1. © 2008 USA Voice & Data.
All Rights Reserved.
Your Trusted Telecom Advisor
USA Voice & Data’s Review of the “Top 6 Telecom Industry Trends”
© USA Voice & Data.
All Rights Reserved.
Presented by Sam Sansome, Principal, USA Voice & Data LLC
ssansome@usavoicedata.com or 312-604-3069
www.usavoicedata.com

2. Contents
• Top 6 Telecom Industry Trends
• Driven by modern consumer expectations
• More Bandwidth, More Bandwidth!!
• Reliability and Redundancy
• Cloud Services
• Telecom as Profit Center with CRM Integration
• Unified Communications
• What Sort Of Results Can You Expect From Implementing These
Top 6 Telecom Industry Trends?
• Prime Opportunities For Implementing These Top 6 Telecom
Industry Trends
• About USA Voice & Data
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3. Driven by modern consumer expectations
• More features please
• Make them simple to use (using a simple browser interface)
• Make it quick
• Make it work on any device
• Let me choose my preferred device (Bring Your Own Device – BYOD)
• Let me choose where I want to work
• Make it available anywhere I can get an internet connection - Mobility
• Make my information secure and transferrable
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4. More Bandwidth, More Bandwidth!!
• Why should I have to deal with less bandwidth at work than at home?
• Everything is moving online so more bandwidth equals more productivity
• Carriers are regularly introducing new technology and products to respond to
high bandwidth needs at a more affordable price point including:
• Business Cable
• DDSL
• VDSL
• Ethernet Over Copper
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5. • Outages are no longer acceptable, businesses have a better
understanding of the impact on their bottom line
• A missed call equals a lost customer, it is too easy to find a competitor
online
• As more transactions get completed online reliability becomes
increasingly important
• Backup circuits are inexpensive and more the rule than the exception
• Has driven a mass migration from premise based solutions to cloud
based solutions, with extra levels of redundancy built in
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Reliability and Redundancy

6. • I don’t want to have to keep buying new equipment
• I don’t want to have to manage a phone system any more
• I want one throat to choke (not an equipment provider and a service
provider)
• I want a Future Proof solution where I don’t have to pay for or manage
regular feature upgrades and user licenses
• Can you package other cloud services with my telecom services? (For
example, cloud file store and backup, hosted exchange, servers etc)
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Fully Managed Cloud Services

7. • Allows screen pops directly to your CRM system and the caller’s client
or vendor record reducing interaction time, improving customer service,
and recording interactions within CRM records to allow tracking and
provide actionable reporting
• Allows click to dial from leading CRM’s and any web-browser
• Outlook
• Salesforce
• Netsuite
• SageCRM
• Bullhorn
• Etc…
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Telecom as a Profit Center with CRM Integration

8. • Service and Support
• Provide inbound screen pops (derived from the caller ID of the caller) to show relevant
customer information
• Information to show: Customer data, recent tickets, cases, orders etc
• Telemarketing
• Allow staff to rapidly click-to-dial on leads directly from the CRM
• Staff can tag calls with customized wrap up codes
• Notes, and a record of the call, are automatically added to the CRM after the call
• Create follow up tasks directly from the phone call
• Marketing
• Tie marketing phone numbers to campaigns
• Present staff with screen pop with what campaign was dialed
• Calculate ROI for campaigns
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Telecom as a Profit Center with CRM Integration

9. • Sales
• Sales staff can make more outbound calls by using click-to-dial from leads and opportunities
• Takes notes while on a sales call and have the notes automatically tied to the lead or
opportunity
• Create follow up tasks directly from the phone call
• Accounting
• Accounts receivable staff can make more collection calls via click-to-dial
• Automatically log that a call was placed as a permanent record of the call
• Management
• Collect detailed phone based metrics to calculate customer profitably, leading indicators, and
use for staff planning
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Telecom as a Profit Center with CRM Integration

10. • Presence
• Integrated IM
• Integrated SMS Text
• Integrated email
• Integrated file transfer
• Integrated audio/web/video conferencing
• Integrated desk share
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Unified Communications

