2. The Vector Consultants difference...
Vector Consultants is a global consulting firm that goes beyond analysis to deliver the
solutions our clients across the world need to achieve positive, successful and sustainable
results. Over close to three decades, we’ve built an outstanding record in helping
organisations to implement their strategies in the precise manner that most effectively
meets their objectives.
Our no-nonsense, direct approach is based on a commitment to total openness and
honesty, earning trust by providing the assurance that we always do the right things for
the right reasons.
A number of fundamental strengths support our success in this area. First, every
engagement is led from start to finish by the most senior consultants in our field,
seasoned business people with direct experience of the challenges our clients face.
Next, our commitment to carrying out an in-depth diagnosis of every client enables us to
provide a true, precise, clean and clear ‘snapshot’ of the entire organisation, streamlining
our ability to close the gap between where they are and where they need to be.
Third, we can tailor our array of flexible and highly effective solutions to deliver improved
efficiencies, performance and value, simultaneously teaching every client how to do so
for themselves. In addition, we’re particularly skilled in enabling our clients to enhance
loyalty and gain advantage by ensuring the customer is the ultimate focus of all activities
at every level of the organisation. And by measuring the impact of every engagement, we
ensure that we add value through everything we do.
These are just some ways in which we take on our clients’ toughest challenges to make
a real, lasting difference in everything we do. They’re what enable us best to drive radical
improvements in the sentiment, perception and performance of every organisation we
work with.
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3. Strategy implementation
At Vector, we’ve built over
many years the skills, insight
and experience needed to help
complex organisations realise
their strategies, anywhere in
the world.
Critically, we understand that the key
challenges facing large companies and
governments are almost never simple or
isolated, meaning that addressing a single
symptom will rarely result in the desired
operational improvement. That’s why it’s so
important that we gain a deep understanding
of all the interrelated systems at play across
the business – in particular, how addressing
one issue will impact upon others elsewhere
in the organisation.
So before we start any implementation
programme, we spend up to six weeks
reviewing, in detail, the strategy, culture and
mechanics of our clients’ organisations.
Specific emphasis is placed on the all-
important relationships between business
processes, from input to results. This insight
gives us the foundation for our work with
organisations. And in this capacity we help
our clients maximise performance across a
range of key parameters, including efficiency,
productivity, quality, customer satisfaction
and profitability.
Practical solutions
It’s because these are tangible, real-world
outcomes that our approach is based firmly
on the hard, often commercial realities that
our clients grapple with every day. That’s why
we work with every level of the organisation
to harmonise and align all processes into a
cohesive and coherent whole. By doing so,
we can we help develop and implement
practical solutions that help our clients
meet their goals at an individual, team and
organisational level.
This is an approach that works even during
times of drastic change. One example being
the aftermath of a merger or acquisition,
when cultural, brand, communications,
supply chain and customer challenges can
all too easily prevent targeted benefits from
being realised.
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4. Managing complex change
Cultural demands
With a deep structural analysis of this sort it’s
vital that we take the client company’s culture
into account as well. That’s because the
pace and style of a change programme must
always match the cultural expectations and
demands of the people involved – otherwise,
the consequences may be serious.
If the approach is too slow and cautious,
the people affected might grow bored
and frustrated, possibly becoming resistant
or cynical towards the changes involved.
If, on the other hand, it’s too fast and
aggressive, the programme runs the risk of
not only alienating key individuals but also of
damaging some of the organisation’s most
important cultural attributes, such as mutual
trust and respect.
Get it right, however, and the style of the
programme can become one of its most
powerful properties, underpinning and
emphasising some of the organisation’s most
valuable qualities. That’s why we commit
considerable time to working with clients on
determining the appropriate pace, direction
and nature of change, carefully considering
factors including the speed and willingness
with which employees will follow their
leaders’ direction.
And it’s why we have developed the rare
ability to accurately quantify an organisation’s
culture in meaningful and practical terms
that enable us to set and track performance
towards measurable improvement targets.
It’s during periods of complex,
organisation change that our
clients benefit most from the
rigorous and tailored approach
that Vector brings to bear on all
such initiatives.
And it’s thanks to the in-depth understanding
the initial review programme gives us of how
various elements of the whole organisation
integrate and interface with one another that
we can properly ensure that all its facets are
addressed in parallel. Unless we consider
each organisation’s overall shape, direction
and structure within a coherent programme,
there’s a very real risk that a less disciplined
approach might maximise the risk of further
damaging fragmentation.
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5. Sustainable improvement
In any change programme, ensuring we
leave our clients with a lasting legacy of
improvement that adds value far beyond
our initial engagement is as important as
implementing the strategic plan. In fact,
building internal capacity by working closely
with employees – from the shop floor to
the boardroom – has the potential to deliver
more value over the lifetime of the business
than any other aspect of our work.
Programme delivery entails whatever the
organisation needs. This can include a focus
on individuals and leaders to create high-
performing teams, improve the workforce
and develop organisation-wide talent
that’s needed to meet the challenges of
tomorrow. Invariably, this approach runs in
parallel with the transfer of our knowledge
and experience. That’s how we build the
consultancy capacity within a business that
ensures the performance improvements
we make with our clients are sustainable.
Time after time, our clients have found
that this approach has been fundamental
to their ongoing success – so much so, in
fact, that 90% of our growth comes from
client referrals. We’re extremely proud of this
testimony, which continues to drive our
own growth into the future.
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6. 6
Improving organisational
effectiveness
Continuously adapting and
enhancing their operations to
match ever-changing market
demands is a daily reality for
competitors in today’s global
markets that have no borders
or other boundaries.
We’re highly experienced in helping national,
international and global clients find the most
efficient and effective new ways of working,
removing processes that don’t add value to
themselves or their customers.
Sometimes, of course, we find that radical action
is needed, such as a major programme of change.
At others, external events might make a particular
process obsolete or redundant, necessitating
nothing more than a light fine-tuning of current
practices. In either event, we have an impressive
record of helping companies make the changes
that deliver the greatest possible returns.
Focusing on customer value
These changes may include designing or
streamlining the supply chain to drive out
unnecessary costs, while increasing innovation
and eradicating risk. Or they might involve the
critical alignment of people and processes in
such a way that resources are concentrated
on the activities that add most value.
In any event, a constant focus of our work
is to help our clients improve customer
satisfaction and loyalty by enabling employees
at every level to consider their actions in terms
of customer impact and benefit. The power
of this approach is undeniable, channelling
everything the organisation does towards
delivering value as defined by the client.
It’s the single most effective means that
companies have at their disposal today of
ensuring sustainable and easily attainable
competitive advantage.
7. To find out more about how Vector Consultants can put
you on track to achieve your strategic objectives;
call +44 (0)845 658 6617
email enquiries@vector-consultants.com
For more company information,
visit www.vector-consultants.com
8. Our Values
1 Always tell the client the whole truth: Regardless of what the
client would like to hear, however painful.
2 Exceed client expectations: Add real value beyond the initial task.
3 Be generous with our time: No unexpected charges for
time/administration.
4 Do not oversell our own capabilities: If we can’t do it we’ll say so.
5 No ‘bait and switch’: Clients see the same consultants from start
to completion.
6 Create client independence: Transfer of skills and knowledge
from day one.
7 Maintain confidentiality and data security: We do not divulge
client information.
