VoIP4Cloud company brochure

www.voip4cloud.com www.voip4cloud.co.uk info@voip4cloud.com
VoIP4CloudThe Future of Unified Communications
COMPANY BROCHURE

About VoIP4Cloud
VoIP4Cloud provides an
integrated, cloud-based Unified
Communications VoIP PBX service
that is dynamically scalable. Our
aim is to substantially reduce
customers’ costs by delivering
business communications efficiently over the internet
via our flagship product Fuse Professional.
The Business Choice
With high quality of service and
security in mind, our vision is
for Unified Communications,
especially with the rise of
smartphones that integrate
seamlessly into our hosted IP PBX,
to be deployed using the most effective telephony
tools so that business communications can develop.

Our Flagship Product
At the heart of our business, Fuse
Professional provides advanced
communications tools in a
comprehensive and dynamically
scalable software platform,
designed to co-exist with our
vision of the future of business communications.
Leveraging Costs
By leveraging virtual platforms and
redefining communications via
mobile devices, we have applied
this strategy throughout all of our
processes to offer technologies
that enable businesses to
seamlessly migrate to VoIP, and in doing so reduce call
rates, capital and operating costs.

Connecting and
Collaborating
Unified Communications is all
about accessibility, and mobile
devices are the key to its evolution
by empowering businesses to
introduce hi-tech communications
channels and utilising centrally managed tools that
are the next generation of real-time communications.
Mission Statement
VoIP4Cloud’s mission is to deliver
state-of-the-art, cloud-based VoIP
PBX Unified Communications
solutions and integrate real-time
business communications via our
hosted IP PBX Fuse Professional to
better connect employees and enable value creation.
Introduction to VoIP4Cloud

Unified Communications
Unified Communications (UC)
provides an integrated suite
of products that simplify and
streamline a broad range of
business applications to provide a
simple user interface across media
types such as IP telephony, messaging, conferencing,
voicemail, email, SMS, video and fax.
Bria Mobile Business App
Mobile apps are the future of
business communications, and we
recommend the Bria app for a fully
unified mobile business model. It
works with the iPhone, iPod, iPad
and Android mobile phones and
the Bria and eyeBeam softphones, which seamlessly
integrates into our IP PBX solution.

Migration from Legacy
We provide an easy migration
from legacy systems to run our IP
PBX solution, so that businesses
have a cost-effective way to run
a corporate-class phone system
without the expense of buying
and maintaining an in-house system.
Quality-class Calling
We do not to compromise on
quality for the sake of price and
provide direct and premium routes
to avoid dropout.We only use the
best quality BT/Verizon-quality
business-class calling that avoids
cheap but ineffective “grey-cost routing”, utilising the
industry’s leading VoIP platform.

Secure Business Calling
All of your VoIP traffic is wrapped
in secure, encrypted voice packets
through a VPN tunnel so as to
encrypt your calls over the internet
and secure communications across
your network.A VPN avoids the
risk of having your digital transmissions open to the
threat of interception.
Huge Cost Savings
VoIP offers huge savings through
reduced costs and call rates. Our
mobile solutions allow secure
employee access from anywhere
in the world and the network
communicates between multiple-
office locations at zero cost.
Company Strengths

Multiple Locations
Located in Singapore and Holland,
our datacenters share hosted
facilities capacity with several
of the world’s most successful
internet-based companies and
financial institutions.
Having our datacenters in close proximity to
Asia’s top 20 internet exchange points ensures
the fastest response times and the highest level of
interconnectivity services available anywhere.
Furthermore, the geographical diversification of our
locations serves as an additional layer of security by
minimising our risk of loss and service interruptions
owing to potential natural disasters and other
extreme situations.
Capacity
With so many businesses relying
on VoIP4Cloud, we handle roughly
500 million minutes of voice traffic
per annum. Our customers can be
rest assured that our datacenters
are capable of handling twice this
capacity, which provides us with enormous scope for
growth. In order to prevent expansion efforts affecting
our customers’ phone services, we maintain full-scale
laboratory testing facilities, which enable us to trial
any network amendments prior to rollout.

Availability
Power and temperature regulation
systems are all state of the art.
This includes N+1. If one system
should fail, another full-capacity
system will automatically and
seamlessly take its place.
All our power systems are monitored electronically
every 15 seconds and alerts are sent automatically via
SMS. Our datacenter operations utilise VESDA (Very
Early Smoke Detection Alert) systems and also oversee
heat and carbon monoxide levels.
Security
Given the importance of
communications to our customers,
we regard the security of our
systems, facilities and personnel as
our highest priority.This is why our
world-class network operations
centers (NOCs) are monitored 24/7, and staffed by
eminently qualified on-site technical specialists.A
built-in system of “man traps” helps complement this.
Network Infrastructure

Customer Support Services
VoIP4Cloud provides outstanding
customer service and support
with a dedicated and professional
support team standing by ready
to handle all issues you may have
as quickly as possible to help you
run your system more efficiently. If you do experience
problems, simply use our ticket center.
FAQs for your Company
We have compiled a list of FAQs
that deal with popular issues
and in-depth information, such
as explaining Fuse Professional,
mobile apps and international
DID numbers.We also cover
billing issues and information specifically targeted for
helping resellers.

