Digitalization is one of the most significant challenges facing companies today. The shift to digital affects the structure and process of the company, it means companies have to redesign their organization, but this shift requires more than digital investment.
Leaders are important people in the company to adapt and develop. In a digital environment, leaders can’t simply "manage" jobs. They must be digital technology literate, embrace digital mindsets and attitudes, engage their workforce and inspire their team to move forward in the process of digital transformation with real business impact.
What are the characteristics of the brains of digital leaders and how to build someone into a digital leader?
Can we ensure that the next generation of companies is agile enough to take advantage of opportunities in the digital world?
Empowering Local Government Frontline Services - Mo Baines.pdf
VANAYA DIGITAL TALK #7 - THE RISE AND FALL OF DIGITAL TRANSFORMATION A lesson learn from the Telco industry in Indonesia
1. THE RISE & FALL OF
DIGITAL TRANSFORMATION
September 6th 2018
@GoWork, Chubb Square, 9th Floor
M.H. Thamrin, Central Jakarta
Digital Talk Episode #7
Vanaya Digital proudly present:
2. Our Today’s Resourceful Speakers
Priyantono Rudito
Advisor
Ministry of Tourism Republic of Indonesia
(Former Director of HCM Telkomsel)
Alexander Rusli
Founder
Digi Asia Bios
(Former CEO Indosat Ooredoo)
Hasnul Suhaimi
Chairman of BOC
PT. POS Indonesia
(Former CEO XL)
Lyra Puspa
Master Coach
President
Vanaya Coaching International
24. Priyantono Rudito, Ph.D
Tenaga Ahli Menteri Pariwisata Republik Indonesia
The Rise & Fall of
Digital Transformation
A Lesson Learn from Indonesian Telco Industry
Jakarta, 06 September 2018
25. Global and Teaching Experience
• Lecturer on GLEMBA Dhoha, Qatar
• Senior Lecturer at SBM ITB & Telkom University
• Visiting Lecturer at Monash University Australia
• Collaborative Research Group with Professor Adela Mc.
Murray, and Dr. Christopher White
• Microeconomics of Competitiveness, Harvard & UI (2003)
• Ivey Leadership Program, University of Western Ontario
(2006)
• Work Experience at Telstra Australia Corporate Marketing,
Melbourne Australia, 1997
• Twinning Program, Lucent Technologies, Bell Lab
Innovations, New Jersey, USA, 1997
• Leading Digital Business Transformation, IMD,
Switszerland, 2016
Education
S3 : PhD - Australia, 2011
S2 : Master of Business in Marketing, Australia, 1997
S1 : Bachelor of Industrial Engineering, ITB, 1991
Professional Experience
Director of HCM PT Telkom (2012 – 2014)
Chairman of Telkom Australia (2013 – 2014)
Commisioner of Telkomsel (2012 - 2014)
Director of HCM Telkomsel (2015 – 2017)
Ir. Priyantono Rudito, M.Bus., Ph.D
Advisor to the Minister of Tourism, Republic of Indonesia
Books
1. Leveraging Global Talent: 5 Acceleration
Strategies in Developing world Class Talents
2. Digital Mastery: Membangun
Kepemimpinan Digital Untuk Memenangkan
26. PENGHARGAAN
• Satya Lencana Wirakarya, Presiden Republik Indonesia,
2013
• Asia HRD Award, Dubai 2015
• 100 Most Influential Global HR Professional, Mumbai 2016
• The winner of Asia Best Employer Brand Awards,
Singapore 2016
Ir. Priyantono Rudito, M.Bus., Ph.D
Advisor to the Minister of Tourism, Republic of Indonesia
28. Disruption is driven by
Intersectional innovation
Source : The Medici Effect; What Elephants and Epidemics Can Teach Us About Innovation, Frans Johansson, 2004.
Field B Field A
Innovation
possibilities
(Total Field A
combinations * Total
Field B combinations
Innovation possibilities –
Field A
(Var 1 * Var 2 * Var 3 …)
Directional
Innovation New Intersection
Innovation
29. Start-ups
incumbents
For many, disruption will come from incumbents inside their
industry, but those also see major threats from start-ups
Survey question : Who is most likely to disrupt your industry?Inside job vs Break-in
Source : global center for digital businesstransformation, 2015
31. Source : AndyNorohna, Michael Wade, James Macaulay, Jeff Loucks, Digital Vortex: How Today's Market Leaders Can Beat
Disruptive Competitors at Their Own Game, 2016.
