Service Coordinator for HVAC company in Eastern Washington

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Tracy Harrington
275 42nd Ct NW East Wenatchee, Wash. 98802, 425-512-5020 (cell/home) notsotracy@gmail.com
I am an honest and hard working individual. I am diligent, detailed and dependable. I adapt well to
change and have many transferable skills. I am reliable and innovative, I strive for excellence and work
well individually or as part of a team.
Areas of Expertise
Equipment Operations Scheduling Inventory Control & Reduction
Leadership Skills Materials Planning Process control
Training /Coaching Multi-tasking Process Improvement
Professional Experience
Service Coordinator – Alpine Aire Heating & Cooling, Inc. April 2017 to Present
1306 Walnut St. Wenatchee, Wash. 98801
 Maintain the Service Technicians’daily/hourly schedule and prioritize technician dispatch based on level
of urgency.
 Receive and respond to all incomingphone calls as well as calls received by the answeringservice.
 Receive and respond to all emails submitted to customer service via Alpine Aire website, Demandforce
(reputation management& appointment scheduling service) and after hour’s answeringservice.
 Monitor calls for technicians and make routingadjustments usingGPS Fleet Service and ESC Service
Management Software (Navigation and Dispatch Software).
 Notify customers in a timely mannerof estimated time of arrival for service. Reschedule appointments
as needed, i.e. customer request, parts availability, weather related issues and emergencies.
 Provide clearand concise communication with bookkeeping, departmentmanagers, technicians,
installers and the sales team as well as providingaccurate lead times to the company’s customers.
 Have a thorough knowledge of the geographical service area to ensure productivity, efficiency and
safety. Service areas include Chelan, Douglas, Kittitas, Grant and Okanogan Counties. Additionally,
service provided to Stevens, Blewett and Snoqualmie Passes.
 Maintain and create customer accounts. Ensure correct location address and ability to locate via Google
maps. Apply correct tax codes, zoningand include destination fee when applicable.
 Maintain and update current mailingand billinginformation as provided by the customer.
 Input and update customers’ equipmentlistbi-annually oras provided by the Installation Team.
 Input Contractual Service Agreements, both residential and commercial.
 Report service related issues and/ordiscrepancies to the Service Manager.
Operations Mgr & KeyCarrier - Marshalls October 2014 to March
2018Wenatchee Valley Mall, 323 Valley Mall Pkwy, East Wenatchee, Wash. 98802
 Create effective production schedules for optimal efficiency utilizingthe Kronos schedulingsystem.
I am currently scheduling70 employees to cover seven departments.
 Facilitate all Human Resource duties includingon boarding, hiringand trainingin Oracle.
 Plan and maintain supply orders.
 Simplify complex tasks.
 Regulate and expedite sub contractors.

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 Provide annual performance reviews.
 Maintain equipment - compactors, loadingdocks, heatwrapper, registers, monitors, printers & payment
terminals.
 All cash handlingincludingarmored cartransactions.
 Perform security audits and collaborate with the Loss Prevention Team.
 I am the MOD (Manager on Duty) forstore open, overseeingthe floorteam, truck team, frontend team,
cash office associate and ensuringthe store is open and ready forbusiness on time.
 I am the MOD (Manager on Duty) forstore close, overseeing the sales floorand recovery teams, the
frontend team and ensure completed and timely customer transactions. Complete a full store security
check and lock the business, secure all funds and set the alarm system.
 Perform all Store Manager Duties in his/herabsence.
 Merchandise and maximize the sales floorwhile providingoutstandingCustomerService.
Guest Service Manager -Haggen/TOPFoods July 2000 to October 2014
21900 Hwy. 99 Edmonds, Wash. 98026
 Kronos schedulingsuper user trainer.
 Facilitate all Human Resource duties includingon boarding, hiringand training.
 Plan and maintain supply orders.
 Maintain equipment, registers, monitors, printers, self-scan stations & paymentterminals. All cash
handlingincludingarmored cartransactions.
 Provide annual performance reviews.
 Perform all Store Manager Duties in his/herabsence.
 Event and Demo Coordinator
 Reduced back room inventory level from $75K down to $25K in justsix months while increasingsales by
more than 10% while atBulk Foods Manager position.
Owner and Operator – January 1996 to May 2000
Winner’s Circle Tack & Leather Company
410 N. Olympic - Arlington, Wash. 98223
 I builta business from conception through start-up.
 I managed a retail operation on a daily basis.
 I performed the day-to-day bookkeepingfunctions, as well as, all receivingfunctions.
 Worked harmoniously with suppliers and competitors in the area and builta strong and loyal customer
base while workingwith the City of Arlington to achieve a respected position within the community.
Planner / Buyer - Fluke Corporation August 1983 to June 1996
6920 Seaway Blvd. – Everett,Wash. 98203
 Planned and purchased components usingthe MRP (material requirement planning) system.
 Responsible forachievingdeadlines of shipments, failure to do so could result in a loss of revenue and
stop or hinder production.
 I created a DPN and MA (discontinued parts and material alerts) system to notify all users of any
discontinued orallocated components.
 Responsible forschedulingand instructing machine operators, worked with maintenance personal
ensuring machinery was workingto its maximum capacity.
 I worked extensively involved with inventory control, includingthe developmentof SMT (surface mount
technology)inventory control system.
 I worked as a liaison between the production, planning, buyingand engineeringcommunities.
 I was able to save the company over$7000 annually by workingwith a supplierto perform an in-line
inspection program.
High School Diploma Equivalent-1979

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Edmonds Community College – Edmonds, Wash. 98026