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Plan for Failure to Ensure Success
UXDX Community Product Strategy Series
08 November 22
Nathan Henry (he/him)
Head of Product Management
Postlight
The opportunity space
“Just because you made a good
plan, doesn’t mean that’s what’s
gonna happen.” —Taylor Swift
Plan to Fail
It’s not defeatist or negative.
It’s realism.
6
Question…?
How does crisis management scale to software?
■ Outcomes over outputs
■ Changes to user behaviors
■ Evolution of customer needs
7
Project Thinking versus Product Thinking
● What does success look like?
● What is our MVP?
● What is the definition of done?
● What is a successful launch?
● What does failure look like?
● What is our MFP (most failed product)?
● When is done enough good enough?
● What stops us from launching?
How to Plan to Plan for Failure
9
■ It’s not a negative mindset
■ Embrace the discomfort
■ Be reasonable
■ Rely – don’t die – on data
■ Iterate often
■ Think obstacles not opportunity
■ Turn “How might we…” into “What if this…”
✨ Client and customer confidence
Thank you.
Plan for failure.pdf

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Plan for failure.pdf

  • 1. Plan for Failure to Ensure Success UXDX Community Product Strategy Series 08 November 22 Nathan Henry (he/him) Head of Product Management Postlight
  • 3. “Just because you made a good plan, doesn’t mean that’s what’s gonna happen.” —Taylor Swift
  • 4. Plan to Fail It’s not defeatist or negative. It’s realism.
  • 5.
  • 6. 6 Question…? How does crisis management scale to software? ■ Outcomes over outputs ■ Changes to user behaviors ■ Evolution of customer needs
  • 7. 7
  • 8. Project Thinking versus Product Thinking ● What does success look like? ● What is our MVP? ● What is the definition of done? ● What is a successful launch? ● What does failure look like? ● What is our MFP (most failed product)? ● When is done enough good enough? ● What stops us from launching?
  • 9. How to Plan to Plan for Failure 9 ■ It’s not a negative mindset ■ Embrace the discomfort ■ Be reasonable ■ Rely – don’t die – on data ■ Iterate often ■ Think obstacles not opportunity ■ Turn “How might we…” into “What if this…”
  • 10. ✨ Client and customer confidence