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Conversion 101:
Optimizing Landing Pages & Sales Funnels
        Karen Wood, Sr. Product Marketing Mgr., Webtrends
  Kirk Ramble, Principal Optimization Consultant, Webtrends
Agenda
•    Guessing game: who knows best?
•    A case for landing page optimization
•    Deciding what, when, how to test
•    Overcoming optimization challenges
•    After the landing page: what next?
•    Winners: Did you guess right?
Sharpen your pencils. It’s…

QUIZ TIME!
Instruc.ons:	
  Please	
  enter	
  your	
  name	
  and	
  circle	
  the	
  le2er	
  
corresponding	
  to	
  the	
  version	
  you	
  think	
  is	
  the	
  Op8mal.	
  	
  


TEST	
  #1	
                                                       Name:
TEST	
  #2	
                                                        Email:
TEST	
  #3	
  
TEST	
  #4	
  
TEST	
  #5	
  
TEST	
  #6	
  
TEST	
  #7	
  
Test #1: Travel
                                         Increase Views of Special Offers




© 2011 Webtrends, All Rights Reserved.                                      |5
Test #2: Auto
                                         Increase Requests for Information




© 2011 Webtrends, All Rights Reserved.                                       |6
Test #3: Auto Insurance

             Increase Click Rate to Next Step




© 2011 Webtrends, All Rights Reserved.                 |7
Test #4: Travel
                                             Increase Bookings




© 2011 Webtrends, All Rights Reserved.                           |8
Test #5: Mobile

                                           Increase Click Rate to Cart




© 2011 Webtrends, All Rights Reserved.                                   |9
Test #6: Travel
                                          Increase Search Rate within Site




© 2011 Webtrends, All Rights Reserved.                                       | 10
Test #7: Retail
                                         Increase Click Rate to Next Step in Checkout




© 2011 Webtrends, All Rights Reserved.                                                  | 11
What’s a landing page?

THE MANY FACES OF
LANDING PAGE OPTIMIZATION
“Landing Pages” Take Many Forms
“Landing Page Optimization”
    Means Many Things
What’s a Landing Page for?
       Conversion.
There Can Be Many Conversion
      Drivers on a Page
There Are Conversion Drivers Across
            the Funnel
Low Hanging Fruit

START WITH LANDING PAGES
Simple to Test
Less Political




Fewer Internal Stakeholders
Outside IT’s Domain
Take Chances & Learn
Putting Optimization Into Practice

TOP FIVE CHALLENGES
Reality: Optimization Is a Priority




Optimization = $
Reality: Optimization Rarely Decides




 No Optimization = ?
A Experienced Testing Team
     Bridges the Gap
Challenge #1: Time
•    Test planning
•    Simultaneous tests
•    Ongoing testing
•    Test completion
Challenge #2: Resources
•    Test planning
•    Technical
•    Design
•    QA
•    Interpreting
     results
Challenge #3: Expertise
•    Which variables to test?
•    MVT vs. AB/n vs…?
•    Statistical validity?
•    Levels of
     confidence?
Challenge #4: Budget
•  Getting more ROI?
•  Increasing revenue?
•  Improving customer experience?
Challenge #5: Technology
•    Deploying the JavaScript code
•    QA-ing the environment
•    Multiple domains
•    Security
•    Compliance
Best Practices

TOP FIVE LANDING PAGE TIPS
1. Choose the Right Landing Page
•    Least amount of clutter
•    Clearest call to action
•    Highly focused sales path
•    No conversion distractions
•    Lots of traffic
2. Know Your Metrics
•  Choose the right metrics
  –  Follow the money
  –  What is a conversion
     worth?
•  Understand your
   baseline
3. Test Effective Page Elements
•    Where is focus of page?
•    Where should customer look?
•    Where is possible friction?
•    Where are the interactions?
•    Test big, test simple.
4. Align Roadmap to Business Goals



         Test Idea
         Test Idea
                     Test    Knowledge
         Test Idea
         Test Idea
5. Develop a Hypothesis
•  If I do this, then that will happen.



