1. Contact: +91-98730 93677 ~ E-Mail: vipinsaxena@gmail.com ~ LinkedIn: Vipin Saxena
Seeking assignments in Operations Management / Client Relationship Management with a Leading
IT/ITES, BPO / Services organization of repute
Profile Summary
A Green Belt Certified, Finance & Solutioning professionals with 16+ years of experience in F&A consulting, Planning, Budgeting,
Infrastructure and implementations management along with pre sales activities, Key Skills :
~ Operations Management ~ SLA Management ~ Service Delivery
~ Training & Development ~ Transition Management ~ Zero Surprise Operations
~ First Time Right Transitions ~ People Management ~ Performance Management
 Worked as Solution Architect with roles such as Subject Matter expert, SDM, Operation Manager, Finance manager
for companies like Morgan Stanley, Genpact, G: Corp
 Decent experience in process re-engineering & designing transformation journeys, Outsourcing - Offshoring, near
shoring, Strategy, Planning, Designing & functioning of COE, SSC, GBS, Data center Practice
 Have completed several Solutioning / centralization & Transitions in Vietnam, Australia, Thailand, Philippines,
Indonesia, UK, DUBAI, Lebanon, Saudi Arabia, Qatar, Doha and USA
Specialties: Analytical Approach, Detail Oriented, Independent, Organized, Good Communicator – written and spoken, and
Execution Oriented seasoned professional
Professional Experience
Senior Manager - Reengineering at GENPACT
February 2013 - Present
 Lead teams of R2R/ AP/AR SME’s for re-engineering projects in Indonesia & Thailand , also completed Re-engineering
project at Vietnam, Philippines & Australia for Global Automotive Customer , consolidated 200+ FTE for GBS in Manila
Philippines suing Genpact’ s tollgate mythology comprises of approx. 20 tollgates from TG0 to TG4.
 Completed and Lead first Solution identification project using language interpreters
 Worked as SME- OTC for SSC setup in EMEA Region for Waste Management Company, delivered savings of $8.5 M through
Centralization, also delivered additional savings of $500K through optimum Band Mix and Job / Skill mapping.
 Worked as Project Manager for setting up GBS in India for Global beverage company, Responsible for setting up the Captive
SSC for an 11 Bn USD organisation. Project scope included Site Selection and Setup, along with overall SSC framework.
Achieved promoter score & Good VOC from Internal & external stakeholders for the projects completed.
Manager /Senior Manager – F & A Operations ▪ Onwards 24
th
Aug 2009 – Feb 2012/ March 2012 to Jan 2013
Lead Operations Manager for Accounts Payable, Order to Cash & Record to Report teams (Span – 102) for Information and
Management Services (IMS) & Consumer Packaged Goods (CPG) domain.
Also supporting business through Solution identification drives, drawing transformation Journey for NEW Business in SSC / GBS
setups, preparing RFPs & commercial proposal
~ Completed 200+ FTE GBS Setup in Manila
Philippines for Global automotive Customer
~ Completed 50+ First Time Right Transitions
Achieving tough timelines
~ Record to Report, Order to Cash, Procure to
Pay, Global Supply Chain Management
~ Industries – Telecom, Real Estate, Textile,
Pharma, IT/ ITES, BPO & call centers
~ 16+ Years of experience in Operations
Management with leading companies like
Morgan Stanley, G: Corp & Genpact
CORE SKILLS NOTABLE ACHIEVEMENTS
DOMAIN EXPERTISE

2. Operational Responsibilities
Playing a key role in providing international support in 24*7 service environment
 Ensuring effective usage of CRM systems, CMP & SDF, and online self-help tools.
 Demonstrating abilities in establishing effective client relationship and identify areas of service improvements.
 Monitor customer satisfaction levels (NPS), prepare and implement action plans to improve satisfaction levels.
 Ensure that issues/problems are fully analyzed and resolved within reasonable timeframe and appropriate actions
are taken to prevent recurrence.
 Integral part in ensuring periodic performance reviews, setting short term and long term goals and measuring results
in customer delight, service level and quality assurance.
 Instrumental in implementing effective and appropriate structure and format in place for MIS, which fully and
accurately represents achievement and key issues of business deliverables.
 Mitigating operational risk and suggest improvements.
 other relevant functions entail:
o Initiating performance development of team members and Mentoring for growth and performance
including attrition management.
o Providing support for pre-sales and business development activities for existing and prospective clients.
o Leading the communication with client and ensuring client satisfaction and business growth.
o Working closely with Support functions for seamless migration, setting, stabilizing and running the
processes.
o Managing and coordinating recruitment and training for the processes. Driving meritocracy driven culture
through transparent and timely review and appraisals.
Prior Experiences:
Worked with Alpha G: Corp Development Pvt Ltd., Sr. Acct officer/ Deputy Manager - F & A operations (2004-2006/ 2006-2009)
 Monitoring funds on daily basis, forecasting cash flows
 Project Financing, Commercial Finance, Portfolio management , Banking Operations
 Responsible for finalization of Balance sheet & accounting operations at Corporate & regional offices in PAN India
 Preparation of Business Plans & related schedules for short term & long term financial engagements.
 Preparation & Filling of TDS & other annual Tax returns & coordination with Tax authorities for compliances
Other Experience (1997 to 2003)
 Manager Accounts with Q2A Media (ITES)
 Account Executive with Halcyon Datasys (BPO) at Noida.
 Zonal Account Manager with Sterile Foundation

Article Clerk with HS Madan & Co.
Education

Bachelor of Commerce, 1997 from Kumaun University, Nainital
Certification / Training
 Six Sigma ( Green Belt ) Certified from Genpact
 Lean Trained & Lean Ace Certified (Three Stars).
 Facilitation Skill ( TTT)
Awards/ Accomplishments
 Awarded Excellence award from “US based Global Automotive Customer” for setting up first GBS in Manila
Philippines
 Awarded as “Star Performer 2007” in Alpha G: Corp Development Pvt Ltd
 Awarded with multiple Gold Awards for Zero Attrition and excellent individual performance
Personal Details
Date of Birth : 28th March 1976
Marital Status : Married
Father's Name : Shri R.A. Saxena
Place : New Delhi
(Vipin Saxena)