The service that designed the Satellite Direct TV Software for Windows and Mac OS X computers has seen a rise in the number of online scam reports over the past couple of years by a small number of former users that disputed the service for canceling their lifetime memberships. Lack of communication and vague Terms of Service article on the company's website are part of the reasons what caused those complaints to rise. One reviewer, tester and user of the software has taken time out to provide a clear explanation and breakdown of the lifetime membership, one year support and device change to help potential customers and current users better understand, and preserve their lifetime membership as it was truly intended.

1. Users of Satellite Direct TV Player Angry Over Lifetime
Membership Cancellation
Over the past couple of years, some complaints
sprouted across the Internet regarding the Satellite
Direct TV software and service that led to scam
reports being posted online. These complaints didn't
come from the vast majority but they were similar
nonetheless. What started it all was the deactivation
of the user's SD TV player software, which normally
occurs when the user makes some kind of device
change after one year of support expires.
This mishap resulted in those users losing their
lifetime memberships, whereas some admitted to
making the device change that automatically
triggered the deactivation while others denied it.
Either way, these users are holding the company accountable to their lifetime membership
promise and want their service either reinstated or refund their money – even after the 60 day
money guarantee elapsed.
The SD TV Player software cost around $50 USD but also offers a special discount where
some can get it for $29 USD. The TV player delivers 1000s of free global, live/on-demand TV
channels from the web to any Windows or Mac OS X computer with an Internet connection
(preferrable broadband). The user can setup a web TV system instantly without the doing the
initial work which normally requires searching online for channels and television programs,
visiting one TV/Video website after another to watch a specific program and creating
computer folders to save the TV/Video website's URLs or bookmarking them.
Is Satellite Direct A Scam (TV Player Software)?

2. Perhaps not a scam but some beg to differ. The service cleaned up its act a few years ago
through upgrades, now delivers about 80% of what it promises, has legitimate 60 day money
back guarantee backed by a 3rd
party payment processor, and Success Rate/Failure Rate
reveals a lot more users still use the software than number of refund requests. (This is not a
take-your-money-and-hide service as some may think, but understandable to some degree.)
The SD TV player has an 80+% Success Rate which was calculated from actual sale/refund
transactions from my affiliate account. This was the only way I could get access to that
information and it's 100% real. I've made this information available to my visitors in my
lengthly review of this product/service which also answers many questions – See
http://internettvdotcom.com/satellitedirectreview.
Is Lifetime Membership (Promise) A Scam?
Questionable. If the service deliberately left out important information in their TOS (Terms of
Service), whereas potential customers and users don't understand how they could lose the
lifetime membership when a device change occurs (caused by user) after one year of support
expires, then perhaps it's a scam.
The only section in their TOS that touches on this is very vague...
“One Time Fee Licenses would get a Year support, After that period it may be chargeable. All the
licenses is valid for single device or Operating System.”
It doesn't tell you exactly what's included in the one year support with reactivation code
requests. Nothing describes what is a device change by the user that automatically
deactivates the TV player software. Nothing is mentioned what happens when the one year
support is over and how the user can lose his/her lifetime membership.
I've already contacted support via email with many suggestions that should be included in
their TOS, so I'll wait and see what happens.

3. I am not trying to push this issue under the rug but I want to lean more towards a solution and
provide a better understanding. The majority of users including myself are still using this
technology and service.
The information below will help you understand things better if you want to take a closer look
at this technology and searching for a TV solution. And as strange as this may sound,
Satellite Direct is still number one, most sought after pay-to-download Satellite TV Software
across out there.
As for the complaints and scam reports, the issue actually stems from a lack of
communication on Satellite Direct's part for not explaining policies clearly enough in their TOS
(Terms of Service), among other wordings that should be stated to give customers/users a
much better understanding -- regarding lifetime membership, one year support, and device
change.
As a solution, I provided a break down of what I know and have learned from my experience
as a product reviewer, tester and user of this technology including others like it. The take
away from the information below is understanding what not to do to cause a device change
after one year of support is over, whereby the user loses his/her lifetime membershp and
must either purchase another license (SatelliteDirect) again or move on.
Understanding Satellite Direct's Policy Regarding the Following...
• Lifetime access/usage
• Device change/account reset (registration code reactivation)
• One year support with automatic channel updates
• What happens after one year support
• How user can lose lifetime membership
Lifetime Membership
All new and current users receive lifetime membership with lifetime access/usage and
automatic channel updates, with exception to the following should any occur...
(Here's how users can lose lifetime membership, after one year support expires)
Device Change/Reset Account
Automatic deactivation of the Satellite Direct TV player software occurs when user changes
one or more of the following on his/her device (computer):
• User changes ISP (Internet Service Provider)
• User installs software on another device (computer)
• User installs software on new operating system

4. • User formats or refreshes computer
• User changes/removes/replaces hard drive or any major hardware such as
motherboard or RAM
• User re-installs/restores Windows
• User changes BIOS
Note: The user should keep the above device changes in mine when taking his/her computer to any
tech center for repair. In addition, installing the Satellite Direct software to any external hard drive will
not work; It must be installed on the computer's internal hard drive.
Warning: Using 3rd party tools to refresh the hard drive or PC may cause Satellite Direct to
automatically deactivate - use with caution. This doesn't mean the user cannot run periodic security
scans on his/her computer, such as antivirus and malware applications. However, running any other
3rd party tool that refreshes the computer may cause automatic deactivation of the TV player
software (device change) and will be at your own risk.
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As long as the user's one year support service is still active, which includes multiple account
resets (registration code reactivation), the user can contact support for account reset.
Otherwise, the user will be denied account reset if one year support expires (see below).
One Year Support
In the first year of using the SatelliteDirect TV player, whereas one year support starts
immediately on date of purchase, the user also receives multiple registration code reactivation
(account reset) requests -- if the TV player software stops working due to any device change
explained previously.
One purchase allows one license to install the software on one device, not multiple devices.
To make clear, user cannot install the TV player software on one computer and then install it
on another
computer when using the same license.
After One Year Support
When one year support expires and device change occurs that automatically deactivates the
TV player software, lifetime access/usage will no longer be supported. In other words... Any
requests for account reset (registration code reactivation) after the expiration (1 year from
purchase date) or refund requested (60 days after purchase date) will not be supported. If a
device change should occur, then user must purchase a new license (buy Satellite Direct
again) to receive another one year support service with lifetime access/usage and channel
updates.
To Learn More, Read My Review on Satellite Direct with Pros and Cons, Video Demos, and
Screenshots or copy/paste this url in your browser's address bar...

5. http://internettvdotcom.com/satellitedirectreview
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Note: Most of the information above may not be included in the Satellite Direct Terms of Service at
this particular time. However, I have notified the company/service via email to consider a TOS update
so that customers may have more clarity. I'm hoping they will consider my request and update their
TOS which helps both them and customers/users.