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Securexam
     Remote
Proctoring System
    Dr. April Cognato, Ph.D.
    Michigan State University
         ac@msu.edu
Online Course
• Fundamentals of Genetics
  o   Fully online
  o   150 students
  o   Single summer session (7 weeks)
  o   Not proctored, remote

• Assessments
  o Problem Sets, short answer, word problems
  o Summative assessments, weekly “mid-term” like
    exams
Academic Dishonesty
Infractions included:

• Plagiarism from internet sources
• Copying answer key (verbatim!!) provided
  by other students
• Submitting, obtaining the key, resubmitting
  with the key (LMS bug)


Suspected many; failed 6 students in 2009, 2010
Pedagogical Best Practices
                                   • Tutorial on academic
                                     integrity
                                   • Synchronized
                                     assessments
                                   • Question pools
                                   • Random delivery of
                                     questions and answers
                                   • Exam review controlled

Testing center at the University   • Required exam
       of Central Florida
        NY Times July 5, 2010
                                     proctoring
Comprehensive Remote
         Proctoring System
Desired End User          Desired System
Features                  Features
1. Flexible               1. Authenticates student
2. Cost-effective            identity
3. Easy to employ for     2. Monitors student
   faculty and students      activity
4. Tech-support           3. Secures computer
5. Customer-support          access
                          4. Compact, portable
                          5. LMS compatible
Securexam Remote Proctoring
      System (SRPS) Solution
 Authenticates
   o Biometric data
 Secures computer
   o Lockdown browser
 Monitors students
   o 360° camera
 Compact & portable
   o Desktop, USB, disassembles
 Records
   o Video record of exam session
 Reports
   o Exam policy violations
Securexam System:
        How it Works
• INSERT VIDEO HERE
Remote Proctoring Solutions
Provided students with two options:

• Securexam Remote Proctoring System (SRPS)

• National College Testing Association (NCTA),
  Consortium of College Testing Centers (CCTC) In-
  person Proctoring
SRPS vs. Testing Center
           Feature            SRPS   CCTC
           Authentication      X       X
System
           Monitoring          X       X

           Browser security    X     Human

           Compact/portable    X


           Convenient          X
End-user
           Cost-effective      X

           User friendly       X       X

           Tech support        X      N/A

           Customer support    X      N/A
Cost Comparison
Testing Center Hours                  Fee        CTCC 2011   SRPS
MSU               M 8AM-5PM           $30/exam
                                                    $180
                  W 12PM-5PM
Ferris State      M 9AM-4PM           $20/hour
University
                                                    $240
                    W 9AM-4PM
Grand Rapids CC     M 7:30AM-7:30PM   $10/hour
                    W7:30AM-7:30PM
                                                    $120
Kalamazoo CC        M 8:30AM-9PM      $20/test
                                                    $120     $100
                    W 8:30AM-9PM
Central Michigan    M 9AM-1AM         $30/test
University
                                                    $180
                    W 9AM-1AM
Lake Superior State M 8:30AM-4PM      $15/hour
                                                    $180
                    W 8AM-12PM
Southwestern                          $20/exam
Michigan College
                    M 8AM-5PM                       $120
                    W 8AM-5PM
Remote Proctored Exams
• 86 students opted to use the SRPS
• 6 exams over 7 weeks
• Semi-synchronous exam periods
• 2 hour time limit
• Multiple choice, short answer, essay (word
  problems)
• Survey of proctoring experience delivered for credit
  at the end of the course
SRPS Protected Integrity
CMS Bug
           4% 4%
      8%                 Impossible/Diffic
                         ult to Cheat
                         Easy to Cheat


                         Knows someone
                   84%
                         who cheated
                         No reponse
Student Testimony
“It’s a great way to have the freedom to take the exam on
your own time in whatever setting you want”

         “It’s easy   to use and you can take [the test] when you want”
“The remote proctoring device was easy and convenient…you could
take your exam in your own home and at whatever time you wanted.”

“You   couldn’t cheat and I took my test in the comfort of my own home.”

   “Remote proctoring tech support was     VERY NICE and HELPFUL.”

“The lowered    cost compared to the in-person proctoring exam was a plus.”

                               “It looks like something out of Star   Wars!”
Future Best Practices
• Inform students of proctoring requirement (and associated costs) at
    the time of registration.

•   Deploy device at least 2 weeks prior to the beginning of a course
    (especially for a short course).

•   Institute a required practice assessment the first week of the course
    with the device to ensure students set it up properly.

•   Institute a backup exam plan for students who add the course late.

•   Establish good communication with your CMS IT personnel.

•   Provide clear instructions for contacting Technical Support for CMS
    and Software Secure.

