Presentation by Louise Howe and Margaret Doherty, Working Together. Presented at the Western Australian Association Mental Health Conference 2019.

1. Working Together
Western Australian Mental Health Conference 2019
Louise Howe and Margaret Doherty

2. Why a Framework?
 Nothing about us, without us!
 Guiding Principle in the Plan -
supported to be fully involved…
 Plan Actions 70 & 71
 Fifth Mental Health and Suicide
Prevention Plan
 Delivering Community Services
in Partnership Policy (2018)
2

3. Starting the Co-design Process
• Challenges
• State wide
• Both sectors
• Many stakeholders
• Co-design approach
• Time
• Foundations
• Some experience
• Lead by lived experience
• Guided by lived
experience
• Workshops
3

4. Developing the Principles
• Working Together
• Valuing People
• Reciprocity and Mutuality
• Inclusivity and Diversity of
Engagement
• Equality, Equity and
Empowerment
• Equal Leadership, Support and
Knowledge
• Authenticity, Humanity and Safety
4

5. Developing the Framework
• Identify what a health service did
in regard to positive engagement
• What is the change or influence
we want to see?
• What should the Engagement
Framework achieve?
• What should it contain?
• How could it be implemented?
• What would success look like?
5

6. Final Guiding Principles
6

7. Principles in Practice
 Active ‘meet and greeters’
 Warm starts and welcoming
venue
 Support at hand
 Lived experience leading
 Respectful paid participation
 Open communication
channels
 Language
7

8. Levels of
Engagement
• Individual care
• Service and Program Delivery
• Sector - Statewide mental
heath and alcohol and other
drug sectors
• System - Local, State and
Federal Government
8

9. Paid Participation Policy
9

10. Purpose and Aim
10

11. Engagement Approaches
11

12. Co-Production
12
• Co-production is a relationship where
professionals and citizens share
power to plan and deliver support
together, recognising that both
partners have vital contributions to
make in order to improve quality of life
for people and communities.

13. Practical Toolkit
 Plan, Develop, Action and Review
 Specific strategies and resources for
diverse groups.
 Barriers to effective participation.
 Indicators of effective engagement.
 Monitoring and evaluation
strategies.
 Examples of the Guiding Principles
in action.
 Templates, checklists and
resources.13

14. Challenges
 Doing things differently
 Feeling comfortable with the
uncomfortable
 Stepping outside of comfort
zones
 Using a strengths lens
 Power sharing
 Within constraints and
boundaries
14

15. Benefits
 Meets the need
 Harnesses expertise
 Builds capacity, relationships
and trust
 Shares responsibility
 Agents of change
 New ways of working
 Financial savings
15

16. Ownership and Openness
High Openness
Low Openness
Ownership
Lived ExperienceOrganisational
Doing with and by…..
Co-design and Co-production
approaches – identifying solutions
together, shared decision making,
working in equal and reciprocal
relationships.
Doing to and for…..
Decisions are already made,
token engagement to
endorse.
16

17. This work is copyright. It may be reproduced in whole or in part for study or training purposes subject to an
acknowledgement of the source and no commercial use or sale. Reproduction for purposes other than those above
requires written permission of:
Mental Health Commission PO Box X2299
Perth Business Centre WA 6847
The information contained in the document is considered to be true and correct at the date of publication however,
changes in circumstances after the time of publication may impact upon the accuracy of the data. The databases are
active databases and therefore the data may change without notice. Changes may relate to a number of issues,
including amendments made to the databases and variations in syntax used to perform the individual queries.
The Mental Health Commission is not in any way liable for the accuracy or repeat reliability of any information.
Additional key performance indicators may be developed over the life of the Strategy as needed that focus on priority
groups, drugs of concern and emerging issues.
www.mhc.wa.gov.au
Questions?