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TRISH BROWN
Mobile (630) 808-1556
patricia_s_brown@sbcglobal.net
SUMMARY
Broad experience in soft skill and technical designing and delivery training solutions
(cGMP, performance management / improvement, diversity, customer service, team
building coaching classes to both exempt and non-exempt employees) in the
pharmaceutical and hospital industry).
Designed / delivered reviewed cGMP training programs utilizing a Learning
Management System to track compliance. I have developed CBTs with Flash, Captivate
and Hypercard and delivered technical training webinars to offsite employees.
Delivered Documentum and Trackwise System training to new users which facilitates the
maintenance of cGMP/ FDA compliance in matters of document integrity and drug
safety, purity and efficacy in the pharmaceutical regulatory environment.
SOCIAL MEDIA
Web Page www.2020businessconsulting.com
Face Book https://facebook.com/2020businessconsulting
You Tube Videos:
Management Training module Video: https://youtu.be/B09rFXWtjsA
Health & Safety module video: https://youtu.be/9cAl1fGni2E
Customer service Video: https://youtu.be/FfTX9sL7uLg
Respectful Workplaces module Video https://youtu.be/ZYWQsLx0ojw
Seasons Greetings: https://youtu.be/NhGej1aelbY
EDUCATION
Master of Science in Training and Development 1995 - 1997
Loyola University
Water Tower Campus
Chicago, IL
Bachelor of Science 1981 - 1983
College of St. Francis
Joliet, IL
Developmental Dimensions International Certificate May 15, 1998
PROFESSIONAL EXPERIENCE
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1998 – 2014
Fresenius-Kabi Pharmaceuticals
Training Specialist
Melrose Park, Skokie, Bensenville, Lake Zurich, IL.
Quality
• Co-developed Training Protocols / Reports
• Conducted Weekly, Monthly, Quarterly Audits
• Delivered Compliance Metrics
• Developed / Delivered Aseptic Techniques Course - Powerpoint, Video, Case studies
• Developed / Delivered cGMP, New Hire Courses - Powerpoint, Video, Case studies
• Developed/ Delivered Controlled Substance Course - PowerPoint, Video, Case studies
• Developed / Delivered Part 11 Training Video - Video
• Developed Web Based cGMP Training for Sales - Flash Form
• Developed / Delivered Blood Borne Pathogen Training – PowerPoint, Video, Case
studies
• Managed the Training Tracking Database
• Documentum Trainer - Documentum Training Environment
• Developed Flash Form CBTs
Performance Development
• Delivered 8 hour Facilitating Improved Performance - PowerPoint, Video, Case studies
• Developed / Delivered Safety / Harassment course - PowerPoint, Video, Case studies
• Developed / Delivered 6 hour Teambuilding workshops - PowerPoint, Video, Case
studies
• Delivered Adapting to Change - five hour workshop - PowerPoint, Video, Case studies
• Delivered Influencing Others - five hour workshop - PowerPoint, Video, Case studies
• Delivered Core Competencies - eight hour workshop - PowerPoint, Video, Case studies
• Delivered Thunderbolt Thinking - eight hour workshop - PowerPoint, Video, Case
studies
• Delivered Problem Analysis and Decision Making - two day workshop - PowerPoint,
Video, Case studies
• Developed / Delivered Performance Coaching, Interviewing and Selection -
PowerPoint, Video, Case studies
• Developed / Delivered Writing Effective and Accurate Performance Evaluations -
PowerPoint, Video, Case studies
• Developed Post training newsletter
Supervisory Activities
• Supervised Staff of Temps for Training Doc. Project
1991 – 1997 Educational Coordinator
University of Chicago Hospitals
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Chicago, IL
Supervisory Activities
• Directed the clinical education for Radiologic Technology students from Malcolm X
and Wilbur Wright Colleges.
• Directed continuing education seminars for technologists
• Served as Radiology management member to “first strike” JCAHO hospital team
• Served as Radiology management member to hospital UBIT and TQM team
• Developed departmental policies
Training / Instructional Design
• Developed / delivered customer service workshops
• Conducted employee in-service, orientation sessions
• Delivered CPR instruction
• Developed / delivered Blood Borne Pathogen Training
• Authored HyperCard CAI CPR tutorial
• Authored HyperCard CAI Job Injuries tutorial
• Co-Developed employee Radiology safety training modules
• Developed Radiology New Employee Orientation
• Presented 'Careers in Radiology' to high school students - PowerPoint
• Co-facilitated Customer Relations class to hospital employees with Human Resources
-PowerPoint
• Designed a Radiology Resident Practicum
Quality
• Co-Designed PL3s for all imaging areas for JCAHO
• Co-developed and implemented a Service Improvement Form to improve Radiology's
service to customers
• Developed a data base to track employee records (CPR, IDNS, ARRT, Safety Training,
Academy Classes)
• QA /QC / JACAHO involvement
• Participated in Hospital Wide Innovation in Patient Care
• Managed IDNS CME Program
1988 - 1991 CT Technologist & Clinical Instructor
University of Chicago Hospitals
PROFESSIONAL ORGANIZATIONS
American Training and Development
- Chicago Chapter
- National Membership
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