The Digital Vortex
#12
Pharmaceuticals
#7
Hospitality &
travel
#8
CPG/
Manufacturing
#9
Healthcare
#10
utilities
#11
Oil & Gas
#1
Technology
#2
Media &
Entertainment
#3
Retail
#4
Financial
Services
#5
Telecommunications
#6
Education
is accelerated
34. Sustaining versus Disruptive Innovation
through Technology
Product
Performance
Time
Customer Satisfaction
Performance
demanded at the
low end of the
market or in a new
emerging segment
SUSTAINING
TECHNOLOGY
The successive
incremental
improvements of
performance that
market incumbents
incorporate into their
existing product
A new technological
innovation, product
or service that
eventually overturns
the existing dominant
technology or
product in the
market
Source: Christensen
DISRUPTIVE
TECHNOLOGY
37. Going from BEST to NEXT PRACTICES
Source: Vulling and Heleven,NIH
Self-Disruption (Hack the BAU)
38. The 1st
curve
The 2nd
curve
A
B
Start up
Growth
Maturity
Decline
Survival
RENEWAL
1 2
Explore and
experiment
Scale and
replicate
Protect and
perpetuate
1
▪ The right time to change.
▪ More challenge in dealing
with resistance to change
▪ Start to realizing the
urgency to change
▪ Too late already
2
LEADERSHIP CHALLENGE
The key is to pick the weak signal of
change in the market, and lead
organisational before a crisis hit
Source : Dr. Jeffrey Kuhn, Growthleaders, 2015
SUSTAINABLE
GROWTH
40. 70/20/10 : to ensure that the crazy ideas got
some support too (investment)
70%
20%
10%
of resources
dedicated to
the core
business
on emerging, and
on new skills
GO BEYOND PERFORMANCE:
SELF RENEWABLE DNA DEVELOPMENT
41. " You have to be run by
ideas, not hierarchy"
Ideas, Not Hierarchy
47. Unlocking their best potential from within
Entertain personal value with corporate values
48. And also touch them from within to unlocking their best
potential
Spirituality @work : from money to meaning
Unlock best potential
Workingbeyond
KPI
Sustainability and
transformational
TRUE
HAPPINESS
• PURPOSE
• VALUES
• MEANING
51. From discrete network
elements to an
autonomously
managed, virtualized
communications and
cloud infrastructure
From reactive
product-specific
security to uniformly
orchestrated security
From limited data
exploitation to a
uniformly
orchestrated data-
centric enterprise
From closed
management
systems to an open
API platform
architecture
From a limited
portfolio of
traditional services,
to a diverse
portfolio of digital
services
From managing a
limited set of
suppliers, to
existing in a vibrant
ecosystem of
partners
From a limited set
of Business Models,
to utilizing multiple
business models in
core and adjacent
markets
From a traditional
Telco organisation
and culture, to a
digital organisation
and culture
From focusing on
traditional
channels, to
adopting multiple
channels to market
From one dimensional
management of
customer
relationships, to 360o
omni-channel
management of the
customer experience
Journey 1 Journey 2 Journey 3 Journey 4 Journey 5
Journey 6 Journey 7 Journey 8 Journey 9 Journey 10
The 10 Journeys of
the digital telco
Source : transformingthe telco, Martin J. Creaner, 2018
59. What is a truly Digital Product / Industry?
How will the industry structure look like?
59
Telcos
FMCG
VAS
BANK
WhatsApp
Facebook
Twitter
WeChat
Google
SnapChat
Socmed?
Insuretech?
Fintech?
61. VALUES ARE
SHIFTING
Professional vs
entrepreneur
Don’t like set working
hours
Not about control,
about value creation
Gadget-minded, less
human contact
Not liking long
commitments
Sharing is OK vs own
Want everything
instantly
Digital Culture
62. Social Media Manager
Data Scientist
Content Marketer
Mobile App Developer
Employment Brand Manager
Cloud Architect
SEO Analyst
Content Moderator
Virtual Assistant
Anything to do with Artificial Intelligence
Virtual Office
Work from everywhere
Result-based compensation
Focus on profit at individual level
Start cutting ties with your bad clients
Share profit with your team
New Corporate Realities
Changes in Company Triggered by industry
New things in Company: Jobs that didn’t exist 15 years ago:
63. Corporate
Corporate vs Startup Behaviour
63
• Constant pivot
• Substance vs structure?
• What targets?
• Privacy of data?
• Sharing of everything
• Does one need control?
• What KPIs?