    Test content         Conversion event




•  Spend your time:
  –  80% defining what you want to learn
  –  20% developing test content
Stop there? No!

BEYOND LANDING PAGES
Test Across Your Buy Flows
Test on High Value Pages
Go Beyond the Desktop
Did You Guess Correctly?

QUIZ RESULTS
Test #1: Travel
                                         Increase Views of Special Offers




© 2011 Webtrends, All Rights Reserved.                                      | 44
Test #1: Travel
                                         Increase Views of Special Offers


                                               +9.9%
                                                Lift




© 2011 Webtrends, All Rights Reserved.                                      | 45
Test #2: Auto
                                         Increase Requests for Information




© 2011 Webtrends, All Rights Reserved.                                       | 46
Test #2: Auto
                                         Increase Requests for Information
                                                                             +158%
                                                                               Lift




© 2011 Webtrends, All Rights Reserved.                                          | 47
Test #3: Auto Insurance

             Increase Click Rate to Next Step




© 2011 Webtrends, All Rights Reserved.                 | 48
Test #3: Auto Insurance

             Increase Click Rate to Next Step




                                                     WIN NER
                                              CL EAR
                                         NO



© 2011 Webtrends, All Rights Reserved.                         | 49
Test #4: Travel
                                             Increase Bookings




© 2011 Webtrends, All Rights Reserved.                           | 50
Test #4: Travel
                                             Increase Bookings


                                                                 Optimal




© 2011 Webtrends, All Rights Reserved.                                     | 51
Test #5: Mobile

                                           Increase Click Rate to Cart




© 2011 Webtrends, All Rights Reserved.                                   | 52
Test #5: Mobile

                                           Increase Click Rate to Cart




                                                                         +50%
                                                                          Lift




© 2011 Webtrends, All Rights Reserved.                                      | 53
Test #6: Travel
                                          Increase Search Rate within Site




© 2011 Webtrends, All Rights Reserved.                                       | 54
Test #6: Travel
                                          Increase Search Rate within Site

          +4.0%
           Lift




© 2011 Webtrends, All Rights Reserved.                                       | 55
Test #7: Retail
                                         Increase Click Rate to Next Step in Checkout




© 2011 Webtrends, All Rights Reserved.                                                  | 56
Test #7: Retail
                                         Increase Click Rate to Next Step in Checkout


                                                                                        +1.4%
                                                                                         Lift




© 2011 Webtrends, All Rights Reserved.                                                   | 57
Test #7: Retail
                                         Increase Click Rate to Next Step in Checkout


                                                                                        +8.4%
                                                                                         Lift




© 2011 Webtrends, All Rights Reserved.                                                   | 58
Top 5 Take-Aways
•    Don’t let obstacles get in the way
•    Start with landing pages
•    Take chances; test big
•    Plan before you test
•    Test beyond landing pages
FREE LPO Benchmark Report from
       Marketing Sherpa
•  $447 Value
•  FREE from Webtrends
Sessions You Must See
•  Wed @ 3:30pm: Driving Conversion with
   Performance Marketing
   –  Kirk Ramble, Principal Optimization Consultant, Webtrends
•  Wed @ 11: Building a Program: Deciding What to
   Test First and What to Test Next
   –  Tom Waterfall, Directory Optimize Strategy, Webtrends
   –  Frans Poldervaart, Web Analytics Mgr, KLM
•  Wed @3:50: Targeting: Identifying Opportunities,
   Segmenting Visitors, and Delivering Optimal
   Content
   –  Jason Miller, CTO of Technology, Motorcycle Superstore
   –  Allen Miller, UI/UX Mgr., Motorcycle Superstore
   –  Jay Sahourieh, Director of Optimize Sales, Webtrends
Rate
 Session
   &
Speakers/
Panelists
Thank You
 Karen Wood, Sr. Product Marketing Manager
Kirk Ramble, Principal Optimization Consultant
                 Webtrends



              karen.wood@webtrends.com
              kirk.ramble@webtrends.com
                  blogs.webtrends.com
Engage 2013 - Landing Page Optimization

