6. Begins text chat when
seated in silent zone
Needs to switch to
voice and screen
sharing.
Wanders around
trying to find place
to continue meeting
Finally finds a spot!
DO YOU RECOGNIZE THIS SITUATION?
7. CAUSE:
LACK OF UNDERSTANDING HOW DIGITAL
WAYS OF WORKING IMPACT PHYSICAL OFFICES
32% lower well-being
15% lower productivity
62% more sick-days
Interruptions remove 86 minutes per
day
1) James, Geoffrey. “9 Reasons That Open-Space Offices Are Insanely Stupid.” Inc.com (2018).
2) Bernstein, Ethan S. & Turban, Stephen. “The impact of the ‘open’ workspace on human collaboration”, 2018
Face-to-face interactions
decrease by 70%
9. 1 2
People’s expectations
will rise
Meeting
expectations
means increased
complexity
TWO THINGS WE ‘KNOW’ ABOUT THE FUTURE
10. 40
45
50
55
60
1975 1980 1985 1990 1995 2000 2005 2010 2015
Routine-based
work
Non routine-based
work
Source: “Is Job Polarization Holding Back the Labor Market?”, Stefania Albanesi, Victoria Gregory, Christina Patterson, and Ayşegül Şahin, 2013
ROUTINE-BASED WORK WILL DECREASE
% of jobs
11. MOBILITY CONTINUES TO TRANSFORM WORK
THE OFFICE
OFFICE
HOURS
MEETINGS,
EMAILS &
PHONE
CALLS
ANYWHERE
ANYTIME
DIGITAL
SERVICES VIA
ANY DEVICE
15. ≈
CONTROLI’m being told
what to do and
must report back
when it’s done
TRUST
I have all the right
conditions to make
decisions on my own
that are aligned with
our purpose
EMPLOYEE EMPOWERMENT WILL BE KEY
26. "The rapidly changing environment in which we
live makes effective leadership more critical than
it has ever been.
We are more in need of a vision or designation
and a compass (a set of principles or directions)
and less in need of a road map.”
Stephen R Covey