1. Making IT4IT™ real whilst leveraging your existing Service Management
investments
Tony Price WW Director IT4IT Strategic Consulting Hewlett Packard Enterprise
21st November 2016

2. 2

3. Agenda
3
Introduction to IT4IT
Some difficult questions
Making IT4IT real whilst leveraging you existing ITSM investment
Useful resources
Questions

4. Introduction to IT4IT
4

5. We have never had a prescriptive reference architecture for
running the business of IT
“Can you tell !”
Context/usecase
Examples of todays challenges
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Security
Process
Tool
Multi Supplier
Process
Tool
Mobility
Process
Tool
P
e
o
p
l
e
/
c
u
lt
u
r
e
6

6. IT4IT: an Open Group standard for running the business of IT
Technical Standard2011 2012 2013 2014 2015
IT4IT
2.0 Std.
10/2015
RA 2.0
(level 3)
7/2015
RA 1.2
(level 3)
3/2014
RA 0.5
(level 1)
8/2012
Value
Chain
9/2011
RA 1.3
(level 3)
10/2014
RA 1.0
(level 2)
1/2013
• > 10,000 downloads
• > 1100 organizations
• > 100 countries
• Pocket Guide “Hot Seller”
• > 1200 downloads
Original Consortium
• Shell
• Hewlett-Packard (IT & SW)
• Achmea
• MunichRe
• Accenture
• Pricewaterhouse Coopers
• University of South Florida
• AT&T
IT Operating Model
Describes the structure of IT management
IT Reference Architecture
Prescribes the functional & information architecture
Consumer-centric service model
06/2016
7

7. What is IT4IT
A prescriptive reference architecture for running the business of IT owned by
The Open Group®
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
Value Streams – Martin
Lean / 6-sigma concepts
Multi-Process Oriented
Customer focused results
Value Chains – Porter
Competitive Analysis
Strategic Concepts
Value Creation
Activity cost to profit margin analysis
8

8. as in a stream of activities delivering value
IT Value
Chain
Strategy to Portfolio
Drive IT portfolio to
business innovation
Requirement to
Deploy
Build what the business
wants, when it wants it
Request to Fulfill
Catalog, fulfill & manage
service usage
Detect to Correct
Anticipate & resolve
production issues
The IT Value Chain has 4 IT Value Streams
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
9

9. IT4IT™ reference Architecture V2.0
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
10

10. Some difficult questions
10

11. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
11

12. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool
12

13. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool
– Have you ever looked across your organisation and noticed many of your IT Management tools have
overlapping functionality = you are paying more than once
13

14. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool
– Have you ever looked across your organisation and noticed many of your IT Management tools have
overlapping functionality = you are paying more than once
– Have you believed the vendor who said they had a tool that perfectly matches your requirement and can
take away all your troubles overnight …..
14

15. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool
– Have you ever looked across your organisation and noticed many of your IT Management tools have
overlapping functionality = you are paying more than once
– Have you believed the vendor who said they had a tool that perfectly matches your requirement and can
take away all your troubles overnight …..
– Did you ever think … well I am using ITIL and the vendors tool is ITIL based so it has to work together
15

16. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool
– Have you ever looked across your organisation and noticed many of your IT Management tools have
overlapping functionality = you are paying more than once
– Have you ever believe the vendor that has the tool that perfectly matches your requirement and can take
away all your troubles overnight ….. Well those specific troubles
– Did you ever think … well I am using ITIL and the vendors tool is ITIL based so it has to work
– Have you ever jumped on the latest trend and bought the greatest and the latest only to find it was out of
date a few months later
16

17. Difficult questions
– Have you ever highly customised a tool and then complained you don’t get the ROI and Value you
expected?
– Have you ever bought a tool and then though I could use this to do something else ….not what the tool
was designed for ….. But it would save me buying another tool ?
– Have you ever looked across your organisation and noticed many of your IT Management tools have
overlapping functionality = you are paying more than once ?
– Have you ever believe the vendor that has the tool that perfectly matches your requirement and can take
away all your troubles overnight ?
– Did you ever think … well I am using ITIL and the vendors tool is ITIL based so it has to work?
– Have you ever jumped on the latest trend and bought the greatest and the latest only to find it was out of
date a few months later?
– Have you ever stepped back and looked at what you need across the entire IT Lifecycle to truly make IT
flow
17

