO DATA. NO THEFT.
TokenEx.com
877.316.4544
sales@tokenex.com
Securely update and protect sensitive
Customer Account Information
(Travel Dates, Vouchers, Credits, etc.)
using secure work stations in Call
Centers or with secure customer
online access.
• Work Station P2Pe pinpads
• Secure Hosted Web Portals
• Secure Hosted Web Pages
• Seamless Online Experience
• Store Tokens in Place of PCI/PII
Cruise staff can securely accept
new payment cards at ship POS
systems for last minute purchases,
encrypting, storing, and
transmitting even where
connectivity is intermittent.
• P2Pe Pin Pads
• Secure Standard Transactions
• Store and Forward Capabilities
• Batch Processing
• Satellite Transmission
• Data Vaulting
Cruise staff can securely confirm,
change, or add guest payment
cards before and after trips.
• P2Pe Pin Pads or Hosted Fields
• Secure Storage and Transmission
• Batch Processing
• Tokenization
• Data Vaulting
• PCI never enters business systems
TokenEx clients in the cruise
lines industry have the freedom
to use virtually any payment
processor and can integrate
with multiple services providers.
TokenEx remains processor and
partner agnostic.
The TokenEx Cloud Security Platform integrates with existing business processes and can act as a central
integration point for Fraud Detection, Chargeback Prevention, and Marketing Analytics. Passing the neces-
sary payment data to service providers in the usual format without accepting, transmitting, or storing any
payment data within business systems greatly reduces PCI compliance scope–and associated costs.
Multiple acceptance channels
keep business processes in place.
• eCommerce
• Mobile
• Call Center
• Batch/EDI
• Point-to-Point Encryption
• Legacy Systems
• Web Services
• ERP
Enjoy maximum security, availability &
flexibility with integrative technology.
• Custom Token Schemes
• Encryption & Key Management
• Payment Gateway Integration
• Transparent Gateway
• Fraud Detection Integration
• ACH Provider Integration
• 3rd Party Integrations
• Data Vaulting