Go to www.cfnps.org for information about upcoming events. Videos are not only a valuable way to showcase your organization. They also can be used to direct traffic to your website, thanks to YouTube features such as commenting, rating, and sharing. In addition, you can use YouTube to track and shape your message as your outreach campaign develops. In this way, your YouTube videos become an integral part of your social marketing strategy. In this session we will cover the following: • Incorporating Insight Statistics and other YouTube ratings and user comments to shape your communications strategy • Linking your YouTube video to other networking sites like Facebook • Adding keyword tags to your YouTube channel • Using Call-to-action overlays on your videos to drive campaigns • Including the Google Checkout “Donate” button in your video.
2. Introductions
Why YouTube?
Plan Your Strategy
Create a High-Impact Video
Broaden Your Reach
Next Steps
References
3-5 mins.
3. Christopher Lagan
◦ Chief of Social Media United States Coast Guard
Rebecca Bustamante
◦ Co-Chair, Communications, Board of Directors
Women in Film and Video, DC (WIFV)
Beth Shanna Carpenter
◦ Manager of Social Communication and Strategy
AARP
Chad Sisneros
◦ Senior Director, Video Dept The Humane Society of
the United States
10 mins.
9. U. S. Coast Guard: Top 10 Videos of 2011
http://youtu.be/iAXKDyHmQDw
10. U. S. Coast Guard: Top 10 Videos of 2011
http://youtu.be/Dbs1ag3KzZo
11. U. S. Coast Guard: Top 10 Videos of 2011
http://youtu.be/UhJSL1k2pNg
12. U. S. Coast Guard: Top 10 Videos of 2011
http://youtu.be/dy6GJiQ8n10
13. Examine video as a means of complimenting
other mediums for telling your story.
Identify the audience gap(s) between those
your video content is reaching via traditional
means (PSAs, earned television media, etc.)
and those you aren't.
Determine your institutional capacity
(resources and content generation) to
efficiently and effectively use YouTube to fill
your audience gap(s).
Chris
15. ―Why‖ Use Metrics
―What‖ Metrics to Track
Shape Messages Using Trends
Time of Day
Design Your Content Flow
Rebecca & Beth: 20-25 mins
16. Today the public considers the
Internet (by a wide margin) the
most essential medium of
communication.
From 2002 to 2007, the Internet gained
39% in popularity, as compared with a 53%
drop in popularity for radio, and a 10%
drop for newspapers.
5.5M sites linked to Facebook
4.1M sites are linked to Twitter
900K sites are linked to Linked In
eCommunication Referring Channels
Rebecca
17. Development of metrics you will use to determine
qualitative and quantitative ROI.
Social Mention monitors 80+ social media properties
directly including: Twitter, Facebook, FriendFeed, YouTube,
Digg, Google etc.
http://www.socialmention.com/
Benchmark your channel in the industry
Point Pixability's Online Video
Grader at your site and YouTube page
http://www.onlinevideograder.com
Rebecca
22. Best Time to Post Online
http://www.dailymotion.com/video/xl21bd_the-best-time-and-day-to-post-online
Rebecca
23. Social Media Hub
Mind mapping
Structured plan
◦ Purpose
◦ Target Audience
What is content strategy?
◦ Key Message Oooh, the elevator pitch. Here we go:
There is content on the web. You love it.
◦ Communication Channel(s) Or you do not love it. Either way, it is
out there, and it is growing. Content
◦ Frequency of Message strategy encompasses the discovery,
ideation, implementation and
maintenance of all types of digital
content—links, tags, metadata, video,
whatever. Ultimately, we work closely
with information architects and creative
types to craft delicious, usable web
experiences for our clients.
http://scattergather.razorfish.com/
Rebecca
24. Who are you talking to?
What content are people
responding to?
Does this change the tone of
your message?
Do you have pop out
content?
Monitor and adjust.
Rebecca
25. Don’t start with a finished video if you can
help it.
ASK:
◦ What metrics do I care about? Do I want…
Views?
Comments and engagement?
Action?
All of the above?
Beth
26. PITFALLS:
◦ Even your best spokesperson may not make a good
YouTube video.
Pro tip: If you must, get them out of the office and
don’t allow scripts.