18. 18

19. Looking at IT4IT through the Value Chain lens
A single prescriptive architecture – Making IT Flow!
P
r
o
c
e
s
s
T
o
ol
Core IT
Cloud
P
r
o
c
e
s
s
T
o
ol
DevOps
P
r
o
c
e
s
s
T
o
ol
SIAM
P
r
o
c
e
s
s
T
o
ol
Security
P
r
o
c
e
s
s
T
o
ol
Mobility
P
r
o
c
e
s
s
T
o
ol
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Multiple parallel projects / conflicting resource
requirements
Escalating cost
Almost impossible to control
A CIO nightmare
A single landscape view to align all projects and
delivery
Cost reduction
Control
A CIO dream
20

20. Leveraging your existing ITSM
investment
20

21. Leveraging you existing investments – answer a few questions
– What solutions do you have delivering ITSM?
– What capabilities do the solutions deliver?
– Which value stream do they fit in?
– Do they deliver the what IT4IT stream defines?
– Are they integrated as the value streams / chain defines?
– Do you use a common data model?
– Have you got a common service backbone?
– Have you got overlapping functionality?
– Have you got missing functionality or integrations (broken value streams) ?
21

22. D2C
22

23. Removal of Manual intervention results in significant efficiency
gains (D2C)
App Response Time Slow
J2EE DB Connection Failing
Oracle Slow Query Time Ticket #3
Ticket #1
Ticket #2
App Expert
Java Expert
DB Expert Manual
Resolution or
Change
Process
Human Error  re-work
Close
Incident
Database
Problem
Close
Incident
Automatic
Resolution /
Change Flow
Runbook resolution
process
Automatic resolution
App Response Time Slow
J2EE DB Connection Failing
Oracle Slow Query Time
Cause
Symptom
Symptom
Auto Event
Correlation
Event correlation
Ticket #1
DB Expert or
Operations
Bridge
Auto assignment
M
a
n
u
a
l
A
u
t
o
Detection

24. Words of caution - Over optimisation leads to systemic waste
24

25. Some potential ways of leveraging your existing IT Service
Management investment
– IT Value chain IT Management tooling landscape review
– Missing functionality
– Overlapping functionality
– Over Optimisation
– Missing integrations
– Functionally provided sub optimally (customised tools)
– IT Value chain contractual reviews
– Analyse supplier responsibility
– Analyse overlapping responsibility
– Analyse missing responsibilities
– It4IT Value Chain / Value stream optimisation
– Making IT Flow
– One IT4IT reference architecture many uses
– Cloud, SIM, Devops etc
25

26. Transforming IT with IT4IT impacts every aspect of your organization
Change the lens in which you view your business
IT Value Chain
approach
IT
Value Chain
Faster
BetterCheaper
Safer
Customer
centric
AutomateSecure
Multi-
source
Agile

27. Useful links
27
The Open Group IT4IT™ forum
http://www.opengroup.org/IT4IT
The Open Group IT4IT™ Collaboration
Site
http://www.it4it.com
IT4IT™ The New Reference
Architecture for Managing the
Business of IT – Webinar (recorded)
https://www2.opengroup.org/ogsys/catalog/D139
The IT4IT™ pocket Guide
http://www.vanharen.net/9789401800303/The_IT4IT%
E2%84%A2_Reference_Architecture,_Version_2.0_%
E2%80%93__A_Pocket_Guide_(english_version)?es_
p=855690
The Open Group
IT4IT Consulting Services
http://www8.hp.com/uk/en/software-solutions/it4it-
value-chain/services.html
IT4IT eBook
http://h20195.www2.hp.com/V2/GetDocument.aspx?d
ocname=4AA5-8970ENW
HPE IT4IT reference implementations
https://softwaresupport.hpe.com/document/-
/facetsearch/document/KM01834289
HPE Software Solution and integration
Portal
https://hpenterprise.sharepoint.com/teams/aztec/Portal
/index.html
Hewlett Packard Enterprise
Twitter
#IT4IT
#ogIT4IT
Linkedin
The Open Group IT4IT LinkedIn page
https://www.linkedin.com/groups/Open-Group-IT4IT-
Forum-6785651/about
Tony Price @TonyPriceAtWork
John McDermott @JohnFMcDermott1
Social Media

28. In summary
28
Introduction to IT4IT
Some difficult questions
Making IT4IT real whilst leveraging you existing ITSM investment
Useful resources
Questions

29. Questions ?
29