Digital Startup?
• Governance?
• Defined targets
• Traditional business paradigms
• Substance vs structure
• Data is private
• Control
• Cascaded KPIs
64. Whats in the mind of startup founders?
64
Disruptions
Product on
demand
Own nothing, use
everything
Direct, no
intermediary
Life is centered
around smart
devices
Seamless access
payment
Machines are
smart
Share mine
share yours
65. What Digital World has Triggered
Die (slowly or fast) Change & take a chance
Being late on adapting with the
market changes
All being disrupted and finding
new equilibrium
Our Ecosystem is Totally Changing
67. “The Rise & Fall of Digital Transformation”
Lesson Learned from XL 2011 -2015
Hasnul Suhaimi
68. Hasnul Suhaimi
ICF Associate Certified Coach (ACC)
1992 S 2, MBA, Hawaii - USA
1981 S 1, Elektro ITB
Telecom Asia CEO of The Year 2011
CEO of The Year, Frost & Sullivan Asia Pasific ICT
Awards, 2011
Top 20 Most Admired CEO (Warta Ekonomi), 2013
Best CEO of The Year (Selular Award) 2011, 2012, 2013
Education
Professional
Experience
(33 years)
Awards (33)
2012 - Now Lecturer MMUI
2015 – Now Lecturer IPMI
2015 – Now Advisor, Mandiri University GB
2016 - Now Advisor, Bukalapak.com
2016 – Now Chairman of BOC, PT POS
2016 - Now Executive and Business Coach
2006 –2015 CEO , XL
2002 – 2006 CMO-CEO, Indosat
2001 – 2002 CEO, IM3
1998 – 2000 CMO, Telkomsel
69. know the way (vision)
show the way (strategy)
Leaders are people
John C. Maxwell
who...
lead the way (execution)
72. Digital Bisnis di Indonesia
Owns NO Vehicles,
Restaurant,
Therapist,
Hairstylist,
Makeup Artist, etc
Owns NO Inventory
Owns NO
Infrastructure
Owns NO
Vehicles, Hotels,
and Guest House
73. Peluang dan tantangan Bisnis Digital
(China Case)
46 juta lapangan kerja baru akan tercipta sampai
dengan th. 2025 Namun 31 juta lapangan kerja saat
ini terancam kalau tidak bisa adaptasi.
Dimulai dengan toko buku, pakaian, elektronik,
travel agent, kantor cabang Bank, dst
http://www.bloomberg.com/news/articles/2015-02-03
74. Old Versus Digital Disruption
1. Memulai
bisnis baru
butuh dana
besar.
2. Dana sulit
dicari
Jarang
bisnis baru
1. Bisnis
baru lebih
murah dgn
teknologi
2. Dana
banyak
Bisnis baru
lebih mudah
78. 1. Dibutuhkan partisipasi semua pihak mulai pemegang
saham, manajemen dan seluruh karyawan
2. Harus membuka diri untuk horizon baru dan mau
keluar dari zona nyaman
3. Dirut dan Direktur SDM berperan penting dalam
membentuk kultur Digital
4. Keputusan dan support datang dari Direksi namun
perlu dilengkapi dengan inisiatif bottom up dan ide
baru dari karyawan
5. Perlu mendengar dari pelanggan dan karyawan
Millenials
Best Practice perusahaan Go Digital
91. The Way Forward
Sanggupkah perusahaan telekomunikasi menjadi
pemain digital besar?
Belum tentu, tapi telekomunikasi dibutuhkan agar
industry Digital jadi besar
92. Peluang dan tantangan Bisnis Digital
Di Indonesia
Walaupun tidak secepat di China diperkirakan bisnis
digital akan marak di Indonesia.
Dengan pertumbuhan sarana telekomunikasi
terutama 4G dan ke depannya 5G maka peluang
bisnis digital akan semakin cepat
Pertanyaannya akankah pembangunan high speed
data sampai ke seluruh pelosok Indonesia?
94. Kesimpulan:
1. Era Digital memberi dampak positif dalam
menciptakan peluang dan lapangan kerja baru
2. Dampak negatif terhadap bisnis tradisional perlu
diantisipasi sesuai bidang dan skala bisnisnya
3. Perusahaan perlu mempersiapkan dan transformasi
“people, business model dan technology”
terutama “digital mindset dan culture” untuk
menghadapi digital disruption
4. Industri telekomunikasi yang sehat akan membantu
pertumbuhan bisnis digital dengan pembangunan
jaringan data sampai pelosok.