Knowledge Base
Our knowledge base has been
built up over the years to provide
you with answers to common
questions such as connecting
to the internet, settings for the
iPhone/iPod/iPad and Android
mobile phones and troubleshooting.
Fuse Pro Configurations
We provide detailed information
on setting up your system,
together with explaining various
functions and user manuals so
you can get to know your system
better.We also have configuration
manuals especially designed for resellers to set up
their system, all in PDF format.

Hardware Setup Guides
This set of PDF downloads deals
with instructions on how to set
up your VoIP device with Fuse
Professional.We have included an
advanced configuration guide to
help you get the most out of your
VoIP4Cloud’s IP PBX system. Should you need any
further advice, you can always ring our support line.
Ticket Center
VoIP4Cloud’s ticketing system is
available 24 hours a day, seven
days a week. Simply indicate the
type problem you’re experiencing
and the nature of it.Your query
will be allocated a ticket and our
support staff will be deal with it immediately.
Support Services

Program Overview
Join resellers in countries around
the world and discover the power
and success of the VoIP4Cloud
Reseller Program.We provide
resellers with cloud-based VoIP
solutions for businesses and call
centers, enabling you to sell private label VoIP services
to your customers.
Our reseller platform seamlessly integrates SIP
termination, mobile VoIP applications, international
DID numbers and SIP trunking into a hosted reseller
business services solution.
Reasons for using
VoIP4Cloud
Increasingly, businesses are
beginning to realise the cost and
productivity benefits of VoIP and
it is predicted that the global VoIP
market will experience exponential growth and is set
to become a billion dollar industry.
What this means for the VoIP reseller is that the
market will undergo rapid expansion in the future as
business users switch from legacy systems to VoIP.
Earn repeated revenue from
selling private label VoIP services
as customers recharge their
accounts every month. Join our
resellers program by discovering
the power and success of
VoIP4Cloud. Before signing up, resellers are invited
to rigorously test our system and call quality before
proceeding.
Promote SIP Termination,
SIP Trunking, International DID
numbers and other VoIP services
with cutting-edge tools with no
large up-front investment. For the
design and installation of your
network, you have the Cassius
Group at hand to assist you wherever you are in the
world for full ground level technical support.
We offer an initial training
session via VNC with your account
manager.Videos can be referred
to later as to what was said in
the lesson so that nothing is
forgotten.
Resellers Program

Virtual Telphone Numbers
VoIP4Cloud is a virtual VoIP
telephone number service provider
with global coverage.With a
virtual telephone number on your
phone or mobile, callers can pay
at local call rates, making it much
cheaper to stay in contact with your customers and
business partners.
Single and multiple numbers can be purchased via
your customer control panel once you have become
a registered member of VoIP4Cloud. On our website
you can use the drop-down menus to browse through
international telephone numbers that are in stock.
If you are unable to see you desired number, please
contact us directly, and we will be happy to assist you
in locating it.
Businesses/Call Centers
• Multiple VoIP and virtual
numbers worldwide
• International call forwarding to
mobiles and landlines
• Make and receive calls
worldwide
• Innovative call management
• Instant ordering and activation
• Full IP PBX functionality
DIDs for Resellers
• Aggressive pricing plans
• Free white label platform
• Flexible business models
• Full integration of APIs
• Professional support 24/7
Q&As
Q: How can I purchase DIDs on
your website?
A:You can purchase DIDs directly
via your online customer account
portal.
Q: Can I divert multiple numbers to one account?
A:You can forward all numbers to one IVR IP PBX SIP
account.
Q: What form of ID will I need to provide?
A: Copy of a passport or driving license, a 3-month-old
utility bill, PayPal or bank account.
Q: Will my number show?
A:Yes, this can be set up directly on you IP PBX or user
extension.
Q: Can I view my call records?
A: Call records can be viewed online by logging into
your customer account.
Worldwide DID numbers

VoIP4CloudThe Future of Unified Communications
Corporate Headquarters:
Unit 1404, 14/F, Kam Chung Bldg,
52-58 Jaffe Road, Wan Chai, Hong Kong
Hong Kong Tel: +852 (0) 30508846
London Tel: +44 (0) 2034556841
We provide local access numbers in the following regions
to save our customers money when calling us:
New York: +1 646 536 3148
Cape Town: +27 (0) 213001996
Sydney: +61 (0) 280149803

VoIP4Cloud company brochure

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