How can you enable older users to fully benefit from the latest technological innovations in order to improve the management of their daily lives and stay physically, mentally and socially active? The Vizier project aims to close the digital gap using a signature user interface.
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Digital empowerment of older users (by Lene Schroyen)
1. 2.3 Digital empowerment of older users 1
CONFIDENTIAL Template Innovation Day 2018CONFIDENTIAL
DIGITAL EMPOWERMENT OF
OLDER USERS
Lene Schroyen
Project Manager
lene.schroyen@verhaert.com
TRACK 2 - DIGITAL TECHNOLOGIES FOR A BETTER WORLD
2. 2.3 Digital empowerment of older users 2
CONFIDENTIAL
1
2
3
4
5
CONTENT
The aging population
Living independently
Digital and real world integrate
Digital empowerment today
Project Vizier
4. 2.3 Digital empowerment of older users 4
CONFIDENTIAL
LIVING INDEPENDENTLTY
Aging at home – what does it mean?
5. 2.3 Digital empowerment of older users 5
CONFIDENTIAL
• To keep important old connections (be involved, contribute)
• Because they long for familiar streets and faces
• To remain independent
• Because a nursing home is unavailable or not affordable
WHY PEOPLE WANT TO AGE AT HOME
6. 2.3 Digital empowerment of older users 6
CONFIDENTIAL
• People’s future care needs are hard to predict
• Help at home is a challenge to organize
• Studies show that for some, home alone is mostly just alone
THE REALITY OF AGING AT HOME
7. 2.3 Digital empowerment of older users 7
CONFIDENTIAL
1. Physical environment
• Allowing the users to get around both indoors and outdoors
• Accommodate their limitations and be affordable
• Solve transportation
2. Social aspects
• Living in a community
• Socializing, attending events
• Having opportunities to work if they wish
• Have ways to communicate with others
• Have ways to get information
• Healthcare facilities nearby
PROBLEMS-TO-BE-SOLVED WHEN AGING AT HOME
Source – 2017 Deseret News article
8. 2.3 Digital empowerment of older users 8
CONFIDENTIAL
TECHNOLOGY AS A PART OF THE SOLUTION
The assistive potential of available technology
Access
Communication
EntertainmentHealth
Memory &
cognition
9. 2.3 Digital empowerment of older users 9
CONFIDENTIAL
Why are older adults not using technology?
Why does the tablet end up in the drawer?
THE DIGITAL DIVIDE
10. 2.3 Digital empowerment of older users 10
CONFIDENTIAL
Innovations are often too complex.
BARRIER
“I’ve seen elderly users
write paper notes on
how to use note-taking
software.”
11. 2.3 Digital empowerment of older users 11
CONFIDENTIAL
The technology is hard-to-imagine and a lot of elderly
don’t feel the need of technology in their homes.
BARRIER
“At the age of 70, I’m enthusiastic about
travel and about reading long history
books. But about replacing my traditional
home thermostat with a WiFi model like
Nest – I’m unenthusiastic.”
12. 2.3 Digital empowerment of older users 12
CONFIDENTIAL
Products ‘for elderly’ are not desirable.
BARRIER
13. 2.3 Digital empowerment of older users 13
CONFIDENTIAL
Needing to learn to work with
a new interface for each application.
BARRIER
19. 2.3 Digital empowerment of older users 19
CONFIDENTIAL
FUTURE EXPERIENCE FOR OLDER USERS
REMOTE CONTACT
Messages
Video calls
Social media
VIRTUAL CONTACT SENSORS DEVICES< AI
20. 2.3 Digital empowerment of older users 20
CONFIDENTIAL
DIGITAL EMPOWERMENT TODAY
VIZIER
Stay active - mentally, socially and physically
Get daily life organized
21. 2.3 Digital empowerment of older users 21
CONFIDENTIAL
1. Desirability first
VIZIER - DIGITALIZATION APPROACH
“Create a fun-to-have system, to
get users in. The extras become
the core.”
22. 2.3 Digital empowerment of older users 22
CONFIDENTIAL
1. Desirability first
2. A familiar user interface
DIGITALIZATION APPROACH
“Filter the information according
to the user preferences and show
it through one simple interface.”
23. 2.3 Digital empowerment of older users 23
CONFIDENTIAL
1. Desirability first
2. A familiar user interface
3. Open and extendable
DIGITALIZATION APPROACH
“The Vizier system is meant to plug
in on any other (open) system,
allowing the user to customize his
version of the system.”
24. 2.3 Digital empowerment of older users 24
CONFIDENTIAL
PROJECT VIZIER
First steps to digital empowerment
25. 2.3 Digital empowerment of older users 25
CONFIDENTIAL
THE VIZIER CONCEPT
GRAPHICAL SPEECH
FRIENDLY
INTERFACE
SMART
PLATFORM
ONLINE
SERVICES
SENSORS
& DEVICES
AVAILABLE
SOLUTIONS
26. 2.3 Digital empowerment of older users 26
CONFIDENTIAL
The companion and the tablet work together
VIZIER’S FRIENDLY INTERFACE
27. 2.3 Digital empowerment of older users 27
CONFIDENTIAL
Bring UI guidelines to life
VIZIER’S FRIENDLY INTERFACE
Textual clarification It has been noticed that older adults often interpret icons in another way which may be
confusing
Manipulate screen Older adult users can find it difficult to use multiple fingers across the screen. Actions
like zoom in and out, scrolling with two fingers, rotation and dragging gestures. Multi-
touch gestures should have button-based alternatives6.
Sort linear sequences
of tasks
Organize information into a small number of "chunks“. Minimize the interferences on the
screen and make them very straightforward and short, so as not to overload the older
adult’s mental space and working memory abilities.
Use ‘real-world’
metaphors
e.g. desktop metaphor, folder metaphor, trash can metaphor
User-centered wording e.g. "there was a problem in copying a file to your disk" rather than "execution error 159"
Feedback Articulatory (system beeps, mouse click, key clicks etc.), semantic (e.g. highlighting an
item being chosen from a list), status indicators (e.g. the copy bar when copying files, an
hour glass icon when a process is being executed etc.).
Some examples from UI guidelines
34. 2.3 Digital empowerment of older users 34
CONFIDENTIAL
REMEMBER …
… we ain’t seen nothing yet
35. 2.3 Digital empowerment of older users 35
CONFIDENTIAL
REMEMBER …
… it’s a must to co-create
… and to apply user-centered design
36. 2.3 Digital empowerment of older users 36
CONFIDENTIAL
One group, five brands
Our services are marketed through 5 brands each
addressing specific missions in product development.
INTEGRATED PRODUCT DEVELOPMENT
ON-SITE
PRODUCT
DEVELOPMENT
DIGITAL
PRODUCTS
DEVELOPMENT
OPTICAL
PRODUCTS
DEVELOPMENT
VENTURING