Scaling API-first – The story of a global engineering organization
How to succesfully drive Office 365 adpotion in your organization ?
1. How to successfully drive Office 365
adoption in your organization ? Vignesh Ganesan
Technology Solutions
Professional -Microsoft
learn unlearn relearn
2. Who’s this guy ?
@sharepointnerd vignesh.ganesan.14 /Vignesh Ganesan
vigganesan89@gmail.com Vignesh’s SharePoint Thoughts
3. “If there is anything perhaps that defines
me the most, it is that I’m a learner”
“Achieving our mission requires us to
evolve our culture and it all starts with a
growth mindset—a passion to learn and
bring our best every day to make a bigger
difference in the world.”
~Satya Nadella
16. Where we fail our stakeholders
Not articulating the need
for change
Not giving a clear vision of
the future
Not giving employees the
tools or capacity to change Not having an action plan
Over focus on the
technology
17. Understand your users
Understanding resistance
15% percent are early adopters
Flexible and roll with the changes.
15% are change resistant.
Won’t change, or will make the
change only when forced.
18. Keys to successful change management
Understand
the
challenges
Measurable
Milestones
Modifying
Behavior
Shaping
Attitudes
19. Where we fail our stakeholders
Not articulating the
need for change
21. shock (“I can’t
believe it!”)
denial (“It will
never work here!”)
frustration (It’s
management’s
fault!”)
depression (“I
give up. The
change is
happening
whether I like it or
not.”)
experimentation
(“Well … maybe
we could make it
work.”)
decision-making
(“Let’s move
forward.”)
integration
(“We’ve made the
change. Now let’s
get back to
business.”).
The Change Curve
25. Where we fail our stakeholders
Not giving employees the
tools or capacity to change
26. Not giving employees the tools or capacity to
change
• Give employees more than enough
time to train
• Provide insights and awareness via
preparedness events
• Recognize effective change initiatives
don’t happen overnight
34. Change Champions
Help show
your team the
advantages of
OneDrive
Answer questions
and demonstrate
features
Answer
questions and
help get
support
involved
Keep your team
up-to-date on
what’s coming
and when
Info Support
EnthusiasmAnswers
40. Ongoing, repeatable benefit included in your subscription
Online resources and tools available to all customers
End-to-end guidance from Microsoft engineering
Delivered by Microsoft engineers or approved partners
Available for Microsoft 365, Azure and Dynamics 365
Getting from Point A to Point B with…
Microsoft FastTrack
Move to the cloud with confidence
FastTrack.Microsoft.com
Drive value
Envision
Onboard
41. OneDrive Launch Program
FastTrack motion to assist customers
with a OneDrive launch campaign and
end user change management support
Includes guidance and best practices covering:
• Launch playbook and rollout plan
• End user communication materials
• Email templates, including role-based emails
• Excitement video
• Posters
• End user training material
• Quick start guide
• “Make the switch” guides
• Training videos
• Champion and help desk training decks
42. Adoption Guide Microsoft 365 adoption guide outlining methodology and resources for
implementing four success factors
https://aka.ms/adoptionguide
Posters, emails Customizable templates to generate internal awareness and excitement https://aka.ms/fasttrackresourcehub
Office Training Center Public Office 365 training web site https://office.com/training
Video training OneDrive training https://aka.ms/OneDrivevideotraining
Quick start training Quick start guides https://aka.ms/odspquickstart
Help desk troubleshooting guide Help desk readiness materials http://aka.ms/helpdeskready
FastTrack web site Access success plan and other adoption resources http://fasttrack.microsoft.com
Productivity Library Library of Microsoft 365 scenarios to help you get your deployment started http://aka.ms/productivitylibrary
Tech Community Collaborate, share and learn from experts http://techcommunity.microsoft.com
Microsoft Docs Home for Microsoft technical documentation, API reference, code examples,
quick starts, and tutorials for developers and IT professionals
http://docs.microsoft.com
Microsoft Support Access FAQ and other support documentation for all Microsoft products https://support.microsoft.com
FastTrack Migration Benefit Overview of the Microsoft FastTrack migration benefit https://technet.microsoft.com/EN-
US/library/mt651702.aspx
43.
