Keeping Your Clients Happy and Your Management Even Happier

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Tricode (part of Dept)

How can we as developers make our communication with the (usually non-tech savvy) client easier? How to understand their demands and communicate them to the rest of our team? How can those clients be satisfied with the level of service, without us having to spend sleepless nights hacking away at various issues? The answer to all this and more awaits here.

Keeping your clients happy
…and management even happier
1
Sashka Gjorgjievska | Java Developer
Skopje Tech Meetup 9 | Piazza Liberta, May 4th 2017

The Client

...is not tech savvy

Has a vision

Loves automated solutions

Has great ideas
(very often)

Sponsors
your
paycheck

The manager

...is bossy

The goal
...and yet:
• solved problems
• achieved goals
• happy developers
• happy clients

The steps

Understand client’s point of view.

Solve problems.

Be realistic.

Keep it short and simple.

Practice cautious flexibility.

Reply promptly.

What if
something goes
wrong?

Own your mistakes.

Be clear, specific and transparent
...when providing the solutions

Few extra tips

Go above and beyond

Earn your
manager’s
trust

Thank you !

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Keeping Your Clients Happy and Your Management Even Happier

1. Keeping your clients happy …and management even happier 1 Sashka Gjorgjievska | Java Developer Skopje Tech Meetup 9 | Piazza Liberta, May 4th 2017

3. ...is not tech savvy

4. Has a vision

5. Loves automated solutions

6. Has great ideas (very often)

7. Sponsors your paycheck

10. The goal ...and yet: • solved problems • achieved goals • happy developers • happy clients

12. Understand client’s point of view.

13. Solve problems.

14. Be realistic.

15. Keep it short and simple.

16. Practice cautious flexibility.

17. Reply promptly.

18. What if something goes wrong?

19. Own your mistakes.

20. Be clear, specific and transparent ...when providing the solutions

21. Few extra tips

22. Go above and beyond

23. Earn your manager’s trust

24. Thank you !