- Puff 'n Stuff Catering began as a family-owned pastry shop in Trinidad and expanded to become one of the largest catering companies in Central Florida, serving weddings, corporate, and social events. - They focus on operational excellence through infrastructure investments, training programs for their staff of over 200 employees, and industry-leading technology and systems. - The company aims to continue growing through strategic planning, providing high quality food and service, and ensuring customer satisfaction through surveys.

1. Welcome USPCA Presented by: Warren Dietel

7. The Puff ‘n Stuff Commissary

8. Main Kitchen

12. Sales & Client Areas

16. Key Design Features – Laundry

21. The Puff ‘n Stuff Family

22. Puff ‘n Stuff Catering 2011 Org Chart Administrative Team Warren Dietel Owner/President Sharol Brennan Vice President Sharon Printy Executive Assistant Tony Gregory Outsourced CFO Mary Dickson Finance Manager Raul Matias Director of Catering Operations Human Resources Erin Watson Marketing Manager Kenneth Heidt Director of Sales in Tampa

23. Puff ‘n Stuff Catering 2011 Org Chart Sales Team - Weddings, Conventions and Special Events Warren Dietel Owner/President Aymee Brace Special Event Planner Sharol Brennan Vice President Lauren Balden Special Event Planner Jamie Kennard Special Event Planner Assistant Maria Urruela Special Event Planner Assistant Lori Klebeck Special Event Planner Assistant Naomi Clements Reception/Lead Distribution Heidi Brice Sr. Special Event Planner Mary Brumley Special Event Planner Paula Sautter Special Event Planner Rana Maali Special Event Planner Assistant Mary Beth Farrell Special Event Planner Assistant Dana Alvarez-Ferry Special Event Planner Tina Osterman Special Event Planner Nicole Gerardi Special Event Planner Sandy George Special Event Planner Heather Allen Special Event Planner Assistant Kenneth Heidt Special Event Planner

24. Warren Dietel Owner/President Raul Matias Director of Catering Operations Service Team Operations Team Culinary Team Ashley Goldenberg Service & Training Mgr Stephen Yakima Warehouse & Asset Manager Paul Lorrain Executive Chef Mely Bencosme Sous Chef – Hot Side Greg Smitka Kitchen Manager/Executive Pastry Chef Jimmy Pavlick Sous Chef – Cold Side Cold Production (2) Bakery Lead Production (2) Hot Production (2) Event Supervisors Lead Individual Events & Teams Event Service Team Servers, Bartenders, Road Chefs, Dish Tony Stephens Delivery Driver Supervisor Delivery Drivers (2) John Blanco Warehouse Supervisor The Ballroom at Church Street Lawrence Roberts Dishroom Supervisor Denise Randall Linen Lead Warehouse Persons (4) Brittany Scribner Ballroom Lead Dish Persons (9) Linen Persons (2) Puff ‘n Stuff Catering 2011 Org Chart Operations Team John Blanco Logistics Manager Kenneth Heidt Director of Catering Operations in Tampa

25. The Process Client Presentations Proposal Special Event Order Paperwork Distribution Paperwork Distribution Ops Leadership Reviews SEOs Production Meeting Department Production Sheet Creation Department Scheduling to Budget & Workload Event Production Manager Reports Client Follow-up & Survey

27. “ Havana Blue” Proposal

28. “ Havana Blue” Proposal

29. “ Havana Blue” Proposal

30. The Future of Proposals...Video Company Video - http://vimeo.com/16670717 Steak & Salad - http://vimeo.com/16670347 Lobster Mac ‘n Cheese - http://vimeo.com/16670347

38. Production Timeline 26 27 28 1 2 3 4 5 6 7 8 9 10 11 12 13 February - March Sun Mon Tues Wed Thur Fri Sat Weekly Report Generated & Distributed Production Meeting Production Schedule Review

40. Staffmate Schedule SEOs and Load Sheets sent electronically to Event Supervisors when scheduled

48. Thank You! Warren G. Dietel warren@puffnstuff.com 407.398.6306