Dr. Brian Hodges discusses the changing nature of competence and how it should be measured for health professionals in the 21st century. Competence was once defined by knowledge, skills, and roles but these are no longer adequate given advances in technology. Future competence will require metacognition, ability to collaborate with automated systems, and maintaining caring, compassion and human presence even with technology involved. Proper assessment is needed to ensure professionals develop these capabilities for working in a digital world.
5. Competence is
a god term*
• What is “competent” is
determined by culture
and history
• It means nothing
outside of the context
in which it is used
*Lorelei Lingard
9. Late 20th
Century
Competence was a
Set of Roles (derived
from the needs of
20th C Canada)
Assessed with a
Roles x Tools Matrix
Advocate
Manager
Collaborator
Communicator
Scholar
Professional
11. `Knowledge, skills and
roles from the past
century are not
adequate for
competence in the
future…
(nor a sufficient basis
for assessment)
12. ` In the 21st
Century,
a new question…
What is Human
Competence
Needed For?
13. As we think about the
future of professional
education, what
capabilities will be needed
most…
…that human professionals
can bring
Susskind and Susskind
25. Cognitive Competence for the Future
• Knowledge will be largely held externally (cloud)
• Excessive memorization wastes cognitive resource
• Health professionals must invest in understanding
the strengths & blind spots of human cognition
26. Curriculum Based on Metacognition?
• Vanderbilt University College Colloquium
– “meta-cognition as a foundation for professionalism and
empathy”
• Goals:
– Understand one’s own habits and patterns of thinking and
emotion
– Gain humbling appreciation of fallibility of cognition
– Appreciate complex interplay of cognition and emotion
(Via Quentin Eichbaum)
Fleming et al 2013
37. AI for Radiation Therapy
Treatment Planning at
Princess Margaret Cancer
Centre, Toronto:
• From 3 hours to 4
minutes per patient
38. Human(e)-Machine Interaction
• Ensuring empathy is conveyed (including by
technologies) to patients and other staff
• Emergent failures of human-computer
communication
– Tech rage
– Etiquette
40. “Voice assistants behind a generation of rude kids,
artificial intelligence authorities say”
Jennifer Dudley-Nicholson, News Corp Australia Network
March 10, 2017
41. Curriculum Based on Human-
Machine Collaboration?
• The Human-Machine Interface
• Melding human psychomotor skills with
machine guidance
• Emotional regulation (understanding machine
function and failure) linked to patient safety &
outcomes
54. 21st Century Human Competence
(That we should measure)
Metacognition
Ability to Collaborate with Automated Systems
Critical Thinking &
Advocacy for Humane Institutions
Caring, Compassion & Human Presence
(Including Machine-Human Relationships)
Taking a history and doing a physical exam once allowed MDs to have the chance for human-human interaction. The human part of me still craves my annual physical even though the logical side knows it is mostly useless. These opportunities are disappearing and are not coming back.
. From the first moment that a doctor rolled up a piece of paper to hear lung sounds, a panoply of devices have emerged to extend, strengthen and augment the rather limited capacities of the human eyes, ears and hands.
I am more interested, frankly, in the survival of the concept of being a healthcare professional
Finding the human among the technologies (pix of craniotomy? Judith in mask?) This is the new role of the health professional. When we had frequent and direct contact with patients in every encounter this was not a problem. Now we hardly see them.
This will be updated with the current graphic
This will be updated with the current graphic
Taking a history and doing a physical exam once allowed MDs to have the chance for human-human interaction. The human part of me still craves my annual physical even though the logical side knows it is mostly useless. These opportunities are disappearing and are not coming back.
There have always been obstacles to compassionate care. They are mounting.
The demands of today and tomorrow -technologies, financial pressures, efficiency metrics, patient demands will all be greater and greater.
Compassion is (discursively) many things. NOT redicible to one definition or one set of behaviours.
(From Tina’s Lexicon research)
Etc (BH to get this from Tina’s paper)
We must create environments that sustain compassionate care. Institutions do not create compassion. Individuals and teams of people do. But toxic environments can work against compassion and caring.
The myths – it takes hours, everyone needs to be a psychiatrist, there is no time
Wrong – it is seconds. It is about Presence. It is about an orientation to caring. Compassion is expressed in a million tiny moments. Look in my eyes. Ask my name. How can I help you? Touch me. Learn something about me. See a person behind the mask.