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How we should shift from getting
clients to making relationship with
them
Smarter Data!
Better Results
Ville Virtanen
Super Salesman
Super Analytics Inc.
Marketing terms 2014
So your marketing goal is
to get new customers?
75% said they let their in-house marketer or
agency go because they didn't deliver, weren't
strategic enough in their thinking, or just couldn't
agree on anything.
http://www.portent.com/onetrick/
For the last 15 years, ‘digital marketing’ has meant, in this
order:
!
Search Engine Optimization (SEO)
Pay Per Click Marketing (PPC)
Everything else, for which 1% of clients will pay
http://www.portent.com/onetrick/
SOOBS
SEOCROSEM Affiliate
AutomaatiotEmailSisältöSOME
ANALYTIIKKA
ÄLYMARKKINOINTI
CASE: HIDEX - SEM
2006
Aloituspalaveri Strategian integrointi
Avainsanatutkimus
AdWords Tilin uudellen organisointi
Kampanjoiden kohdentaminen
!0!€!
!200!€!
!400!€!
!600!€!
!800!€!
1!000!€!
1!200!€!
1!400!€!
1!600!€!
11/2013! 12/2013! 01/2014! 02/2014! 03/2014! 04/2014!
Mediabudje3!
Klikit!
0"
5"
10"
15"
20"
25"
30"
11/2013" 12/2013" 01/2014" 02/2014" 03/2014" 04/2014"
Tavoi&een)toteutumiset)
Tavoi.een"toteutumiset"
Revenue Profit
ANALYTIIKKA
Relevance
MIKSI RAPORTOIDA
Markkinointi VS. Myynti
Todennetaan markkinointikanavien toiminta(a)
DATA JA TULOKSET
Raaka data on työkalu jota tulee analysoida, ei tulos
Data on vastaus kysymykseen vasta ollessaan
tietoa
RAPORTOINNIN 5 KULTAISTA SÄÄNTÖÄ
Kerro tärkeimmät kohokohdat
Käytä KPI-mittareita, älä tuo dataa raportteihin
Tee kaavioita, havainnollista
Älä näytä mitään mitä asiakas ei ymmärrä
tai halua nähdä.
You should focus on making relationships
Marketing is like kissing
After the first kiss, you don’t stop there
But most companies do!
A"ract'
Engage'
Convert'
Retain'
Advocate'
Your customer journey
doesn’t end here!
A"ract'
Engage'
Convert'
Retain'
Advocate'
1/8 cost of a new client
http://www.simplymeasured.com/free-social-media-tools
Top	
  Keywords	
  in	
  Audience	
  Profiles
To	
  customize	
  the	
  keywords	
  in	
  this	
  chart,	
  download	
  to	
  Excel	
  and	
  edit	
  the	
  yellow	
  cells.
Keywords ja entrepreneur marketing business finland interested student
Twitter	
  Follower	
  Report
On	
  average,	
  your	
  audience	
  has	
  1.2x	
  as
many	
  followers	
  as	
  users	
  they	
  are	
  following.
You
177
Audience	
  (Avg)
1,982
Followers Tweets
On	
  average,	
  your	
  audience	
  tweets	
  0.4	
  times
per	
  day.
You
132
Audience	
  (Avg)
1,230
(Lifetime)
Klout	
  Score
41%	
  of	
  your	
  total	
  followers	
  are	
  above	
  the
Worldwide	
  Klout	
  Score	
  of	
  40.
You
37.6
Audience	
  (Avg)
34.6
AUDIENCE	
  SUMMARYAUDIENCE	
  SUMMARY
On	
  average,	
  your	
  audience	
  is	
  followed	
  by
people	
  and	
  follows	
  1,658	
  people.
177
Followers
40%	
  of	
  your	
  audience	
  has	
  between	
  100	
  a
followers.
Your	
  audience	
  is	
  included	
  in	
  other	
  Twitter
lists	
  an	
  average	
  of	
  29	
  times.	
  The	
  top	
  1%
been	
  listed	
  an	
  average	
  of	
  1,032	
  time
176
Followers	
  in	
  this	
  R
Audience	
  Follower	
  Distribution
49
70
26
17
14
0	
  to	
  100 100	
  to	
  500 500	
  to	
  1,000 1,000	
  to	
  2,500 >	
  2,500
0
10
20
30
40
50
60
70
80
CASE: Teknovisio - InBound sales
1 2 3 4 5
SEO PPC CRO
ERP
1 2 3 4 5
SEO PPC CRO
ERP
NO 1 WEEK
YES
30 MIN
30pv.&
Perinteinen kehitysmalli
1.  KPI triggeröityy
2.  Superflow saa tiedon
3.  Superflow luo tehtävän
4.  Tehtävä delegoidaan
GOOGLE ANALYTICS
SUPER FLOW
KPI Owner!
KPI Actor!
Muistettavaa:
- Linkitykset strategiaan
- Analytiikat + analysointi
- Asiakassuhteet
| Smarter data, Better Results
www.SuperAnalytics.fi!
@super_analytics
Facebook.com/superanalytics
LinkedIn.com/company/super-analytics
Ville VirtanenSuper Salesman
ville@superanalytics.fi
+358 (0) 50 50 500 13
linkedin.com/in/vileevirtanen
@Vileevirtanen

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