1. Digital Marketing for
Your Startup
Vanessa Theoharis '10
Director of Digital Marketing at OHO Interactive
2. About Me
Vanessa Theoharis
Undergraduate Class of 2010 – 10 YEAR
REUNION this year!
Involved in Women’s Leadership Program,
Babson Players, Peer Mentors, Admissions
Assistants, Steering and Senior Week
Committees, some other stuff too.
Worked at Babson in College Marketing for 8
years.
Works at a digital marketing agency focused in
higher education and healthcare.
Live in Waltham, MA.
Travel addict with a maxed-out DVR.
3. About What I Do
Director of Digital Marketing at
OHO Interactive
Consult with organizations primarily in higher
education and healthcare on their digital
strategies.
Evaluate consumer decision journeys (or ‘the
funnel’), refine touch points, and smooth
friction points.
Inform how digital channels can support their
business/marketing goals.
Help them raise awareness of their
programs/business, and drive new interested
leads/customers.
Talk a lot.
5. Your Marketing Crush
As a consumer, evaluate what compels YOU.
Can be advertising, content, design, etc.
You have to have bought this product or this service.
10. The Customer Journey: More like this...
Reviews
Organic
Social Media
Paid “Non-
Branded”
Campaigns
Content
Marketing
Direct
Marketing
“Brand” Paid
Search
Retargeting
Content
Marketing
Personalization
20. Your Customers
Who is your audience? Describe your ideal customer.
1. How do they get information?
2. What motivates them?
3. Who influences them?
4. How do they connect with
others?
5. How do they buy necessities?
6. How do they buy luxuries?
Demographics
Attitudes
Consumer
Traits
Behaviors
22. What do you
NEED?
1) A website.
2) An organic search strategy.
3) One brand presence.
4) A CRM.
5) An email platform.
And that’s it, for now.
Must-haves for any new
business.
23. Must-haves for any new
business.
1) A website.
● The core of your entire
marketing mix. Where
customers do business with
you.
● Consider:
○ Mobile
○ Effective CTAs
2) An organic search strategy.
● Google is now customers’ gateway
to the world of commerce. Be
found.
● Consider:
○ Business Profile/Location
○ Content
○ Product
○ Social
24. Must-haves for any new
business.
3) One brand presence.
● Pick one presence for brand content to own, do well in, is where your
customers are, and that will reach them.
● Consider:
○ Social
○ Video
○ Blog
○ Content Partnerships/Sponsorships
○ Influencers
25. Must-haves for any new
business.
4) A CRM.
● Start collecting customer
information early and not just
often, but all the time.
● To start:
○ Name
○ Email
○ Location
5) An email platform.
● Nurture, nurture, nurture.
● Consider:
○ Frequency
○ Content
○ CTAs
○ Personalizing