From the BSCADC conference in Vegas on 6/5/2014

1. 1

2. 2
H
L
H L
value from
resolving conflict
comfort
w/ conflict
FOR YOUR
TEAMS

3. 3

4. Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
 Motivated by helping people
 Focused on software development for
16 years
 Striving to be a chameleon between
many roles
 Looking for the next moment to laugh

5. 5
H
L
H L

6. Getting others to
take ownership
of their conflict

7. 7
H
L
H L

9. 1.What they did?
2.How did it impact you?
3.Why you think they did that?
(3-5 options)

10. Prime Directive
“Regardless of what we discover, we understand and
truly believe that everyone did the best job they could,
given what they knew at the time, their skills and abilities,
the resources available, and the situation at hand.”
~Norm Kerth

11. 4. Why else might they have
done that?
(1-3 options)
THINK POSITIVE!

13. 5. Which one is likely
their intention?
Not your perception!

14. Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry Patterson et al.

15. Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry Patterson et al.

16. 16
Allowed time
for cooling off
and reflection

17. 17
Engaged
curiosity and
problem solving
tendencies

18. 18
Maintained
ownership

19. 19
Acknowledged
PERCEPTIONS
might not match
INTENTIONS

20. 20
Primed for
healthy
conflict

21. DOES NOT
RESOLVE THE ACTUAL
CONFLICT AT THIS
POINT!!!!
Additional Resources:
• Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
• Nonviolent Communication: A Language of Life
by Marshall B. Rosenberg
• Conflict Resolution by Daniel Dana
• Getting to YES, Negotiating Agreement Without Giving In
by R. Fisher, W. Ury, B. Patton
• Difficult Conversations by D. Stone, B. Patton, S. Heen

22. 22

23. 23

24. 24

25. Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
www.santeon.com
 Agile Mindset & Fundamentals
 Agile Project Management
 Creating & Leading High Performing Teams
 PMI-ACP Prep
 Training from the BACK of the Room
 Agile 2014 Conference