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Engage 2013 - Landing Page Optimization

  • 1. Conversion 101: Optimizing Landing Pages & Sales Funnels Karen Wood, Sr. Product Marketing Mgr., Webtrends Kirk Ramble, Principal Optimization Consultant, Webtrends
  • 2. Agenda •  Guessing game: who knows best? •  A case for landing page optimization •  Deciding what, when, how to test •  Overcoming optimization challenges •  After the landing page: what next? •  Winners: Did you guess right?
  • 3. Sharpen your pencils. It’s… QUIZ TIME!
  • 4. Instruc.ons:  Please  enter  your  name  and  circle  the  le2er   corresponding  to  the  version  you  think  is  the  Op8mal.     TEST  #1   Name: TEST  #2   Email: TEST  #3   TEST  #4   TEST  #5   TEST  #6   TEST  #7  
  • 5. Test #1: Travel Increase Views of Special Offers © 2011 Webtrends, All Rights Reserved. |5
  • 6. Test #2: Auto Increase Requests for Information © 2011 Webtrends, All Rights Reserved. |6
  • 7. Test #3: Auto Insurance Increase Click Rate to Next Step © 2011 Webtrends, All Rights Reserved. |7
  • 8. Test #4: Travel Increase Bookings © 2011 Webtrends, All Rights Reserved. |8
  • 9. Test #5: Mobile Increase Click Rate to Cart © 2011 Webtrends, All Rights Reserved. |9
  • 10. Test #6: Travel Increase Search Rate within Site © 2011 Webtrends, All Rights Reserved. | 10
  • 11. Test #7: Retail Increase Click Rate to Next Step in Checkout © 2011 Webtrends, All Rights Reserved. | 11
  • 12. What’s a landing page? THE MANY FACES OF LANDING PAGE OPTIMIZATION
  • 14. “Landing Page Optimization” Means Many Things
  • 15. What’s a Landing Page for? Conversion.
  • 16. There Can Be Many Conversion Drivers on a Page
  • 17. There Are Conversion Drivers Across the Funnel
  • 18. Low Hanging Fruit START WITH LANDING PAGES
  • 22. Take Chances & Learn
  • 23. Putting Optimization Into Practice TOP FIVE CHALLENGES
  • 24. Reality: Optimization Is a Priority Optimization = $
  • 25. Reality: Optimization Rarely Decides No Optimization = ?
  • 26. A Experienced Testing Team Bridges the Gap
  • 27. Challenge #1: Time •  Test planning •  Simultaneous tests •  Ongoing testing •  Test completion
  • 28. Challenge #2: Resources •  Test planning •  Technical •  Design •  QA •  Interpreting results
  • 29. Challenge #3: Expertise •  Which variables to test? •  MVT vs. AB/n vs…? •  Statistical validity? •  Levels of confidence?
  • 30. Challenge #4: Budget •  Getting more ROI? •  Increasing revenue? •  Improving customer experience?
  • 31. Challenge #5: Technology •  Deploying the JavaScript code •  QA-ing the environment •  Multiple domains •  Security •  Compliance
  • 32. Best Practices TOP FIVE LANDING PAGE TIPS
  • 33. 1. Choose the Right Landing Page •  Least amount of clutter •  Clearest call to action •  Highly focused sales path •  No conversion distractions •  Lots of traffic
  • 34. 2. Know Your Metrics •  Choose the right metrics –  Follow the money –  What is a conversion worth? •  Understand your baseline
  • 35. 3. Test Effective Page Elements •  Where is focus of page? •  Where should customer look? •  Where is possible friction? •  Where are the interactions? •  Test big, test simple.
