TrustPartners is an Italian management consulting firm with expertise in highly regulated industries. It provides business planning, performance management, and organizational consulting. The firm has deep experience in pharmaceuticals, energy, gaming/gambling, tobacco, and public administration. It offers strategic support, process optimization, and change management assistance to improve clients' performance. TrustPartners works with companies across Italy from its headquarters in Rome and branch in Milan.

1. TrustPartners
Company Profile
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2. AGENDA
 Who we are
 Our expertise
 Contacts
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3. WHO WE ARE
TrustPartners is a Management Consulting Company, with deep knowledge and experience in highly regulated
markets (i.e.: Pharmaceutical, Gaming & Gambling , Tobacco), Energy and Public Administration
• TrustPartners is composed of a network of consultants, the most part with a high seniority and
Team several years of advisory experience in major national and international consulting companies
• The Headquarter is located in Rome, with a branch in Milan, and its business has a
Structure nationwide presence. TrustPartners has, also, developed business relationships with other
consulting companies in other countries
• i-Labs Digital, owned by TrustPartners, is a marketing Company focus on the development of
Network/Investments digital marketing asset
• Alliance with H2GC http://www.h2gc.com/
• We support innovative and successful Top Managers, during their strategic and operational
Mission actions, to achieve sustainable economic and value growth; in particular we operate into 3
main areas:
• Business Planning & Strategy
• Performance Management
• Organization
• Team linkage and management ability to work with our Client as one team
Strength point • Knowledge and reliability on results achievement
• Continuous attention on the cost/performance ratio
• Trust
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4. OUR CLIENTS
Our experience give us the ability to find out several connecting points among our Client’s strategic views, issues
and needs
• Spread knowledge about mid-short term strategic plan from the Top Management
Our Clients …
• Entrepreneurs involved in the launch of new companies
• Clients “value added driven”: when they have to identify a consultant team, supposed to
support its business actions, they do not care about the brand behind but they are just
oriented on the personal abilities, business network and know-how
• Under-equipped structure, overworking and not properly skilled employees do not allow
to achieve their goals
• Employees sometimes are not comfortable with extra-ordinary issues, such as structural
changes, organizational adjustments and change management
… and their typical • Request of short-term structural adjustments, in order to help the Company being
competitive and surviving or growing into the market
needs
• Ensure suitable levels of market reactivity in line with the competitors and satisfy
customers’ needs
• Middle management cooptation as a key point
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5. HOW WE OPERATE
TrustPartners operates both in the planning and decision development stage
Diagnostic Solution Planning Design Fulfillment Outsourcing
• Issue • Alternatives • Final indication • Team and • Activities • Operational
identification screening • Detailed organization coordination support in the
• Benchmarking • Worst and best Business plan implementation • Planning fine outsourcing
case analysis • Tasks assignment tuning process
• Organizational • Risk Assessment
issues • Feasibility • Design of a • Make vs Buy • Technology
• Roll out Plan provider
identification analysis progress analysis within
• Change monitoring budgets /management if
• Priority Analysis • Financial Management feasible
evaluation system • Change and risk
•Trend Analysis Plan
• KPI management
• Coaching
MANAGEMENT AND BUSINESS CONSULTING
CHANGE MANAGEMENT & COACHING
Management Consulting activities are strictly linked with change management activities. What we provide is
• Fine tuning of designed solutions through field-based analysis
• Support activities for the Clients’ Management, in order to let them focused on daily business
• High skilled resources, with problem solving techniques and knowledge, in order to manage properly and inside Clients’
Companies all project challenges
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6. AGENDA
 Who we are
 Our expertise
 Contacts
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7. MAIN INDUSTRIES
Energy Gaming & Gambling
Tobacco Pharmaceutical Public Administration
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8. MAIN AREAS
Here below we list the three main areas where we work supporting our Clients; each area has multiple activities in
which we’re well skilled and experienced
Typical TrustPartners Assignement
• Business modelling and planning • Strategic analysis of the distribution channel
Business Planning and • Strategic plan • Market analysis and segmentation
Strategy • Product portfolio analysis • Supply chain optimization
• Make or buy decision • M&A / start-up support
• Cost reduction • Field force management
Performance • Internal process efficiency • Distribution channel redesign
Management • KPI definition, reporting & dash boarding • Promotional campaign analysis
• Planning, evaluation and BPR Analysis • New product launch management
• Customer Relationship Management • Time-to-market optimization
• Organizational analysis and redesign • Training & E-learning
Organization • Well sized analysis • Motivating system development
• HR Assessment • MBO Design
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9. OUR EXPERTISE IN THE ENERGY INDUSTRY(1/2)
Area Projects
• Business strategy analysis to support, a leading Multi Utility Company, in participating
Business Planning & in an international Bid for the gas distribution licence: definition of the key entry
Strategy strategies, scouting of the possible relevant partners, negotiation strategy and support to
the economic proposal
• Evaluation of the acquisition of five power plants according to market conditions and
trends, economical and operational evaluation, constraints, financial analysis, timetable,
strategic flitting.
