10. The root cause
of many search
issues isn’t the
search engine
Content quality
issues
Technical issues
IA issues
Other
User training
issues
clearbox.co.uk/
DiagnoseSearch
#IntranetNow @sammarshall
15. Provide answers not links
Your paternity leave entitlement is
Questions? Jo Malone is your HR rep
Apply for paternity
leave
Employee
handbook: paternity
leave section
6 days
Holiday remaining
J F M A M J J A S O N D
10 days
#intranetNow @sammarshall
24. Moving away from monolithic systems
Intranet HR System
Absence booking
Benefits
Pension
Holidays
Sickness
Health scheme
Pension
#intranetNow @sammarshall
26. Micro services
Employee App
Make claim
Add spouse
Health
Scheme
Your medical claim
has been approved
Cancel meeting
room for 3pm?
Facilities
Room
booking
#intranetNow @sammarshall
27. Micro services potential
SINGLE VIEW OF
SIGNALS FROM
MULTIPLE SOURCES
SEARCH RESULTS
AS ACTIONABLE
CARDS
SWAP SYSTEMS
WITHOUT
CHANGING UX
CHATBOTS
#intranetNow @sammarshall
28. A move to headless CMS
#IntranetNow @sammarshall
Croation Art installation by Numem / For Use. Took 12 people 10 days to create.
It seems to me there are 2 dominant problems in our digital workplaces. The first is search.
The second is that we get updates from many fragmented sources, all asking us to do things, or attend to status changes.
It’s like it is too risky to look up from your monitor in case you get splatted with another alert.
Though in fact I (and many others) have tried going down this route in the past
We’ll never integrate everything into an intranet, and the web interface isn’t the only one. We need to stop talking about “Portals” or “One stop shops” – everyone will have a different entry point depending on their work. The hub will always be the tool you use most, not a generic one like an intranet.
One of the top searches on your intranet is probably “Google”
Wedge said we couldn’t mention cats, but Microsoft made me!
Notifications, status updates, requests, questions and comments on social media
We should be able to deal with them collectively and across multiple devices
Our phones do it pretty well if you think of the lock screen. And it isn’t just a red circle with a number, it’s about showing enough context to decide what to do with it.
Also Sapho
There’s one last bit of glue that is useful – the digital Sugru of microservices
Wells Fargo wanted to take back control of their UX. Reduce employee tasks from 10 minutes to a few seconds.
Crucially for Wells Fargo, microservices means taking back control of the UX
Amazon, Netflix, ebay all moved to a micro-services approach
Break up monolithic applications into a set of services, each one individually addressable
You can then re-combine them across apps, but also other interfaces like room panels and calendars.
Ultimately we should think not of content tied to a repository, but multiple points of storage and re-combining them across multiple points of delivery.
@Workplace or Chatter
It may sound ambitious, but it’s about seeing the need first of all – and nobody’s better place to make that happen than you
Croation Art installation by Numem / For Use. Took 12 people 10 days to create.