1. VALERIE BELT
C: 614.975.5348 | VALERIEBELT@YAHOO.COM
COMMUNICATIONS PROFESSIONAL
Dedicated professional with a passion for communications and the customer
experience. Adept at balancing the priorities of people, products and processes.
Results-driven professional with proven success in project and event
management, Unique blend of experience in communications, marketing,
non-profits, instructional design and facilitation, in diverse settings. Skilled in
building relationships and collaboration among teams, business stakeholders,
and vendors.
Procedure Documentation
Quality and Customer Experience
Brand Experience & Execution
All Around Utility Player
Creative Problem Solving Skills
EXPERIENCE & ACHIEVEMENTS
HOT CHICKEN TAKEOVER – Columbus, OH
November 2014-November 2015
Business Coordinator – Catering & Event Coordinator, Personal Assistant to Founder, April 2014-November 2015
 Dedicated utility player, helped successfully launch and grow one of Columbus’ most popular restaurant concepts. Chosen
Best New Restaurant, Columbus Alive, 614 Magazine. Ranked #1 on Yelp, Best New Start Up from Columbus CEO magazine.
 Elevated jack-of-all-trades position. Responsibilities ranged from coordinating catering efforts to calendar management to
recipe development to cash handling and more, across the spectrum of business operations for HCT.
 Catering Coordination: Primary contact for all bulk food, catering and event venue requests. Coordinate pricing, menus,
staffing, and customer communications through completion. Focused on establishing customer relationships, referrals and
increasing revenue.
 Business Coordination: Handle all office administration, vendor relationships, purchasing, POS system maintenance, cashier
POS open and close procedures, etc.
 Customer Engagement: Primary phone receptionist, business and owner’s gatekeeper, accessible during all hours.
 Problem Resolution: Handled escalated customer issues, resolved point of sale issues, refunds and upgrades.
 Scheduling: Maintain calendars for catering, employee birthdays, and business operations. Coordinate all HR related
meetings. Special Projects: Procedure documentation, customer engagement, set up background screening, WOTC process,
drug testing, and more.
 Accounting: Daily cash handling including banking and deposits, perform and log cash and check deposits, maintain cash
amounts and banks for production days.
WASSERSTROM COMPANY – Columbus, OH
November 2013-November 2014
National Business to Business Sales and Service
 Focused business-to-business sales person with strong relationship building skills. Sold and recommended smallwares and
equipment purchases to nationwide restaurant chains. Executed new product launches for clients.
 Build relationships with high volume clients, anticipate needs and requested services.
 Launch national new product campaigns for major restaurant chains, confidentially and successfully.
 Troubleshoot/resolve issues with shipments, orders, defective items, returns, missing items, billing errors and questions.
 Identify and escalate high priority client requests to ensure orders are placed and properly fulfilled.
 Collaborate with vendors and internal teams to provide seamless service experience client.
 Ensure customers employ best practices to minimize potential problems and improve overall interactions.

2. VALERIE BELT
Continued…
VALERIE BELT COMMUNICATIONS – Columbus, OH
March 2011 – Current
B2B Communications Consultant
 Create written and electronic communications for small businesses including responses to correspondence, voicemails,
internal communications, customer communications, newsletters, annual reports and more.
 Develop marketing and communication strategies to appeal to new customers, generate additional interest and strengthen
existing customer relationships.
 Establish and administrate website and social media marketing efforts through Facebook, Twitter and LinkedIn to engage
and attract customers.
 Manage projects and vendors to ensure tasks are executed successfully, on time and within budget guidelines.
NATIONAL YOUTH ADVOCATE PROGRAM (NYAP) – Columbus, OH
MARCH 2009-MARCH 2011
National Project Manager
 Developed content for and launched organization’s website. Served as the NYAP website administrator to make website
updates and ensure content remains up to date and accurate.
 Developed content and coordinated publication of NYAP’s annual report.
 Coordinated company-wide rebranding effort for marketing and advertising. Developed and monitored compliance with
branding guidelines. Created and fulfilled marketing and advertising requests for regional offices.
 Prepared conference marketing materials for executive management team.
HUNTINGTON NATIONAL BANK, JP MORGAN CHASE
SEPTEMBER 1986 – FEBRURARY 2009
Positions Included: Marketing Manager, Collections Manager, Sales Support, Website Admin.
 Over 20 years of experience in banking, training, instructional design, marketing/communications, internal/external.
 Created and maintained websites, managed communications to nationwide vendor base, trained all levels of
employees on variety of subjects, provided sales support to mortgage division.
 Developed CBT and instructor facilitated training courses for new hires and experienced staff on standard procedures,
regulations, service skills, etc.
 Supported nationwide home lending sales staff with business-to-business marketing efforts and communications to
3000+ mortgage lenders. Extensive call center, operations center and administration experience.
EDUCATION & CERTIFICATIONS
 THE OHIO STATE UNIVERSITY – Columbus, OH - Marketing and Communications Focus (2 Years)
 GAHANNA LINCOLN HIGH SCHOOL – Gahanna, OH - Graduate
Professional and personal references are available upon request.