1. EXECUTIVE COMMUNICATION
Completion as of 6 November 2009
UNIT 1: Completed
Types of Communication, Principles of Effective Communication.
To Be Completed In Unit 1:
Communication – Meaning and significance for management and Barriers to
Communication (will be completed in two days)
UNIT 2: Completed
Correspondence – Norms for Business Letters, Letters for different kinds of situations –
Personalized standard letters (appointment letter, promotion letter, interview letter,
termination letter etc.) Enquiries and replies, Collection series letters.
To Be Completed In Unit 2 :
Sales Promotion Letters & customer complaints (will be completed in two days)
Unit 1 & 2 will be fully completed by 16 November 2009
BALANCE PORTION TO BE COMPLETED
UNIT III :
Report Writing – structure of reports – long & short reports – formal and informal reports –
writing research reports, technical reports – norms for including exhibits and appendices.
UNIT IV:
Non-verbal communication – personal appearance posture – body language – use of charts,
diagrams and tables – visual and audio visual aids for communication – Dyadic
communication – face to face communication – telephonic conversation.
UNIT V:
Conducting Meeting: Procedure – Preparing Agenda, minutes and resolutions – conducting
seminars and conferences:- Procedure of Regulating Speech – evaluating oral presentation
– Group Discussion : Drafting Speech.
M.A. SAVANUR
Faculty, Executive Communication