Mall Management Strategy Map
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sample balanced scorecard for the mall management industry, illustrating some of the key objectives & metrics that should be monitored by professionals in the mall managment industry.
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Mall Management Strategy Map
- 1. Mall Management Strategy Map TFS Template This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg Flexible and disciplined Cost Management Cash flow Financial Process Customer Learning & Growth Achieve profit target Profit Increase Value per SQFT OPEX Efficient Administration Processes OPEX / SQFT Efficient Tenant Support Processes Average TAT IT systems support the business User Satisfaction Create Visitor Awareness New customers Acquisition Great Visitor Experience Visitor Satisfaction Index Foster Loyalty Customer Retention (%) Great Tenant Support Tenant Satisfaction Index Establish Great Place to work Employee Satisfaction Index Create Innovation Culture # of Ideas adopted Hire and Retain top Talent Talent Retention Index Efficient Visitor Support Processes Average TAT Corporate Social Responsibility # of CSR initiatives