This document provides an introduction to UX practices and tools. It explains that UX aims to ensure products will not fail from the user's perspective by making sure they are usable, useful and desirable. Some key benefits of good UX include users being happier, easier to find information, less errors and negative surprises. Good UX can also increase important user actions, loyalty and the number of users while decreasing costs. The document recommends starting with UX step-by-step and measuring outcomes. It also discusses lean UX practices like evaluating early, integrating ideas through testing, and using paper prototypes. A variety of UX tools are presented including prototyping, storyboarding and online testing software.

1. Introduction to UX
practices
Hegle Sarapuu
© Trinidad Consulting

2. What are UX
practices anyway...
User eXperience...
..is a toolset...
..to make sure..
..that we won’t fail...
...in the eyes of the..
..user.

3. What about these
other words?

4. Usability
characteristics

5. Unusable website?
http://www.creativewithak.com/

6. Where is the benefit?
Users are happier
It is easier to find and read information
Easier to memorize
Less negative surprises for everyone
Faster to learn and use
Less errors
© Trinidad Consulting

7. Where is the benefit?
Increased important user actions
Increased user loyalty
Increase amount of users
Better efficiency
Decreased training time
Decreased amount of user errors
Decreased user support time / amount of e-mails or
calls
Decreased development cost
Decreased deployment cost
Decreased system maintenance cost
© Trinidad Consulting

8. How to start with UX
toolset?
There is no perfect UX or UI
Everyone can do UX
Start step by step
Measure or evaluate
Use people
Know why you do what
you do and have fun!

9. Lean UX
Evaluate early
Integrate ideas
and insights early
Do as less as possible but as much as needed
Paper and whiteboard are your best friend
Test early
Sketches can be documents, prototypes
can be specs
Communicate without writing

10. UX Practices
Planning tools
Research
Requirement definition
Analyzing methods
Design methods
Validation

11. http://www.usabilitynet.org/tools/methods.htm

12. Paper prototype

13. Low fidelity prototype

14. Dynamic prototype

15. With visual design

16. UX in divided teams
Prototyping
Storyboarding
Storytelling
Online testing
A/B testing
Online interviews
Navigation building and testing

17. Tools
Optimal sort and Treejack
http://www.novelist.ch
http://www.nevigo.com
http://awwapp.com/
http://www.edrawsoft.com
http://www.teamviewer.com
http://www.axure.com

18. http://youtu.be/OEX3V66s9zg

19. Axure RP

20. Pidoco

21. Justinmind

22. Balsamiq

23. Q & A
© Trinidad Consulting

24. Thank
you!
© Trinidad Consulting
Hegle Sarapuu
Chief Experience Officer
Trinidad Consulting OÜ
hegle.sarapuu@trinidad.ee