UX STRAT USA 2018 presentation slides by Dr. Faith McCreary of Intel: "Framing the Future: UX at the Edge of Today"

1. FRAMINGTHEFUTURE:
UXATTHEEDGEOFTODAY
Faith McCreary

2. Internet of Things Group 2
Intel Corporation
Internet-of-Things Group
IOT Experiences Team
Hillsboro, Oregon
503-806-4615 direct
faith.a.mccreary@intel.com
Faith McCreary, Ph.D.
Principal Researcher
and Strategist

3. Internet of Things Group 3
DIGITALEXPLOSION
>50BDEVICES1
1. IDC
2. MC/EDC: The Digital Universe of
Opportunities
3. Goldman Sachs
4. IMS Research
5. Cost per Gigabyte Update
6. Gartner
>44TGIGABYTES2
212BSENSORS1

4. Internet of Things Group 4
DIGITALTRANSFORMATION

5. Forgetthings!
It’sexperiences.
EXPERIENCETRANSFORMATION

6. Source: https://upload.wikimedia.org/wikipedia/commons/8/8a/Dead_Drops_by_Aram_Bartholl_sthemessage_in_Kunstenlab_(6636685395).jpg
theedgeoftoday
Blurred Boundaries
Legacy Systems
Messy, Complexity of Real-World
Interface Diversity
Digital “Magic”
New Vulnerabilities
Speed of Innovation

7. uxATTHEEDGE
User Interface
Experience Transformation
Systems of Systems
Human + Interface
End-to-End User Experience
Product + Services

8. Internet of Things Group 8
Framingthefuture
?

9. Internet of Things Group 9
HOLISTICDESIGN
ACTORS – PURPOSE – CONNECTIONS – CONTEXT - TIME

10. Internet of Things Group 10
– PURPOSE – CONNECTIONS – CONTEXT - TIME
3-5Years?
ACTORS
TODAY?
What now
Feelings
Opportunities
1-2Years?
What
Future
Best
Worst
Plausible
Best
“Future”
Thing
What Plans
Aspirations
Adaptability

11. Internet of Things Group 11
COLLABORATIVE+PARTICIPATORY
INHABITANTS
STAKEHOLDERS
TECHNOLOGISTS
PARTNERS

12. Internet of Things Group 12
INHABITANTS – TECHNOLOGISTS - STAKEHOLDERS - PARTNERS

13. Internet of Things Group 13
Accessible
MAKING TECHNOLOGY-ENABLED POSSIBILITIES ACCESSIBLE

14. Imagine that you could give a 'brain' to part of your [home, building, workplace] (like a door, or
wall or faucet or floor), or an object in the space (like a cereal bowl or chair or tool). What would
you give a brain to? What would the item be able to do for you or with you that it can't do now?
How would it change your life? What concerns (if any) do you have about this item having a brain?

15. What will living in your home be like if it had
the ability to SEE? Imagine you could
selectively TURN OFF your home's ability to
see. Tell us about situations when you would
turn it off.

16. Suppose your factory WAS
that annoying kid who
repeated everything.
What activity would you be
nervous about it repeating?
turn it off.

17. Internet of Things Group 17
NORTHSTARS
MEGA-TRENDS SHAPING MULTIPLE EXPERIENCES

18. Internet of Things Group 18
S a v i n g
“…would alert the wearer when PPE
isn't being worn/used properly. It
would also alert when it's time to
replace itself.."
I n c r e a s i n g
"… would make working in confined
spaces with hazardous gas a lot less
scary if you could monitor how it was
changing.”

19. HIGHMEDIUMLOW INTELLIGENT FUTURE
UNDERSTANDING THE CO-EVOLUTION OF TECHNOLOGY AND PEOPLE
DIGITALINTENSITY

20. HIGHMEDIUMLOW
THE EVOLUTION OF DIGITAL INTENSITY
INTELLIGENT FUTURE
“Technology
isn't the
worker here
… operator
has to do
majority of
the work.”
“… ends with
the robot
checking
every part.”
“I would take human
element out of it
however I can't because
you have to do
research to discover
<root cause>. It's why
you can't automate …
“For a worker like me,
everything would be
easier. <Technology>
will save time, energy,
and mind power.”

21. EVOLVING EXPERIENCE ARTIFACTS
FUTURETODAY
Role
Tagline

22. Internet of Things Group 22
Framingthefuture
Holistic Design
Collaborative + Participatory
Accessible
North Stars
Digital Intensity

23. Internet of Things Group 23
THINKOUTSIDEYOURBOX

24. Faith.A.Mccreary@intel.com