1. Client Reviews
 Reginald Santiago CEO "Santiago & Associates Investments "
Toni has helped me with advice and information with my business for years. I trust her
insight and expertise as well as her warm personality. I can honest say that anyone that
use her service will be a customer for life - R. Santiago CEO "Santiago & Associates
Investments”
 Garlinda M. Price Broker/Owner of Fusion Properties Inc. Chief Executive Officer at Glam it
Cosmetics
If you are looking for an excellent Virtual Assistant. Consider Toni Tondalaya. She is
super professional and timely. You will enjoy working with Toni!
 Dr. Partrice Carter CEO Carter Multimedia Consultants
"Toni Netcliff is an outstanding Virtual Executive Administrator! She is personable,
professional, task focused and creative. Your business will thank you for hiring
her!"

2. Work Examples
Attorney Letter Campaign
Dear Attorney (Name):
Greetings! My name is Dr. Patrice J. Carter, C.E.O. of Carter Multimedia Consulting (CMC),
Inc. a full-service Multimedia Company specializing in corporate/commercial film and
photography. We would like to meet with you to discuss how we might enhance your personal
injury cases by providing you with personal injury videos.
Who We Are
Our company has provided state of the art visual media coverage for over 20 years in the areas of
Photography, Film, IT and Military affiliation. We are a Christian-owned, Veteran-owned
multimedia corporation, which means that we operate our business with honesty, integrity, and
moral ethics. Our dedication is to producing award-winning films and photography to help tell
captivating stories around the world.
How can we help?
“The influence of television and movies has never been stronger than it is today” (findlaw.com).
We capture your clients altered lifestyle, as a critical component in presenting your personal
injury case(s), thereby allowing key decision makers much needed information and allowing you
to maximize the amount of compensation your client deserves.
Personal Injury Videos: Should you use them? (Article from Findlaw.com):
http://blogs.findlaw.com/strategist/2013/11/personal-injury-videos-should-you-use-them.html
Can we meet with you?
If you are interested in building a more persuasive personal injury case Carter Multimedia
Consulting (CMC), Inc. is the company to call. I would love to meet with you to discuss how
we might serve you and your clients. Our Assistant, Toni, will contact you to schedule.
Thank you for your time and consideration.

3. CALLING SCRIPT
Hi my name is Toni and I'm with Virtual Jane Business Services LLC. Can I have about 3-4
minutes of your time. Virtual Jane Business Services is a Virtual Consultant Company that
supports small business’ and solo practitioners with their back office needs.
Virtual Jane can assist you with your administrative work such as sending invoices, paying
bills, sending letters, updating databases and so much more. This will allow you to free up
alot of your time by reducing your daily work load and leave you with a sense of confidence
that you have entrusted a team of top quality assistance. Virtual Jane service is also tax
deductible whereas there are no taxes paid on our service which in return may assist you in
your small budget needs.
So I was wondering if I could set a time when the owner could spend just 20 minutes or so
to show you how our company can assist you with freeing up more of your time so that you
can get back to doing what's more important for your company. We are strictly a virtual
company but we are open to meeting in person for the consultations.
What are your times of availability for this week?
Can I verify your address is……..
Ok so Alisa, will see you (date and time)
I will send you a company packet to go over before our meeting, and some planning sheets
that you can complete and send back over to me. It includes a worksheet to identify who
your target client is, a worksheet to help to decide what tasks you’d be better off having
someone else do, and an information packet on the company.
Thank you for your time ! We understand how important your business is to you and we
want others to see that as well.
Ok . We will be in touch. Have a Nice Day.

4. Travel Itinerary
Hotels
 Holiday Inn Club Vacations Las Vegas
Desert Club Resort, 3950 Koval Ln, Las Vegas, NV 89109
1 king bed standard nonsmoking $89/ night
9 mins walking distance from Harrah's Imperial Station
 SpringHill Suites Las Vegas Convention Center
2989 Paradise Rd, Las Vegas, NV 89109
1 king bed standard nonsmoking $109/ night
10 mins walking distance from Sahara Station
 Hilton Grand Vacations Suites On The Las Vegas Strip
2650 Las Vegas Blvd S, Las Vegas, NV 89109
1 king bed standard nonsmoking $81/night
12 mins walking distance from Sahara Station
Dinner Reservations
Cafe Berlin - German Cuisine
Suite 100-105, 4850 W Sunset Rd, Las Vegas, NV 89118
Dinner Time: 4pm- 8pm
Weera Thai Cuisine - Thai Cuisine
3839 W. Sahara Ave, Suite #9 Las Vegas, Nevada 89102
Dinner Time: 4pm- 10pm
Evening Outing
Jubilee
 Spectacular show filled with beautiful showgirls in lavish costumes and elaborate
productions sets.

5. Wednesday 7pm & 10pm Show
 Theatre at Bally’s Las Vegas
3645 Las Vegas Blvd. Las Vegas NV 89109
The Indigo Lounge at Bally’s Las Vegas
 Las Vegas nightlife scene with unique, energetic bands and the most gracious
service in town nightly.
Wednesday 9pm- 2am
 Theatre at Bally’s Las Vegas
3645 Las Vegas Blvd. Las Vegas NV 89109
Bellagio Fountains
 Fountains perform to wonderfully timed music choreography in front of the Bellagio
Hotel on the heart of the Las Vegas strip.
Wednesday 3pm- Midnight
 Bellagio Hotel
3600 Las Vegas Blvd South Paradise, NV 89109
Travel Itinerary New York to Las Vegas
https://docs.google.com/document/d/1DymCd39RkQTcF91JNyvp3ZE30ZZwg2EIUYWbg8i
OWng/edit?usp=sharing