44. Transforming Merck with Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize& extend
with 3rd party apps, processes, and devices
Work with confidence
enterprise level security, compliance,
and manageability
45. https://aka.ms/O365Roadmap
Microsoft Teams Resource Cheat Sheet
https://aka.ms/TeamsCommunity https://aka.ms/SuccessWithTeams https://aka.ms/CoffeeintheCloud
Coffee in the Cloud on
YouTube
• Short how-to videos for IT
Pro’s and Champions
• Long form end user &
administrator training
Success with Teams
Practical Guidance
• Learn how to plan, deliver,
adopt and manage
Microsoft Teams
• Skype for Business to Teams
transition guidance
Microsoft Technical
Community
• Product forums and blogs
• Driving Adoption forum
• O365 Champion’s Corner
Office 365 Roadmap
• All public feature delivery
dates
• Filter by product
Sign Up
46. 1
2
3
4
Defined a vision and identified how
Microsoft Teams will be used
Obtained proactive support from senior
leadership to encourage use of Microsoft Teams
Provided training for end users
Raised awareness through email, Intranet
announcements, posters, teaser videos, newsletters
47.
48.
49. Modernizing Core Scenarios
Enable
• ‘Hallway conversations’ cause
disconnect with group
• Frustration about doc location
and versioning
• Confusion about accountability
Calling & MeetingsProject Management Personal Productivity
Empower Extend
Simplified
With Teams
Challenges
• Access Office and 3rd party
apps making true hub for
teamwork
• Hold all conversations in
team/channel driving
transparency
• Pin important apps and
documents to drive visibility
• Streamline doc versioning
• Emails/attachments get lost
• Calls go to voicemail
• Colleagues are offline
• Outdated local copies on
desktop
• Personal apps organize notes
& tasks in one place
• Send online and offline
messages alleviating tracking
people down
• Persistent conversation with
file attach reducing need to
search multiple places or
ending up with multiple
versions
• Little/no context pre-meeting
• Remote participants feel left
behind
• Lack of visual connection
• Post-meeting momentum is
lost
• Build momentum pre-meeting
with conversation and content
sharing
• Connect with video, app
sharing on any device to
ensure alignment
• Record for absent attendees
• Capture notes and actions for
easy follow-up
50. Not sure how to begin?
To help identify business scenarios, consider using the framework below
Using…
(Specific application
of the technology)
As someone in…
(Team)
I’ll know this is
successful when….
(Solutions success
measure)
I want to….
(Description of
what I want to do)
As someone in
Sales Management
I want to
have a single version of the
sales proposal that everyone
has access to rather than
managing multiple versions in
email
Using
a SharePoint site to centrally
store and share a single
version of a sales proposal
that my team can edit
together using co-authoring
in Word and PowerPoint
I’ll know this is
successful when
my sales team creates
proposals more easily, giving
them more time to close deals
52. The First 10 things to do in Teams
1.
2.
3.
4.
5.
https://aka.ms/TeamsUserQuickStart
6.
7.
8.
9.
10.
53. Organizational vs Project approach
Organization
Team Name
Channel
Conversations
Files
Notes
Tabs
Connectors
Channel
Conversations
Files
Notes
Tabs
Connectors
Channel
Conversations
Files
Notes
Tabs
Connectors
CHANNELS
Conversations,
Apps, and Tabs
Northwest Sales
District
General
Onboarding
guidance
Role information
Training videos
Account plans
OneNote for
strategic
accounts
Folders for
account plans
Help needed
Conversations
on help needed
Deal review form
Product updates
and feedback
Pricing guides
Product
brochures
Reference links
54. Example Teams & Channels
Cross organization & function
teams are the best practice
55.
56. Meeting users where they are… …and providing support where people collaborate
Virtual Agents & Chatbots
Personalized user interaction
Quick functionality for self-help
Log cases, incidents or requests
Support Cases
Provide case updates
Manage cases and perform actions
Internal Apps
Intranet (Web)
Mobile Apps
Microsoft Teams
Outlook
Platform Services
Teams collaboration platform
ServiceNow’s NOW capabilities
60. Coffee in the Cloud
@CITCTV
https://aka.ms/CoffeeintheCloud
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Practices &
How-To’s
For Admin’s
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