Effective communication verbal and non-verbal by Umasree Raghunath

1. EFFECTIVE COMMUNICATION – VERBAL AND NON-VERBAL COMMUNICATION
STRATEGIES FOR SUCCESS
Presented by
UMASREE RAGHUNATH

2. Ms. Umasree Raghunath
• Umasree Raghunath is a qualified Commerce, Management and Law Graduate
working in the IT industry for last 21 years with vast experience in handling global
projects, infrastructure delivery, migrations, compliance and digital transformation
projects with experience working for Manmar Technologies, ABN AMRO, HP and
now with IBM for the last 7+ years as Global Account Portfolio Manager.
• She is also a well-established Author, Blogger, Poet and a Diversity and Inclusion
Activist, Reviewer, Dramatist and been Past President of Inner Wheel club of
Madras South and Vice-President of EWIT (Empowering Women in IT)
• Her professional passion is in continuous learning and bringing in Digital
Transformation and is also a crusader on Mindful Consumption
• She has received several awards and accolades that include Star in Focus Award
from ABN AMRO, EWIT Excellence Award, Most Valuable Player from HP, APMM
Diamond Award from Maersk, Eminence and Excellence Award 2018 from IBM and
‘Trendsetter in IT/ITES- Working Women’s Achievers Award 2019’ and several other
awards.
• She is Motivational Speaker and have been a speaker at several schools, Colleges
and Corporates on various topics including mental wellness, POSH, career
guidance, women and diversity related topics, disability rights and RTI.

6. What is communication?

7. How do we communicate?

9. Communication Factors

14. The Barriers from the sender

15. The Barriers from the Receiver

17. The Power of Pitch

18. The Truth about Tone

19. The strength of speed

21. Using Body Language Effectively

22. Expressing messages by
Body Language

27. Categories of Listeners

28. Barriers of effective listening

29. Active Listening

30. Active Listening Tips

37. Feedback approaches

39. Making first
impressions

40. Effective Introduction

41. Projecting Confidence

42. Projecting Competence

43. Projecting Credibility

44. Making a
handshake

46. Minimizing Nervousness

48. Four steps to express anger

50. Thank You