6. Research Project
 Established Entrepreneurs:
Groups
Social and Environmental Entrepreneurs ( SEE )
- This organization's mission is to empower and catalyze individuals to facilitate
progressive change in areas of social justice and ecological restoration.
http://www.saveourplanet.org/aboutus.html
Schools
Draper University of Heroes
- Is a Unique school for entrepreneurs that take creative innovators who want to
change the world and turn them into heroes.
http://draperuniversity.com/
Individuals
Sharon Mays
- Is the founder and president of Baby Greens a successful Austin, Tx fast food concept
this is rapidly expanding and will soon be available for franchising.
http://www.actonhero.org/celebrating-heroes/stories-of-heroes/index.php?hero=sharon-
mays
Marketing Survey Questions
Purpose: to help discover an appealing group name
1. What Characteristics do you identify most with? -Elegance-Confidence-Sensuality
2. When choosing a brand or service; would you identifying with the product name or brand, be
a determining factor as to whether or not you would buy the product/service? –Yes-Doesn’t
3. What type of pictures do you find more attractive? –People-Art-Nature
4. In what ways would you suggest sexuality be displayed? –Elegantly-Confidently-Sensually
5. What language can you find more attractive when speaking?-French-Spanish-Italian
6. What color; if worn, would make you feel more confident-Yellow-Purple-White
7. Which activities are you more likely to join a group to participate?-Social activities-Support
circles-Health/exercise group
8. How important to you is the name brand of the product that you use?-Very-not so much-

7. Edited Ebook Chapter
Great Ways to Build Relationships with Clients
It’s important to build relationships in and out of the business realm. Whether it’s a friend, colleague, or
associate. In the business realm all of these types of people can become clients or refer you to a future
client. A company’s success centers largely on these nurtured relationships particularly in the earlier
stages. Gaining trust, showing your core values, and providing a great service to those clients can make
or break that company’s future. Becoming a trusted partner instead of just another company offering
services sets you apart from the competition. The key is to turn these one-time clients into consistent
ongoing projects.
1. Get to know your clients and potential client base:
Know who you want to work with. Decide who your target market is going to be, who you want to
concentrate on and then began to learn them. Learn about their industry, the places they frequent, the
business structures they use. You don’t have to be an expert but you will need to understand the way
they work. This will help with your interactions, help you market efficiently, and provide the right
services for their company.
2. Show them all favoritism.
Satisfied clients will bring in more clients. We like to call these referrals. Repeat business makes up for
the majority of a company’s income. Treat each client as if they are your favorite. Reward them, offer
specials, and remember birthdays and special occasions. When you treat clients with respect and
favoritism they will remember. When they relocate, switch jobs, and/or meet new people that need
help your name will come up.
3. Be thorough
Going the extra mile for a client goes a long way. The more you can offer a client; the more they can
depend on you. And value is what you want to offer. Share useful tips with the client even if it has
nothing to do with work. This is why it’s useful to know as much about the client as possible. If you know

8. the client is looking for a babysitter and is having a hard time. Send them a few suggestions should you
run across them. But remember if you know it won’t interest them, don’t make the suggestion.
Always check in and provide follow up. Check in with the client periodically. I work with most of my
clients on a weekly basis. Some on a monthly. For my weekly clients I send a check in email at the
beginning of the week to let them know I am available and my schedule for the week just in case. I also
ask any question concerning work and recap the last week’s progress. This is also a good practice to do
before and after each project for adhoc. clients. This helps to remember details of a project, and to let
them know where you are spending most of your time and their money, and meeting deadlines. Let
them know you received their correspondence even if you don’t immediately have an answer.
Reassurance goes a long way.
Always stick to your word. There should be no question in a client’s mind that you won’t get something
done. If for any reason you cannot follow through or there is a problem; your check in and follow-up
should reflect this. Build a partnership with your client, relieve their worry, build trust, and don’t waste
their time and money. Always offer to discount a service or refer them to someone you trust that can
get the work done.
4. Have a presence
If you want to cultivate and grow your working relationship correctly, a partnership is important to
build. Building a brand is something that is mentioned a lot in the world of business and is actually very
important. That same image that you put out in the world of social media and your networking is just as
important when it comes to keeping and building relationships with clients. A monthly or weekly
newsletter keeps your clients up to date with the goings on of business. Include tips and advice, fun
anecdotes, a recipe, a contest. Don’t be a hermit and stay in the dark until a service or product is
needed. Email frequently but don’t over run their inbox. Leave a nice post on their social media,
comment on a blog entry. Don’t hide behind the computer, pick up the phone, and schedule a meeting
in person or on Skype. All of these things will create a presence. It sends a message that they are more

9. than a dollar sign. It says you care.
5. Be Patient
Relationship building takes time. Don’t overdo it, you can become a nuisance pretty quickly. Taking the
time to get to know your client, showing them they are important, going the extra mile, and having a
presence will get the job done. Remember to share a little bit about yourself as well. You want to appear
human. Above all make sure your product or service is worthy. No amount of client relations effort is
worth your time if your work is poor. As your business and your client relationships grow; the benefits
of offering great services increase. Clients remember the times you came through for them and it opens
the door to additional revenue streams that you had not previously considered.
Be patient, and if your motives are pure and work is superior great partnerships can be built.
SOCIAL MEDIA LINKS
FACEBOOK
https://www.facebook.com/tnetcliff
https://www.facebook.com/VirtualToni
https://www.facebook.com/BellaBellezaBoutique
Twitter
https://twitter.com/officexecutive
Instagram
https://instagram.com/tonitondalaya/
Linkedin
Toni Tondalaya