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The UX of Management
Adrian Howard (@adrianh)
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
People
Makers' Schedule

vs

Managers' Schedule
Meetings are a waste of time
Meetings are a waste of time
User Research is a waste of time?
1-1
Active Listening
Reflection
Ask for stories
Open questions
Non-leading questions
Facilitation
Going to the Gemba
Ethnographic Field Work
Job Descriptions
https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv
Hiring
Onboarding
https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png
The UX Style of
Management
Servant Leadership
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg
Thank You
Adrian Howard (@adrianh)

quietstars.com
https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg

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