Creating seamless experiences can have its challenges, particularly for the team in Geopagos where the experience goes beyond their digital products to physical devices. In this talk, Juan will talk through his learnings on designing holistic experiences for the different products of Geopagos.

1. From Digital to
Physical Products

2. Juan Pablo
Vildosola
Head of product
@ GeoPagos

3. Better
Professional
Team Work
Holistic
Approach

4. UNDERSERVED CASH

5. Mobile Point of Sale

6. 2 users and 2 devices
MERCHANT CUSTOMER

7. Knowing
the device

8. Multiple interactions

9. UX/UI Digital interfaces

10. READ THE CARD
TURN ON
CONNECT

11. Holistic Approach
PERSON DEVICES
��🏻
MOMENT PSYCHOLOGY
ENVIRONMENT

12. Hardware Interactions
Card SLOTS
LCD SCREEN
Physical keyboard
Lights
Sound
USB
TAP SURFACE

13. - First Time
- Security
- Psycology

14. Out of Context

15. Mistery shopper
Act as customer
Keep watching
Ask some questions

16. Context inquiry
● Watch and Learn
● Documenting
● Ask questions

17. CONTEXT
In the right place

18. ● Frequency of Usage
● Who inserts the card ?
● Ergonomics and
handling

19. Flying high above users World
And Deep Dive

20. DESIGN APP DEVS
HARDWARE
DEVS
UX As a Team

21. CONNECTING

22. UPDATING

23. UX ENGINEERS
SPECS ADJUSTMENTS
IMPLEMENT CONSTRAINTS

24. Company Grow
Task Oriented
Less Connected
Silo Effect

25. Closing the GAP
Product Owner

26. Colaboration
Detailed
Documentation
UI handoff
Visual Boards
Writen Task
Flows / UX
MORE
LESS
��🏻
✋🏻

27. Great Allies
Early involvement
Great input
QA tester

28. Tap to Phone case: No reader

29. SWEET
SPOT

30. Team Relationship
Past Experience

31. GET INVOLVED

32. Summary
Better Designer
Team WORK
Holistic Approach

33. Thank you!
Presentation Disclaimer
The content of this presentation is strictly confidential. All rights to the materials featured in this presentation are owned by GeoPagos and are protected by
copyright laws and other applicable laws. Images depicted in this presentation are either property of GeoPagos or of the brands depicted or otherwise in the
public domain. You may not copy, reproduce, post, broadcast, transmit, make available to others, or otherwise use the content of this presentation or the
presentation itself in any way. You also agree not to adapt, alter or create a derivative work from any of the content of this presentation.
Any violation of this disclaimer may result in legal procedures.
GeoPagos Copyright © 2021. All rights reserved