2. Page 2 Contents 3-4 Introduction to Fluid 5-6 Definition 7-9 Dealing with poor performance 10-11 Dealing with a newcomer’s poor performance 12-13 Engagement and performance 14-15 Give feedback, get back performance 16-17 Five traps of performance measurement 18-19 Benchmarking performance 20-21 Conducting performance or performing conduct 22-23 The corporate prisoner 24-25 Fuelling the fire 26-27 How can HR and Training raise performance? 28-29 Case study-Mantech 30-34 High performing organisations 35-39 Finishers, maxperformers, elite performers and star teams 40-42 Crystal ball time 43-44 Conclusion and questions
74. Elected 140 individuals as representatives to ‘Colleague Councils’ for each trading or support group, giving employees at all levels involvement in the group’s business decisions since no more than a third of the posts on each council can be taken by management. Meetings take place each quarter and there is a biannual executive council chaired by the Chief Executive. The councils consider the most important issues for the workplace, focus on how they can implement changes and then communicate these actions and progress to colleagues after meetings. Training is provided and there is a ‘news and views’ newsletter which promotes communication of any decisions made. MidCounties Co-Operative 1 of 2
111. Made the Sunday Times 20 Best Companies to Work For list for the second year running
112. Made the Financial Times 50 Best Places to Work list in first year of entering
113. 80% of customer-facing staff have access to professional qualifications, and its 92% NVQ pass rate is one of the highest in the UK Vodafone 2 of 2
137. Involve as many of your HR team in the process as possible, so that the strategy becomes a shared story.
138. Spend one-to-one time with key senior managers to address their concerns and ensure they see the benefit to their part of the business.
139. Share the strategy directly with the wider management population-don’t assume they’ll read emails or that others will articulate your strategy clearly.
140. Bring the strategy to life-focus on the benefits for each group and on the role that managers will play in delivering it.
192. Support for employers, including case studies and coaching advice made available from March 2010.
193. Existing government resources including Acas, UKCES and Sector Skills Councils should be aligned to provide better support in developing skills needed for engagement.The MacLeod Review