The presentation discusses about various KPI of a Hotel Industry case study. The case study is given to provide an explanation of how KPI are generated.

1. KPI of Hospitality Industry
Presented to
Prof. Arun Phadke
Presented by
Toji EasoVarghese
MMS IT – I03

2.  4 Star Hotel in Pune
 80 rooms 20 Executive suits
 Managing 3 star hotel in Mumbai & Aurangabad
 Turnover 100 Cr
 Employee : 100
Case Study

3. Organization
Structure

4. Business
Development
 Budget of Rs 200 Cr decided for Kolkata project
 JointVentures with Oberoi hotels to open India’s first water hotels for
an estimated cost of Rs 430 Cr

5. KPI in Finance
 Access security entrance to be installed costing Rs 15 lakhs
 Investments of Rs 10 Lakhs to be done automated cleaning equipment
 Timely payment of Rs 1.5 Lakhs after newGST update rule.
 NightVision camera to be installed outside hotels costing Rs 4 Lakhs

6. KPI in Marketing
 Bonds with Public and Private airlines will improve product availability
by 10%
 Packaged Food Products at Marts will improve Profit margin by 7.5%
 Brand Promotion with advertisements and mall stalls will improve
footfall by 15%
 Market Share for 2016 predicted to rise from 27.5% in comparison to
2015 which was 24%

7. KPI in Operations
 Food Inspection every half an hour
 Access ID doors to be installed by second end for better security for
rooms which has been functional for first 3 floors.
 Grade A food quality provided for 5 years in continuity by FDA
 Revisits as per forecasts improve by 15% by implementing flexible
room allocations
 SAP system integrating all branches in one system will improve
performance for customer service by 40%

8. KPI in HR
 Attrition will reduce by 10% by improved working environment
 Reliable to be rated best service staff by Supreme Hotel Magazine for 2
years
 To achieve best service practices in Hotel Management at 4 star
categories for Indian Hospitality Industry rated as per ISO 9001 Quality
Standards

9. Thank You