◦ Who can tell your story best? Donors? Members?
Beneficiaries? How can they tell it honestly?
Pro tip: Let them talk… let your b-roll explain.
◦ Quantity over quality never wins. (I tried it.)
Overall views drag down the authority of your channel.
You want the swift tide to lift all boats – not to crowd
your boats into stagnation.
Beth
27. SHOOT FOR THE MEDIUM:
◦ If your goal is simply views:
Get to the point. You’re asking for 2 minutes of my
uninterrupted time; I want to know what happened and why I
should care. Right now.
◦ If your goal is engagement:
Build in questions to your audience; be direct about requesting
a like or share on video.
◦ If your goal is action on a specific issue:
Build that CTA in everywhere. Mention it on video & POINT to
where the ―Donate‖ button is. Don’t wait to use the description
section to ask them to engage – and don’t point them to a
different platform (unless that’s your goal.)
◦ Always be biased in favor of a really good story.
◦ Get to the point. Don’t waste time on preroll unless it’s
absolutely necessary.
Beth
28. SHOOT FOR THE MEDIUM:
◦ Shoot for annotations! Be shameless!
(Annotations can ONLY link inside YouTube.)
Beth
30. Set up a metrics checkpoint for trending
analysis, and identify pop out content.
Review your content flow to identify design
improvements.
Rebecca & Beth
33. 72 hours of video are uploaded every minute
More video is uploaded to YouTube in one
month than the 3 major US networks created
in 60 years
Over 4 billion videos are viewed a day
Chad
34. Channel Branding
Thumbnails
Titles and Tags
Now What?
Chad
35. The channel should represent your
organization…displaying the same
personality, with a professional look and feel.
Important for Branding, and donation option
Consult a web designer, or DIY…get a
channel banner created…include your logo,
and an image that represents your
organization.
Chad
50. YouTube non-profit partner status – upload
your own thumbnails!
◦ Think of a thumbnail as a movie poster
◦ Accurately reflects your content
◦ Visually compelling
◦ In focus, well framed
◦ Bright, high contrast
◦ Close ups of faces
Chad
55. Titles:
Put Keywords into the title, and put them at the start.
Be interesting – sell the video. Best…exclusive…rare…secret…find
words that describe your video in the most interesting way.
Organization name, episode number, etc at the end of the title, if you
must include it.
Don’t mislead your audience.
Chad
56. Tags:
These are how YouTube’s search engine is finding your content
https://ads.youtube.com/keyword_tool
Have 5-10 standard keywords that you add to every video.
You’re looking for a mix of both generic and specific words or phrases
that describe your video.
Use quotes for common phrases – ―law enforcement‖
Chad
59. Consider updating tags/titles on
underperforming videos
Take full advantage of successful videos,
optimizing annotations, subscriptions.
Create living document of potential audiences
YouTube.com/playbook
Chad
60. Channel Branding
Titles/Tags
Thumbnails
Chad
66. Establish a short, clear social media policy
approved by Legal and C-suite.
◦ You can find ours at www.tinyurl.com/aarpsocial
Encourage experimentation, and cheerlead
best practices and successes. Empower them
to train others.
◦ Sometimes the first attempts look a little iffy, but
this guy, from AARP Washington, is now training
others to use YouTube…
http://www.youtube.com/watch?v=3-fd_JS17Ns
Beth
68. Involver application is a YouTube app for
Facebook:
http://www.involver.com/applications/
Rebecca
69. Site traffic vs. followers / positive buzz
◦ Facebook Fan Pages using YouTube
http://blog.hubspot.com/blog/tabid/6307
/bid/9469/20-Examples-of-Great-
Facebook-Fan-Pages.aspx
Rebecca
71. I train so others may live
http://youtu.be/YPS7qdXiX3s.
Chris
72. Embed social media buttons/links on web
pages, and use on offline communications.
Implement Involver application on your
Facebook page.
Sponsor a contest to create an animated logo
for your organization.
Chris, Beth & Rebecca
75. Short run-throughs of campaigns or
successful videos from start to finish
◦ Establish a goal
◦ Create the video
◦ Special mechanics tweaks
◦ Distribution and release.
Beth