11. Presence – a massive productivity enhancer
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12. UCC – Integrated XXXXX
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13. • Significant Savings (20% to 40% are very typical)
• Significant Operational Efficiencies
• Significant Productivity Improvements
• Increased Customer Satisfaction
• Increased Employee Satisfaction
What Sort Of Results Can You Expect From Implementing These Top 6
Telecom Industry Trends?
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Projected 3 Yr Savings For Your Operating Companies
Current Annual
Telecom Spend
Savings @ 20% Savings @ 40%
$100,000 $60,000 $120,000
$200,000 $120,000 $240,000
$500,000 $300,000 $600,000

14. • When You Are Moving
• When Your Business Is Growing/Shrinking
• When Facing Budgetary/Economic Concerns
• When You Are Wanting To Reduce Your Travel Costs
• When You Are Wanting To Enable Remote Workers
• When You Are Handling Contract Renewals
• When Looking To Increase Employee Productivity
• When Looking To Boost Sales
• When Looking To Improve Customer Service
• When Looking To Differentiate Yourself From Your Competition
• When You Are Concerned With Your Equipment & Service Quality/Reliability
• When Pulling Together Your Disaster Recovery Or Business Continuity Plan
Prime Opportunities For Implementing These
Top 6 Telecom Industry Trends
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15. © USA Voice & Data.
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We are a leading telecom advisory and service brokering (procurement) specialist. (We buy we don’t
sell) We help companies boost their bottom line through effectively managing their telecom spend
and improving their productivity.
ILECs
AT&T
CenturyLink
Verizon
CLECs & Resellers
XO, Level 3, Windstream,
MegaPath, Earthlink, TW Telecom,
CBeyond, Access One, FirstComm,
ACC Business, Airespring, Bullseye,
Dynalink, Excel, Integra, Lightyear,
Mosaic Networks, NetWolves,
PowerNet Global, Telepacific,
Access2Go, etc.
ISPs
Cogent
GTT
Internap
Masergy
PCCW
Reliance Globalcom
US Signal
Zayo Group, etc.
Hosted VoIP Specialists
8x8
Broadsmart
Broadvox
M5 Communications
Panterra Networks
Reallinx
Vocal IP Networx
West IP, etc.
Wireless
AT&T
Sprint
T-mobile
Verizon
TEM Solutions
iTEMize
Advantix
CMS etc..
BC/DR/Data Center/Cloud
Telecom Recovery, Equinix, Server
Central, Latisys, 360CS, Sunguard,
Telx, NewCloud, etc.
Conferencing
Conference Group
Intercall
Premier Global
Webex, etc.
We hold independent agent status with an exhaustive list of all the major voice, data,
conferencing, wireless & other telecom service providers including:
About USA Voice & Data
Our leading online brokering capabilities help businesses realize huge savings (typically 20% to 40%)
in their telecom spend and free up operational budgets to handle other critical projects.
Cable
Comcast
Charter Business
Time Warner Cable

16. USA Voice & Data’s Advisory & Brokering process and leading web-
based brokering capability allows us to proactively manage each
clients’ telecom service needs End-To-End
Requirement
Definition
RFP
Management
Quote
Management
and Executive
Reporting
Service and
Equipment
Selection
Order
Management
Provisioning
Contract
Management
•Internet Connectivity (DSL/T1/Ethernet/DS3 etc)
•Data Network Services (MPLS/PTP)
•Voice Network Services (Local/LD/VoIP/Conferencing/Cellular)
•Data Center/Colo/Cloud Services
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17. Most Customers Come To USA Voice & Data? When They:
• Are MOVING OR ESTABLISHING A NEW OFFICE or FACILITY
• Are RENEGOTIATING EXPIRING CONTRACTS
• Need MORE BANDWIDTH or a NEW PHONE SYSTEM
• Have no BUSINESS CONTINUITY or EMERGENCY NOTIFICATION SOLUTION
• Want to NETWORK THEIR OFFICES or FACILITIES
• Have EXPERIENCED RECURRING OUTAGES
• Are concerned with RISING TRAVEL, TELECOM & INTERNET SPENDING
• Are MOVING to a DATA CENTER or the CLOUD
If You Are Facing These Issues We Would Be Delighted To Talk With You
Contact USA Voice & Data for a free consultation
info@usavoicedata.com or 312-604-3070
www.usavoicedata.com
© USA Voice & Data.
All Rights Reserved.