  • 36. 4. Align Roadmap to Business Goals Test Idea Test Idea Test Knowledge Test Idea Test Idea
  • 37. 5. Develop a Hypothesis •  If I do this, then that will happen. Test content Conversion event •  Spend your time: –  80% defining what you want to learn –  20% developing test content
  • 38. Stop there? No! BEYOND LANDING PAGES
  • 39. Test Across Your Buy Flows
  • 40. Test on High Value Pages
  • 41. Go Beyond the Desktop
  • 42. Did You Guess Correctly? QUIZ RESULTS
  • 43.
  • 44. Test #1: Travel Increase Views of Special Offers © 2011 Webtrends, All Rights Reserved. | 44
  • 45. Test #1: Travel Increase Views of Special Offers +9.9% Lift © 2011 Webtrends, All Rights Reserved. | 45
  • 46. Test #2: Auto Increase Requests for Information © 2011 Webtrends, All Rights Reserved. | 46
  • 47. Test #2: Auto Increase Requests for Information +158% Lift © 2011 Webtrends, All Rights Reserved. | 47
  • 48. Test #3: Auto Insurance Increase Click Rate to Next Step © 2011 Webtrends, All Rights Reserved. | 48
  • 49. Test #3: Auto Insurance Increase Click Rate to Next Step WIN NER CL EAR NO © 2011 Webtrends, All Rights Reserved. | 49
  • 50. Test #4: Travel Increase Bookings © 2011 Webtrends, All Rights Reserved. | 50
  • 51. Test #4: Travel Increase Bookings Optimal © 2011 Webtrends, All Rights Reserved. | 51
  • 52. Test #5: Mobile Increase Click Rate to Cart © 2011 Webtrends, All Rights Reserved. | 52
  • 53. Test #5: Mobile Increase Click Rate to Cart +50% Lift © 2011 Webtrends, All Rights Reserved. | 53
  • 54. Test #6: Travel Increase Search Rate within Site © 2011 Webtrends, All Rights Reserved. | 54
  • 55. Test #6: Travel Increase Search Rate within Site +4.0% Lift © 2011 Webtrends, All Rights Reserved. | 55
  • 56. Test #7: Retail Increase Click Rate to Next Step in Checkout © 2011 Webtrends, All Rights Reserved. | 56
  • 57. Test #7: Retail Increase Click Rate to Next Step in Checkout +1.4% Lift © 2011 Webtrends, All Rights Reserved. | 57
  • 58. Test #7: Retail Increase Click Rate to Next Step in Checkout +8.4% Lift © 2011 Webtrends, All Rights Reserved. | 58
  • 59. Top 5 Take-Aways •  Don’t let obstacles get in the way •  Start with landing pages •  Take chances; test big •  Plan before you test •  Test beyond landing pages
  • 60. FREE LPO Benchmark Report from Marketing Sherpa •  $447 Value •  FREE from Webtrends
  • 61. Sessions You Must See •  Wed @ 3:30pm: Driving Conversion with Performance Marketing –  Kirk Ramble, Principal Optimization Consultant, Webtrends •  Wed @ 11: Building a Program: Deciding What to Test First and What to Test Next –  Tom Waterfall, Directory Optimize Strategy, Webtrends –  Frans Poldervaart, Web Analytics Mgr, KLM •  Wed @3:50: Targeting: Identifying Opportunities, Segmenting Visitors, and Delivering Optimal Content –  Jason Miller, CTO of Technology, Motorcycle Superstore –  Allen Miller, UI/UX Mgr., Motorcycle Superstore –  Jay Sahourieh, Director of Optimize Sales, Webtrends
  • 62. Rate Session & Speakers/ Panelists
  • 63. Thank You Karen Wood, Sr. Product Marketing Manager Kirk Ramble, Principal Optimization Consultant Webtrends karen.wood@webtrends.com kirk.ramble@webtrends.com blogs.webtrends.com