• Support in the Electric power station acquisition, for a leading player operating in the
Facility Management Italian market
• Support in investment opportunities, for a leading player operating in the Energy market,
and Plant building authorization process
• Key factors analysis and support to an financial interest group for a joint Energy
purchasing
• Business plan developement for electric power station and gas fired power generation
• Partnership and Joint Venture negotiation support
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10. OUR EXPERTISE IN THE ENERGY INDUSTRY (2/2)
Area Projects
• Review of the supply chain and the logistic model for the distribution of components/spare
Performance parts to operational teams in Italy. Rationalization of number and localization of
management Hubs/Warehouses
• Analysis of the relevant economical and operative synergies among different regulated
business areas below the same holding. Evaluation of potential savings related to efficiency
and effectiveness actions and development of a detailed roll out implementation plan .
Change Management implementation Plan definition.
• Regulatory Asset Base analysis and evaluation of a Gas company value in accordance with
the Regulatory requests
• Commercial processes design, development of an offering portfolio and creation of a tableau
de bord for commercial and management reports
• Review of sourcing strategy for MRO items also through electronic tools
• Support in in enhancement of the information sharing model used for planning and
purchasing areas
• Gas and / or Energy purchasing offers appraisal for a leading player
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11. OUR EXPERTISE IN THE PHARMACEUTICAL INDUSTRY (1/3)
Area Projects
• Strategy development for entering new business areas and strengthening of the pre-existing
Business Planning & business for several multinational companies
Strategy • Distribution and commercialization strategies for several companies in order to protect
product values after the ending of the patent period
• E-Detailing Projects for a Multinational Company to enter new remote tools to interact with
physicians, pharmacists, wholesalers and final patients
• Support for a global service offering development, oriented to the pharmaceutical market,
for one of the leading international players of the pharmaceutical distribution market
• Scouting for target companies to be acquired in the Health Care sector, for several Private
Equity funds
• Start-up support, focalized on Contract Sales Organization activities
• Integrated business venture definition, between public and private companies, for some
innovative sectors (such as Home Care, Residential Nursing Home, Tele-assistance…)
• Promotional and marketing strategy development, CRM strategy screening
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12. OUR EXPERTISE IN THE PHARMACEUTICAL INDUSTRY (2/3)
Area Projects
• Optimization of the Quality analytical processes management model for a leading
Performance multinational plant located in Italy
Management
• International Shared Service Center definition, planning and implementation for a leading
multinational plant located in Italy
• Intra-company planning and Supply Chain process review for a leading company in the
Italian Pharmaceutical market
• Supply Chain optimization project to reduce the Work In Progress and Finish Good
inventory levels
• Development of several operative marketing plans, promotional and CRM strategies for
leading Italian Player
• Business line handover analysis and evaluation, for several plants of many leading
companies operating in the Pharma market
• Suppliers evaluation, selection and transition management plan
• Design of a communication system among operators (Pharma companies, distributors) and
institutional data banks (es: Pharma traceability….)
