Library Service Design - Website Prototype Introduction

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After the initial research phase of work on the Mississippi State University Libraries website, we created a working prototype of the site and explained out process to the faculty and staff before releasing it to them for review.

Design

Website Prototype
Introduction
Library Faculty & Staff

Troy DeRego
User Experience Specialist
Digital Initiative and Web Services
Mississippi State University Libraries

SERVICE DESIGN
Patrons have a goal
The Library has solutions
The website connects them
WEBDESIGN
WEBDESIGN

THE PROCESS
Research
• Statistics
• Surveys
• Web analytics
• Peer institution
reviews
• Group
discussions
Define
• Content model
• Information
architecture
• Requirements
Ideate
• Propose
solutions
• Design
Prototype
• Build it
• Try it out
Test
• User testing

The matrix
Event
Collection
Department
Exhibit
Location
News
People
Space
Service

Let's see it in
action!
Library Website Prototype
https://www2.lib.msstate.edu
(Note: you must be on the Library network to view)

Next steps
Another round of group
discussions
Recruit a campus-wide working
group
Usability testing

Feedback
https://www2.lib.msstate.edu
Email webmaster@library.msstate.edu
• Include "Website Feedback" in the subject
• One issue per message, please.
• Describe the issue in terms of a user goal.
• Example: "A user must be able to open a chat
with a librarian from any page."

Thank you Questions?
Troy DeRego, DIWS User Experience Specialist, tderego@library.msstate.edu

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Library Service Design - Website Prototype Introduction

1. Website Prototype Introduction Library Faculty & Staff

2. Troy DeRego User Experience Specialist Digital Initiative and Web Services Mississippi State University Libraries

3. SERVICE DESIGN Patrons have a goal The Library has solutions The website connects them WEBDESIGN WEBDESIGN

4. THE PROCESS Research • Statistics • Surveys • Web analytics • Peer institution reviews • Group discussions Define • Content model • Information architecture • Requirements Ideate • Propose solutions • Design Prototype • Build it • Try it out Test • User testing

5. The matrix Event Collection Department Exhibit Location News People Space Service

6. Let's see it in action! Library Website Prototype https://www2.lib.msstate.edu (Note: you must be on the Library network to view)

7. Next steps Another round of group discussions Recruit a campus-wide working group Usability testing

8. Feedback https://www2.lib.msstate.edu Email webmaster@library.msstate.edu • Include "Website Feedback" in the subject • One issue per message, please. • Describe the issue in terms of a user goal. • Example: "A user must be able to open a chat with a librarian from any page."

9. Thank you Questions? Troy DeRego, DIWS User Experience Specialist, tderego@library.msstate.edu

Library Service Design - Website Prototype Introduction

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