1. Tyler Jacobi
843‐245‐1423 1509 Woods Drive jacobityler05@gmail.com
— Florence, SC 29501
Summary of
Excellent customer servicebackground with an interest to further myself in the IT
Qualifications
field by pursinga more challengingrole.
Worked within the IT department at Florence Darlington Technical as a Federal Work
Study, while obtaining my Associates Degree in Network Systems Management.
Working in an IT related field for 4 years.
Hands‐on experience in both desktop and server maintenance.
Fundamental understandingof VMware and virtual infrastructures.
Experience with VMware Horizon View Administrator performingvm resets.
Experience with creati g deployment images.
Professional Call resolution and troubleshooting
AccomplishmentsSince star ng atMcLeod as a 1stlevel analyston 8/11/2014 I havetaken over 10,000
incomingHelp Desk calls& maintained a 66.46% FCR (FirstCall Resolution).
Windows Server 2008 R2 server deployment
Added printers that were formerly installed on the Faculty domain printserver to
the new domain.
Work History August 2014— Current
(IT related) Opera on Analyst, McLeod Health Regional Medical Center
July 2012 — May 2014
Federal Work Study, Florence Darlington Technical College

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Technical SkillsExperience with or knowledge of the following:
So ware:
MicrosoftAccess,MicrosoftExcel, MicrosoftVisio,Adobe Photoshop, IBM Lotus
Notes, and Office365.
Networking:
Configured CISCO routers and switches in a lab environment. Obtained CISCO course
completions certificates (CCNA Networking & CCNA Rou ng & Switching). Aided FDTC’s
network technician (Jack Walker) with runningcable.
Opera ng Systems:
Windows 98/2000/XP/Vista/7,Windows Server 2000/2003/2008
Virtualization:
Daily work usage of VMware Horizon View Admin 5.2 from a 1st level capacity.
Perform virtual machineresets and session logoffs.Familiar with basicprinciples of
virtualization and usagein an enterpriseenvironment. Extremely interested in the
technology that virtualization utilizes.
Deployment:
Experience in creatingWindows 7 image that would later be used for remote
Education Associateof Science— Network Systems Management
Florence Darlington Technical College
Florence, South Carolina
May 2014
ReferencesWilliamBroach (co‐worker)
McLeod Health
843‐777‐5973
Donald Sauls (Director)
McLeod health
843‐777‐5215
Lamar Younginer (former Supervisor)
Florence Darlington Technical College843‐245‐1442
Phillip Singletary (former co‐worker)
Florence Darlington Technical College
843‐687‐1833

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