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Making Invisible
Choices
Decision Making moulded by our Mental Models
- Vishal Prasad
What is Invisible?
Treated as if unable to
be seen; ignored or
not taken into
consideration.
What is Invisible?
Treated as if unable to
be seen; ignored or
not taken into
consideration.
I see all your
faces I have no
idea what
you’re thinking.
In the next 60 minutes ...
I want to know what you’re
thinking
In the next 60 minutes ...
I want to know what you’re
thinking
And I want you to think!
Decision Making!
Decision Making!
It leads to results.
Decision Making!
It leads to results.
● The results however are hypothesis or wishful thinking
Decision Making!
It leads to results.
● The results however are hypothesis or wishful thinking
● In other words, invisible when a decision is made
Decision Making!
It leads to results.
● The results however are hypothesis or wishful thinking
● In other words, invisible when a decision is made
● However, these are guided by our choices (axioms)
Decision Making!
It leads to results.
● The results however are hypothesis or wishful thinking
● In other words, invisible when a decision is made
● However, these are guided by our choices (axioms)
● What helps with our choices?
What is a Mental Model?
A mental model is an explanation of someone's thought
process about how something works in the real world. It is a
representation of the surrounding world, the relationships
between its various parts and a person's intuitive perception
about his or her own acts and their consequences. Mental
models can help shape behaviour and set an approach to
solving problems and doing tasks.
Our choices are based around ...
Practices
(Visible)
Values
(Invisible)
Principles
(Invisible)
Practices may differ for the same set of values & principles
Values versus Principles
Values versus Principles
Let’s identify these
Scenario 1.
A major bank approaches your
organisation with an idea that’ll
change the face of the banking
industry. They offer to pay the highest
billing rates and allow all modern
practices. Their only demand is to build
the product in COBOL else it’s a no
deal. What will you do as a service
provider?Source: pexels.com
Scenario 2.
The project that your team is working
on is late. Pressure from the client to
deliver is increasing. In order to save
time and gain productivity the team
decides to stop a few practices. Which
of your agreed practices according to
you can be stopped to gain maximum
productivity?
Source: pexels.com
Scenario 3.
Your team is about to release a feature
in a few hours. Your very efficient QA
finds two UI defects and reports them.
Now the QA is adamant to get it fixed
but there's not enough time. The team
speaks with the Product Owner and
the Product Owner is convinced that
these are minor defects. What would
you do in this situation?Source: pexels.com
Scenario 4.
You have 20 user representatives in a
room. Your Product Owner has been
trying to bring them to agree on a
priority since 3 hours and failed. 5
hours left and things don’t seem to
improve. Your team has taken a break
to inspect and adapt, what do you
suggest should be done next?
Source: pexels.com
Scenario 5.
The team is frustrated with its
Business Analyst because the user
stories provided are not detailed
enough. Usually it’s just a bunch of one
liners on a card and most of the story is
derived during backlog refinement
meetings. What do you suggest the
feedback should be for this person?
Source: pexels.com
But which Mental
Model is correct?
Consultant @ ThoughtWorks
www.vishalprasad.in
@VishalPrasadIN

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Making Invisible Choices - Decision Making moulded by our Mental Models

  • 1. Making Invisible Choices Decision Making moulded by our Mental Models - Vishal Prasad
  • 2. What is Invisible? Treated as if unable to be seen; ignored or not taken into consideration.
  • 3. What is Invisible? Treated as if unable to be seen; ignored or not taken into consideration. I see all your faces I have no idea what you’re thinking.
  • 4. In the next 60 minutes ... I want to know what you’re thinking
  • 5. In the next 60 minutes ... I want to know what you’re thinking And I want you to think!
  • 8. Decision Making! It leads to results. ● The results however are hypothesis or wishful thinking
  • 9. Decision Making! It leads to results. ● The results however are hypothesis or wishful thinking ● In other words, invisible when a decision is made
  • 10. Decision Making! It leads to results. ● The results however are hypothesis or wishful thinking ● In other words, invisible when a decision is made ● However, these are guided by our choices (axioms)
  • 11. Decision Making! It leads to results. ● The results however are hypothesis or wishful thinking ● In other words, invisible when a decision is made ● However, these are guided by our choices (axioms) ● What helps with our choices?
  • 12. What is a Mental Model? A mental model is an explanation of someone's thought process about how something works in the real world. It is a representation of the surrounding world, the relationships between its various parts and a person's intuitive perception about his or her own acts and their consequences. Mental models can help shape behaviour and set an approach to solving problems and doing tasks.
  • 13. Our choices are based around ... Practices (Visible) Values (Invisible) Principles (Invisible) Practices may differ for the same set of values & principles
  • 16. Scenario 1. A major bank approaches your organisation with an idea that’ll change the face of the banking industry. They offer to pay the highest billing rates and allow all modern practices. Their only demand is to build the product in COBOL else it’s a no deal. What will you do as a service provider?Source: pexels.com
  • 17. Scenario 2. The project that your team is working on is late. Pressure from the client to deliver is increasing. In order to save time and gain productivity the team decides to stop a few practices. Which of your agreed practices according to you can be stopped to gain maximum productivity? Source: pexels.com
  • 18. Scenario 3. Your team is about to release a feature in a few hours. Your very efficient QA finds two UI defects and reports them. Now the QA is adamant to get it fixed but there's not enough time. The team speaks with the Product Owner and the Product Owner is convinced that these are minor defects. What would you do in this situation?Source: pexels.com
  • 19. Scenario 4. You have 20 user representatives in a room. Your Product Owner has been trying to bring them to agree on a priority since 3 hours and failed. 5 hours left and things don’t seem to improve. Your team has taken a break to inspect and adapt, what do you suggest should be done next? Source: pexels.com
  • 20. Scenario 5. The team is frustrated with its Business Analyst because the user stories provided are not detailed enough. Usually it’s just a bunch of one liners on a card and most of the story is derived during backlog refinement meetings. What do you suggest the feedback should be for this person? Source: pexels.com
  • 21. But which Mental Model is correct?