Unify, the Atos brand for communications software and services,
shared its predictions for how the digital workplace will evolve in
2018, led by advances in artificial intelligence, automation, bots
(both software and hardware) and the continued development of
the Internet of Things (IoT).
1. Unify, the Atos brand for communications software and services,
shared its predictions for how the digital workplace will evolve in
2018, led by advances in artificial intelligence, automation, bots
(both software and hardware) and the continued development of
the Internet of Things (IoT).
arrive to gauge productivity for remote
workers. Unify predicts the arrival of new
software-and-sensor-based applications that
can assess the efforts, productivity, and
compliance of those working remotely.
that assigns and distributes work, monitors,
evaluates, coaches and even follows up with
you interactively to ensure things are on
track.
WORK-AT-HOME ANALYTICS
YOUR NEXT MANAGER MAY
BE A (SOFTWARE) ROBOT
WHAT'S NEXT:
OUR PREDICTIONS
FOR 2018
as interactive capabilities improve with the
advent of smarter products and connected
devices (self-sensing, self-diagnosing, usage-
tracking, learning) within the Internet of
Things.
CUSTOMER SERVICE BOTS
GAIN TRACTION
as security, hacking, and privacy concerns
increase. We may even see a new rating
system so consumers can quickly and easily
understand the degree of invasiveness built
into IoT devices, in order to make more
informed buying decisions.
THE ONSET OF INTERNET OF
THINGS USER PARANOIA
as users become torn between which to use
and when, calling out for best practices,
protocols, and decision guidance as to when
to use web-based collaboration and when to
fall back to the tried-and-true email.
EMAIL VS. COLLABORATION
TOOLS SHOWDOWN
2. “Social, Mobile, and Cloud have been the driving
trends for the digital workplace over the last
several years, promoting greater collaboration and
more flexible ways of working,” said Paul
Cunningham, CMO of Unify. “As we move into
2018, we believe that the areas of artificial
intelligence and bots, which have begun to pick up
steam in the consumer space, will increasingly
impact businesses as well. Additionally, increased
automation and the continued momentum of IoT
will offer businesses new and innovative ways to
drive productivity, increase customer satisfaction
and improve security.”
This will be the year when finally we can talk to,
dictate to, instruct and control our technology
using natural language (that actually works
consistently) with automated sensors for imaging
and scanning for security and authentication.
and create socials to overcome the perceived
isolation of working from home or away from
the traditional office. Unify anticipates that
groups of people within urban areas will
organize via social networks and convene in
person at social-working locations or other such
venues.
DISPARATE REMOTE WORKERS
WILL UNITE
and expand to include virtual working scenarios.
For example, using social networks to distribute
shared work spaces either within domiciles or in
‘hot desking’ office environments. Or perhaps
brokering work packages or task sharing among
the growing population of skilled independent
freelancers.
SHARING ECONOMY WILL
CONTINUE TO THRIVE
VOICE AND SENSOR INTERFACES
PROLIFERATE
as the negative impact of white collar crime will
be taken more seriously and will attract grave
legal consequences in terms of prison time and
compensatory damages. The ‘hacker’ lifestyle
becomes highly socially unacceptable.
ANTI-HACKING SENTIMENT AND
LEGAL CONSEQUENCES ARE
RAMPED UP