2. History of Coffee
The history of coffee goes at least as far back as the 13th century with a
number of myths surrounding its first use.
The original native population of coffee could have come from Ethiopia or
Kenya, and it was cultivated by Arabs from the 14th century.
The earliest credible evidence of either coffee drinking or knowledge of the
coffee tree appears in the middle of the 15th century, in the Sufi monasteries
of Yemen.
By the 16th century, it had reached the rest of the Middle
East, Persia, Turkey and northern Africa. Coffee then spread to Balkans,
Italy and to the rest of Europe, to Indonesia and then to the Americas.
3. Introduction
Gloria Jean's Coffees was founded by Gloria Jean & Ad Kvetko in 1979 in
Chicago, USA.
In 1995, Nabi Saleh and Peter Irvine former managing director of
advertising agency DDB Needham, visited the United States to sample the
Gloria Jean's Coffees brand.
Saleh and Irvine identified the opportunity for this brand in Australia,
purchasing the international licensing rights from Diedrich Coffee, Inc.
In early 1998, Gloria Jean's Coffees Australia franchised its first store and
within six years had opened 185 stores owned and operated by more than
100 franchisees.
In 2003, a franchise opened in Darwin; this meant that the brand was now
established in every Australian state
4. Entry of GJC in India
Citymax India is part of the Dubai based retail giant, Landmark Group - one
of the largest and most respected retailers in India and the Middle East,
including the popular retail chain - Lifestyle department stores.
Citymax’s vision in India is to become an integrated hospitality company
by blending luxury with superlative value in all its endeavours.
Citymax’s India plans to invest around Rs 40 crore to open up to 90 Gloria
Jean's Coffees houses in four years; it has set the target of 500 outlets in 10
years.
Citymax launched Gloria Jean’s Coffees in India in 2008 with 15 outlets
now in operation across New Delhi, Mumbai, Bangalore, Hyderabad,
Chennai and Pune.
6. Product
Gloria Jeans prides itself in not only making a cup of good quality of coffee
Gloria Jeans also provides with wide range of Hot Coffee, Cold Coffee,
Smoothies, Tea, Bakery Food, Desserts & Coffee Accessories
All of their drinks are pretty popular
They provide with best quality of the coffee in order to satisfy the customers
7. Price
The pricing strategy used will be Penetration Pricing Strategy
The price ranging from Rs.65-300
Various discounts will be available on special days of the week
8. Promotion
In store Promotion
Targeting Tier II Cities
Social media
Newspapers, Billboards
Colleges & Fashion Event
Celebrity Endorsement
Special Promotion
9. Promotion
Building Creative Shops
Through Social & Environmental Efforts
Membership Cards
Mobile Apps
Including Local Food Items in the Menu
Tie up with Gyms
Discount on Special Days
10. Place
The product will be available at various forms:-
Coffee Shops
College & Corporate Canteen
Malls(Kiosks)
Coffee Cart
12. Segmenting
Geographic- Metro & Tier II Cities
Demographic- 18-60
Psychographic- Social Class
Behavioural- Occasion, Benefits, Usage Rate
13. Targeting
To target the age group of 18-60
To target Lower & Upper Middle Class of group
Targeting in Tier II Cities (Surat, Ahmadabad, Chandigarh, Pune)
To target this group in the medium to long run
14. Positioning
It is essential to have a unique selling point to position above the
competitors
To position the Products as a Premium brand in the market & also Making It
Glorious for the customers to have
16. SWOT Analysis
Strengths
Brand Image of the Company
Covering almost 39 Countries in the World
Have the best training centre for the Master Franchisee
Providing with superior & premium products
Sophisticated atmosphere with proper music, ambience, interior design,
artwork
Excellent Management
17. Weakness
Low number of franchise
Targeting only who knows about the company
Strict franchisee criteria
18. Opportunity
Target high coffee consumption countries
Can come up as an Organic Beans
Can target more cities in India & can also try to make more awareness about
the product in the minds of the consumer
19. Threats
Large number of Competitors
Lack of awareness among consumers
Threats of New Entrants