41. It’s right for Best Buy: “ You might say that we love technology, but we're not in love with technology. Technology makes a lot of promises, and we're here to make it live up to those promises. For people”
This is a story about one of the greatest consumer tragedies of this era, how it went on so long, and how Best Buy is about to take a stand against it. This is a story about how people who visit shops in a trance, who get educated to believe they deserve a bad experience, or a non-experience. This is a story of waking people up. Late at the time of going to press, this story has a prologue: