1. Veronica Sada Khim
2024 Cerritos Ave Apt A, Long Beach, CA 90806
(562) 619-1504
OBJECTIVES: To secure the position with a company where I can utilize my knowledge skills and
experience to increase productivity and also be provided with the opportunity for advancement.
SKILLS: Excellent verbal communication, upbeat and pleasant phone voice, the ability to handle high
stress environments, good organizational skills, knowledge of Excel, Word and Outlook, Punctual,
Reliable, Trustworthy, Type 75 wpm, Bilingual-Thai, Multi-tasking, and a quick learner.
WORK HISTORY:
DebtCare Center (July 2014- Present)
Sales/Processor
Duties include: operate telephone to connect, hold, transfer and disconnect telephone calls, provide
information to assist clients or refer them to the appropriate contacts. Operate various standard office
machines such as personal computer, various software, fax, calculator, phone, photocopy machine, and
shredding machine. Prepare and maintain the records by entering information on received calls or
outbound calls. Where necessary, communicate verbally between employees regarding client’s
information. Make outbound calls to clients and inputting data base into software.
HealthCare Partners (November 2011-June 2014)
Switchboard Operator/Float/Front Office Medical Receptionist:
Duties include: operate telephone switchboards and consoles to connect, hold, transfer and disconnect
telephone calls, provide information to assist clients or refer them to appropriate contacts, either in the
organization or elsewhere, operate various standard office machines such as personal computer, various
software, fax, calculator, phone, photocopy machine, and shredding machine, prepare and maintain the
records by entering information on received calls, where necessary, communicate verbally between
suppliers, customers, visitors, enquirers and relevant staff, greeting patients with a smile and positive
attitude, collecting co-payments for visit types, check in/check out/reschedule/cancel appointments upon
patient’s arrivals or by phone, offer water or magazines to patients to make them feel comfortable during
their office visits. Organize patient’s charts for providers and medical assistance, clean and organize
lobby area, operate various softwares such as, words, outlook, excel, cisco, and IDX. Contacting
insurance companies for copayment amounts, verifying insurance information, and verifying ICD9
codes.

2. Hooters of Long Beach (April 2010- November 2011)
Server
Duties include: serving food and drinks and accommodating every need of customers in a very friendly
and courteous manner. Greet customers as they enter or leave the restaurant, answer questions, provide
helpful suggestions to customers with regards to food, drinks, and overall customer service. Efficiently
relay all food orders to the kitchen and or service bar through the POS terminal. Deliver food and drinks
to table. Present customers the check and accept payment, make correct change or complete the
appropriate change card system.
Panda Express (September 2008- January 2009)
Cashier/Server
Duties include: use cash register or computer enter in the type or cost of food items being purchased by
customers, total the amount of the bill and receive payment from customers, make change if needed for
cash sales, pour drinks and give out silverware, napkins or condiments to customers.
EDUCATION:
Robert A. Millikan High School, Diploma, 2007
Long Beach Community College, 2007-2010 Major: Business
Courses taken: Typing, Ms word, Data Entry, Math, English,
REFERENCES AVAILABLE UPON REQUEST