1. Victoriaprole23@gmail.com  119 Hedworth Lane, Jarrow, Tyne and Wear, NE32 4LU 07841028994
EDUCATION
August 2013 First aid at work
July 2009 NVQ Level 3 in Food hygiene and catering
July 2008 NVQ Level 2 in Hospitality and Quick Service.
SOUTH TYNESIDE COLLEGE 1999 – 2001
Psychology A level B
English literature A level C
European History A level C
HEDWORTHFIELD COMPREHENSIVE SCHOOL 1994-1999
English Literature G.C.S.E A*
French G.C.S.E A
Information Technology G.C.S.E A
Geography G.C.S.E A
Religious Education G.C.S.E A
Mathematics G.C.S.E B
Textiles G.C.S.E B
English G.C.S.E B
Science Dbl Award G.C.S.E C
VICTORIA PROLE

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Victoria Prole
EXPERIENCE
McDonald’s Restaurants  McOpCo Central North East
Internal Reputation Manager, October 2015—Present Day
 Development and delivery of training programs
 Support to 60 restaurants and over 200 managers
 Production of support and training guides
 Working with area Consultants to achieve hiring targets
 Monitoring and support of salaried employee’s core company training programme completion
 Organizing of meetings and events
 Design and implementation of engagement initiatives within the region
 Review and analysis of employee feedback surveys
 Working with national resourcing officers regarding external gradual recruitment
 Monthly updates to operational hierarchy on initiatives and results
 Application support for internal HP to salaried employees

SKILLS
 Computer skills and experience of using Microsoft Office
 Basic HR knowledge and skills
 Ability to work alone unsupervised
 Time management and organizational skills.
 Team work
 Ability to present to large groups
 Ability to design training programs from wide sources of material
McDonald’s Restaurants  South Shields 2, South Shields
1st Assistant Manager, September 2013—October 2015
 Assisting restaurant manager in day to day management of the business.
 Shift management and care of 106 staff.
 Completion of staff and management schedules.
 Completion of company audits in areas of training, HR, hygiene and safety, security and health and safety.
 Cash handling including safe management.
 Management of HR documentation such as staff performance reviews, clock card management, discipline, recognition schemes and
staff file organization.
 Management of line accounts and monthly P&L reports.
 Management of sales targets.
 Customer service duties including customer complaint handling
 People Stuff SME for Operations Consultant group
 Shift into Overdrive Trainer for Operations Consultant group.
 Coach to 11 Shift Managers.
 Training and development of Staff Trainers to Shift Management level.
SKILLS
 Computer skills and experience of using Microsoft Office.

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Victoria Prole
 Customer service skills.
 Sales targeting skills.
 Company account knowledge.
 Time management and organizational skills.
 Team work
 Ability to present to large groups
McDonald’s Restaurants  Team Valley, Gates head
1st Assistant Manager, August 2006-January 2008 and January 2012—September 2013
 Assisting restaurant manager in day to day management of the business.
 Shift management and care of 120 staff.
 Completion of staff and management schedules.
 Completion of company audits in areas of training, HR, hygiene and safety, security and health and safety.
 Staff hiring and management of restaurant’s online recruitment system.
 Cash handling including safe management.
 Management of HR documentation such as staff performance reviews, clock card management, discipline, recognition schemes and
staff file organization.
 Management of SSP for the restaurant.
 Management of line accounts and monthly P&L reports.
 Management of sales targets.
 Customer service duties including customer complaint handling.
McDonald’s Restaurants  Byker, Newcastle upon Tyne
1st Assistant Manager, January 2008—January 2013
 Assisting restaurant manager in day to day management of the business.
 Shift management and care of 80 staff.
 Completion of staff and management schedules.
 Management of the restaurant’s Apprenticeship programme
 Completion of company audits in areas of training, HR, hygiene and safety and security.
 Cash handling including safe management.
 Management of HR documentation such as staff performance reviews, clock card management, discipline, recognition schemes and
staff file organization.
 Management of line accounts and monthly P&L reports.
 Management of sales targets.
 Customer service duties including customer complaint handling.
 Exam invigilator for McDonald’s restaurants North East.
McDonald’s Restaurants  South Shields 2, South Shields
Staff Member/Shift Running Manager, April 2000—August 2006
 Shift management and care of 60 staff.

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Victoria Prole
 Administration tasks and document organization and filing.
 Completion of restaurant training audits.
 Cash handling including safe management.
 Staff discipline and recognition.
 Organization of staff events.
 Management of sales targets.
 Customer service duties including customer complaint handling.
HOBBIES AND INTERESTS
I enjoy travelling, baking, astronomy and current affairs. I enjoy working with members of the public and enjoy improving my own skills
and the skills of others. I believe that I have excellent communication and delegation skills. My greatest accomplishments include winning
Assistant Manager of the Year 2014 within my Operations group, being named Assistant of the Quarter twice for my Operations Manager
group, and managing the completion of over 25 Apprenticeship completions within my restaurant during 2009. In 2015 I was given the
opportunity to take the role of Internal Reputation Manager for my region. This role concerned the recruitment and retention of salaried
employees from Berwick in Northumberland to Sheffield in Yorkshire. Due to the success I have experienced in my role I was asked to be
part of a team to help roll the position out across a further 2 regions in the North West and lower North areas.
References available upon request