1. Walter G. Hooks
Résumé, Page 1 Available for Relocation
108 Oakmont Circle. Harker Heights, Tx 78648  (951) 378-9545  walt.hooks@hotmail.com
http://www.linkedin.com/pub/walter-hooks/18/a35/6a6/
Engineer Systems, Intermediate
I am seeking a career where my attention to detail and project planning make me an
instant and invaluable asset. My vast and successful experience in Customer Service and
Working with clients has been greatly enhanced by 20 years of honorable military service.
My oral and written communication to individuals or groups is effective, taking into
account the audience and nature of the information I am able to makes clear and
convincing oral and written presentations.
Employment History
Veterans Administration Hospital- San Diego, Ca.
Information Technology Specialist (work-study) 2012 – 2014
salary: 11.00 usd per hour
hours per week: 40
Supervisor: Ron Weathern 858-642-1110
Naval Hospital Camp Pendleton – Camp Pendleton, Ca.
IT Manager, 2007 to 2011
salary: 65,000.00 usd per year
hours per week: 50
Supervisor: Juan Garcia 949 514 0983
USNS Comfort deployed to Haiti - Port o Prince, Haiti 01/2010 - 03/2010
Communications Specialist
salary: 65,000.00 usd per year
hours per week: 50
Supervisor: Sean Kelley 202-632-9504
Southwest Regional Maintenance Center – San Diego, ca
executive assistant, 2005 to 2007
salary: 65,000.00 usd per year
hours per week: 50
Supervisor: Patricia Whitner
Education
NATIONAL UNIVERSITY – La Jolla, CA
Masters of Science in Homeland Security and Safety, 2011-2012
(Two-year advanced degree requiring 58.2 credit hrs. per quarter.)
NATIONAL UNIVERSITY – La Jolla, CA
Bachelors of Science in Information Technology Management, 2007-2010
(Four-year advanced degree requiring 30-34 credit hrs. per quarter
Skills Summary
 Comptia Security
Plus
 Comptia A Plus
 Comptia Network
Plus
 Fiber Optic Certified
 Electronic and electrical
 Audio Video
Journeyman
 Project Management
 Written correspondence
 Professional
presentations

2. Walter G. Hooks
Résumé, Page 2 Available for Relocation
108 Oakmont Circle. Harker Heights, Tx 78648  (951) 378-9545  walt.hooks@hotmail.com
http://www.linkedin.com/pub/walter-hooks/18/a35/6a6/
Professional Experience
DETAIL MASTERY & ORGANIZATION
 Provided ongoing installation, support, and administration of Unified Communications
and Call Center technology. This includes testing and documentation of various platforms
including: Cisco Unified Communications Manager (CUCM), Intelligent Contact
Management (ICM), IP Contact Center (IPCC) Express, Cisco Unified Customer Voice
Portal (Cisco CVP), Unified Contact Center Express (UCCX), Cisco Carrier Routing
System (CRS), Cisco Unified Presence Server (CUPS), and private branch exchange
(PBX)
 Insured that all Managed Information Department equipment was within compliance of
Joint Interoperability Test Command (JITC), Department of Defense(DOD) Information
Assurance Certification and Accreditation Process (DIACAP), Health Insurance
Portability and Accountability Act of 1996 (HIPAA), and Information Security standards.
 Managed and maintained various servers, gateways, switches, and peripheral equipment
associated with Tandberg / Polycom HD Video Teleconferencing, Patient reminders,
Prescription refills, dictation, PBX SL100 Nortel switch, Toshib/Cisco Call Manager,
Filmless Digital Imaging and Blood Bank typing systems.
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
 Gave monthly presentations to the executive steering committee and the Commanding
officer on the Managed Information Departments Process Improvement Initiatives.
 Managed over 30 contracts, evaluated life cycles, periods of performance and executed
option years for IT and Telecommunications equipment.
 Maintained and managed over 7 million dollars in IT and Telecommunications assets with
a resultant 97 percent inventoried and 100 percent accountability.
 Project Manager for the installation and implementation of a robust $250,000.00 Cisco
Voice Over Internet Protocol Unified Contact Center that receives over 15,000 calls per
day including patient appointments, prescription refills, Nurse Assistant Line, specialty
care, Mental Health, OBGYN, and many other critical hospital services.
CUSTOMER SERVICE/TEAM BUILDING/PROBLEM SOLVING
 Over four years experience as a help desk technician, with numerous awards for customer
service and excellence in customer care.
 A key player in the implementation of a Command wide Mentorship Program which
successfully and electronically documented mentoring progress and deficiencies throughout
the command for over 900 sailors. This greatly boosted moral and effectively decreased
avoidable lost man hours.
 Leading Manager in the Telecommunications Closet Maintenance project which
dramatically cut down patients being affected by service interruptions. The project took
over 180 man hours working in 15 separate closets documenting over 45 switches and over
1600 telecommunications and data communications devices. This saved the Navy over
$168,000 in outsourcing costs.