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YaroslavKarulin
Communication
...so many ways to fail!
YaroslavKarulin
Product managers are much more likely to share “war stories” than
“best practices”, and are more likely to talk about the mistakes they’ve
made than the meteorix successes they’ve achieved.
– Matt Lemay, “Product Management in Practice”
YaroslavKarulin
The Role of Product Management
Technical BusinessProduct Management
YaroslavKarulin
The Role of Product Management
Development
Design
Architecture
Project
Management
Sales
Marketing
Account
Management
YaroslavKarulin
Key Stakeholders
Jenny
YaroslavKarulin
Talk to Stakeholders
YaroslavKarulin
1. Keep Your Management Updated
YaroslavKarulin
1. Keep Your Management Updated
YaroslavKarulin
1. Keep Your Management Updated
YaroslavKarulin
2. Ask “Why?” from Your Customer
YaroslavKarulin
2. Ask “Why?” from Your Customer
YaroslavKarulin
3. Talk to Your End User
YaroslavKarulin
3. Talk to Your End User
YaroslavKarulin
Additional Tips
YaroslavKarulin
Matrix Organization May Help
Development Design QA Product
Management
Product #1
Product #2
Product #3
YaroslavKarulin
RACI Framework Helps
● Responsible
● Accountable
● Consulted
● Informed
YaroslavKarulin
Fine Balancing Act
There is never too much of
information, but...
● Should you protect your team
from org chaos?
● How not to block your team by
setting too many meetings?
● Where to limit the circle of
invited to meetings?
● Are there good alternatives to
face-to-face communication?
YaroslavKarulin
Thank you!
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UXDX Helsinki - Strategy Definition and Implementation for Successful Product Launch, by Yaroslav Karulin, May 7th 2018