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13. OUR EXPERTISE IN THE PHARMACEUTICAL INDUSTRY (3/3)
Area Projects
• Organizational structure and process optimization for several international Pharma
Business Units
Organization
• Redesign of the field force organization and development of the targeting process and
coverage strategies
• Structural organization and internal process review, based on a “lean organization”
approach, for several Pharma plant located in Italy
• Change Management implementation projects to implement all organizational,
implementation actions
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14. OUR EXPERTISE IN GAMING & GAMBLING INDUSTRY (1/2)
Area Projects
• Gaming & Gambling market analysis and online products and games benchmarking
Business Planning &
• Start-up support for the online launch of new games and products
Strategy
• Analysis of the strategies for the Gaming & Gambling “for pay” product launch, of an Italian
player operating in the “for free” market
• Support for the 2011 Video lotteries bid, in order to get the public license to distribute Video
lotteries across Italy, for a new Market operator
• Support for the bid creation in order to participate at the 2008 public competition for the
online numeric games (games with jackpot) distribution, for a leading Italian company
• Online Gaming and Gambling market report, focused on national and international market
analysis (in terms of products, target, benchmarking analysis), with a detailed analysis for
each single new distributed game
• Support for the new online products and services launch toward the Key Success Factor
identification, and launch roadmap management for selected products and services
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15. OUR EXPERTISE IN GAMING & GAMBLING INDUSTRY (2/2)
Area Projects
• Online poker launch toward market analysis, Key Success Factors and key development
Performance points identification and business model definition
Management
• Online marketing plan development for different products (Betting, Instant lotteries, Poker,
etc…)
• Platform provider selection for new online games launch (Poker and Skill games)
• Partner scouting and selection (horizontal and vertical web sites) for the online games and
betting distribution
• Organizational structure review and optimization support for a specialized online business
unit
Organization
• Implementation of new logistic and administrative procedures and introduction of the
Tableau de Bord
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16. OUR EXPERTISE IN THE TOBACCO INDUSTRY
Area Projects
• Business opportunities analysis and identification of trade, marketing and distribution strategy,
Business Planning & for a leading multinational company operating in the Tobacco market
Strategy
• Development of a new business model on products distribution and business relations
Performance management with the retailers, for a leading Italian company
management
• Concept definition and development for the CRM activities management toward the retailers
• CRM Concept model design and development for a leading Italian company
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17. OUR EXPERTISE IN THE PUBLIC ADMINISTRATION INDUSTRY
Area Projects
• Market analysis, positioning and competitive scenario evaluation for several offices of a
Business Planning & national agency
Strategy
• Cash flow analysis and products/services pricing change aimed to improve revenues, of a
national agency, in respect to the normative and fiscal bonds
• Internal structure development model and detailed economical/technical analysis of the
Performance related priorities to be launched for a national agency
management
• Development of a methodology created to evaluate profit and benefit returns for different
activities planned out during the project
• Top management support to launch of development plans and manage the communication
plant with internal/external stakeholders, for a national agency
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18. FURTHER PROJETCS AIMED TO SUPPLY CHAIN OPTIMIZATION
Area Projects
• Intra-company planning process review for a leading company in the Italian Pharmaceutical
Supply Chain market
Optimization
• Optimization of the whole supply chain (from demand planning to finished products
distribution) for a multinational company operating in the mass market
• Scouting/selection of a logistic provider for the distribution of products of an Italian
pharmaceutical leading company; negotiation of the agreement and identification of KPIs
for performance monitoring
• Business opportunities analysis and identification of trade, marketing and distribution
strategy, for a leading multinational company operating in the Tobacco market
• Design of the logistic infrastructure and operational model for the replenishment of more
than 1.000 retails in Italy, for a Top Ten Italian company
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19. AGENDA
 Who we are
 Our expertise
 Contacts
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20. CONTACTS
TrustPartners
Location Address Piazza di Pietra, 26
Zip code / city 00187 / Roma
Phone no. (0039) 347 3561211
Fax (0039) 06 23317076
E-mail info@trustpartners.eu
Web-site www.trustpartners.eu
Activity Business Consulting • Business opportunity identification
& Change • Performance management planning
Management • Management support
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