•   Anticipate some technically challenged students!
Take Home Points
• Securexam Remote Proctoring system effectively
  protects academic integrity
• SRPS was a comprehensive proctoring system
  o   Authenticates student identity
  o   Monitors student activity
  o   Secures computer
  o   Records exam session
  o   Reviews and Reports to instructors
• SRPS met the needs of the end user
  o   Easy to use (faculty and students)
  o   Convenient
  o   Cost effective
  o   Responsive tech support
  o   Attentive customer service
Top Three Features

       7%         Flexible
 16%              (time, location)
                  Easy to use


                  Prevented
            77%
                  cheating

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2011Approaches to Assessing Students

  • 1. Securexam Remote Proctoring System Dr. April Cognato, Ph.D. Michigan State University ac@msu.edu
  • 2. Online Course • Fundamentals of Genetics o Fully online o 150 students o Single summer session (7 weeks) o Not proctored, remote • Assessments o Problem Sets, short answer, word problems o Summative assessments, weekly “mid-term” like exams
  • 3. Academic Dishonesty Infractions included: • Plagiarism from internet sources • Copying answer key (verbatim!!) provided by other students • Submitting, obtaining the key, resubmitting with the key (LMS bug) Suspected many; failed 6 students in 2009, 2010
  • 4. Pedagogical Best Practices • Tutorial on academic integrity • Synchronized assessments • Question pools • Random delivery of questions and answers • Exam review controlled Testing center at the University • Required exam of Central Florida NY Times July 5, 2010 proctoring
  • 5. Comprehensive Remote Proctoring System Desired End User Desired System Features Features 1. Flexible 1. Authenticates student 2. Cost-effective identity 3. Easy to employ for 2. Monitors student faculty and students activity 4. Tech-support 3. Secures computer 5. Customer-support access 4. Compact, portable 5. LMS compatible
  • 6. Securexam Remote Proctoring System (SRPS) Solution  Authenticates o Biometric data  Secures computer o Lockdown browser  Monitors students o 360° camera  Compact & portable o Desktop, USB, disassembles  Records o Video record of exam session  Reports o Exam policy violations
  • 7. Securexam System: How it Works • INSERT VIDEO HERE
  • 8. Remote Proctoring Solutions Provided students with two options: • Securexam Remote Proctoring System (SRPS) • National College Testing Association (NCTA), Consortium of College Testing Centers (CCTC) In- person Proctoring
  • 9. SRPS vs. Testing Center Feature SRPS CCTC Authentication X X System Monitoring X X Browser security X Human Compact/portable X Convenient X End-user Cost-effective X User friendly X X Tech support X N/A Customer support X N/A
  • 10. Cost Comparison Testing Center Hours Fee CTCC 2011 SRPS MSU M 8AM-5PM $30/exam $180 W 12PM-5PM Ferris State M 9AM-4PM $20/hour University $240 W 9AM-4PM Grand Rapids CC M 7:30AM-7:30PM $10/hour W7:30AM-7:30PM $120 Kalamazoo CC M 8:30AM-9PM $20/test $120 $100 W 8:30AM-9PM Central Michigan M 9AM-1AM $30/test University $180 W 9AM-1AM Lake Superior State M 8:30AM-4PM $15/hour $180 W 8AM-12PM Southwestern $20/exam Michigan College M 8AM-5PM $120 W 8AM-5PM
  • 11. Remote Proctored Exams • 86 students opted to use the SRPS • 6 exams over 7 weeks • Semi-synchronous exam periods • 2 hour time limit • Multiple choice, short answer, essay (word problems) • Survey of proctoring experience delivered for credit at the end of the course
  • 12. SRPS Protected Integrity CMS Bug 4% 4% 8% Impossible/Diffic ult to Cheat Easy to Cheat Knows someone 84% who cheated No reponse
  • 13. Student Testimony “It’s a great way to have the freedom to take the exam on your own time in whatever setting you want” “It’s easy to use and you can take [the test] when you want” “The remote proctoring device was easy and convenient…you could take your exam in your own home and at whatever time you wanted.” “You couldn’t cheat and I took my test in the comfort of my own home.” “Remote proctoring tech support was VERY NICE and HELPFUL.” “The lowered cost compared to the in-person proctoring exam was a plus.” “It looks like something out of Star Wars!”
  • 14. Future Best Practices • Inform students of proctoring requirement (and associated costs) at the time of registration. • Deploy device at least 2 weeks prior to the beginning of a course (especially for a short course). • Institute a required practice assessment the first week of the course with the device to ensure students set it up properly. • Institute a backup exam plan for students who add the course late. • Establish good communication with your CMS IT personnel. • Provide clear instructions for contacting Technical Support for CMS and Software Secure. • Anticipate some technically challenged students!
  • 15. Take Home Points • Securexam Remote Proctoring system effectively protects academic integrity • SRPS was a comprehensive proctoring system o Authenticates student identity o Monitors student activity o Secures computer o Records exam session o Reviews and Reports to instructors • SRPS met the needs of the end user o Easy to use (faculty and students) o Convenient o Cost effective o Responsive tech support o Attentive customer service
  • 16. Top Three Features 7% Flexible 16% (time, location) Easy to use Prevented 77% cheating